Support Board
Date/Time: Mon, 03 Feb 2025 17:08:56 +0000
Order Routing Not working tonight
View Count: 608
| [2019-12-01 23:23:09] |
| Acro - Posts: 441 |
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Hi, The order routing is not fulfilling orders tonight, not even sell markets. Is there an issue ?? |
| [2019-12-01 23:26:46] |
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There is no problem on the Sierra Chart side. The issue must be specific to your trading account. What is the exact problem? Your description is vague. Is an order getting rejected? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-01 23:26:54
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| [2019-12-01 23:49:00] |
| Acro - Posts: 441 |
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Yes I place an order - eg to sell below last price traded and it just sits there and does not fill PS I have disconnected and reconnected and makes no difference Date Time Of Last Edit: 2019-12-01 23:49:27
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| [2019-12-01 23:53:56] |
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What is the status of the order? You can see that on the order line and in Trade >> Trade Orders Window. We also see that your data feed is expired and did not renew. You need to reactivate the data feed here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed You will also need to add credit to your account. Although this is not the problem. Although you could be looking at data which is misleading and putting an order at the wrong price. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-01 23:54:06
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| [2019-12-01 23:59:49] |
| Acro - Posts: 441 |
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OK My fault I did not have a reminder to renew Denali on 30 November Apologies Please feel free to take down this thread as I have just paid and reactivated |
| [2019-12-02 00:04:04] |
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You should have been getting System Notification messages and emails that there was an insufficient balance to renew the service. You will have gotten three emails.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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