Support Board
Date/Time: Mon, 03 Feb 2025 18:22:12 +0000
Triggered trail stop didn't work
View Count: 606
| [2019-12-02 15:00:51] |
| User116733 - Posts: 4 |
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Good morning, I did a live trade last night and purchased the Micro British pound. I went long and got in at 1.2919 and set a rule of Triggered Trail Stop ..indicating I had a 10 Ticks Stop Offset for protection if price went south to 1.2909. Also, within that Triggered Trail Stop, I set a Trigger Offset of 4 Ticks and a Trail Offset of 6 Ticks... so when I got up this morning and checked, looks like I got stopped out at 1.2909...but upon looking at the chart, I do see that price did go my way and went up to 1.2932 before heading south..that means the Trigger offset and Trail offset did not work or I would have been stopped out when price went back down to 1.2928... Can you please look at why my platform is not doing what it's suppose to do... |
| [2019-12-03 00:28:17] |
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Was Sierra Chart and your computer running, not sleeping, at the time? Anytime there is a modification of a trailing order including when the trigger has been met this is logged in the Trade Activity Log: Trade Activity Log: Viewing Historical Trade Activity Refer to that to see if it occurred but perhaps there was a rejection by the external service. Additional information: Order Types: Sierra Chart Management of Trailing Stop and Chase Orders Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-03 00:29:01
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