Support Board
Date/Time: Mon, 03 Feb 2025 20:59:56 +0000
data feed candle stick bars smushed together
View Count: 944
| [2019-11-25 15:31:52] |
| User718663 - Posts: 39 |
|
hi, once the data feed started working, for some reason, the candle stick bars are now smashed together. how do i spaced them out more? they're smashed together like sardines. |
| [2019-11-25 15:32:21] |
| |
|
It looks like you need to Increase the Bar Spacing. Please refer to the documentation here: Working With Charts: Changing Bar Spacing Sierra Chart Support |
| [2019-12-02 23:03:49] |
| User718663 - Posts: 39 |
|
hi, cant access anything on sc. no data nothing. whats happening? Reading Internal Order ID file. | 2019-12-02 13:48:07.264 Reading Trade Orders file. | 2019-12-02 13:48:07.346 Reading Trade Positions file. | 2019-12-02 13:48:07.347 Reading Account Balance file. | 2019-12-02 13:48:07.349 UDPListener (1392). Port 22903 | Listening on UDP port 22903. | 2019-12-02 13:48:07.367 Software version: 2013 64-bit | 2019-12-02 13:48:07.367 Usage end date: 2019-12-15 | 2019-12-02 13:48:07.367 Enabled for: Advanced Features 2. | 2019-12-02 13:48:07.367 Enabled for: Sierra Chart Historical Data Service. | 2019-12-02 13:48:07.367 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-12-02 13:48:07.367 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-02 13:48:07.367 Current selected Data/Trading service: TD Ameritrade | 2019-12-02 13:48:07.367 Custom symbol settings values: disabled | 2019-12-02 13:48:07.367 Chart Update Interval: 500 | 2019-12-02 13:48:07.368 Intraday Data Storage Time Unit: 0 | 2019-12-02 13:48:07.368 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-02 13:48:07.368 2019-12-02 13:48:07 Local computer time | 2019-12-02 13:48:07.368 2019-12-02 21:48:07 Local computer time in UTC | 2019-12-02 13:48:07.368 2019-12-02 13:48:07 Local computer time in SC Time Zone | 2019-12-02 13:48:07.368 2019-12-02 21:48:08 Server time in UTC | 2019-12-02 13:48:07.368 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-12-02 13:48:07.368 Program path: C:\SierraChart\ | 2019-12-02 13:48:07.368 Data Files path: C:\SierraChart\Data\ | 2019-12-02 13:48:07.368 OS Version Number: 10.0 | 2019-12-02 13:48:07.369 Locale Setting: C | 2019-12-02 13:48:07.369 DLLs: RelativeVolumePaintBar_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-12-02 13:48:07.370 Created the DTC Protocol server. | 2019-12-02 13:48:07.393 DTC Protocol Server listening on port 11099. | 2019-12-02 13:48:07.394 Created the DTC Protocol historical data server. | 2019-12-02 13:48:07.394 HD Server Manager | Listening on port 11098 | 2019-12-02 13:48:07.395 Checking for new symbol settings. Requested symbol settings MD5 for service code tda. Request ID: 1. | 2019-12-02 13:48:07.396 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-02 13:48:07.419 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-02 13:48:07.643 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-02 13:48:07.643 Received 5 login tokens. | 2019-12-02 13:48:07.997 Symbol settings MD5 received. Request ID: 1. | 2019-12-02 13:48:08.182 Symbol settings are up-to-date for tda. | 2019-12-02 13:48:08.182 TD Ameritrade | Connecting. | 2019-12-02 13:48:13.129 TD Ameritrade | Logging in. (Step 1 of 3) | 2019-12-02 13:48:13.130 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2019-12-02 13:48:13.466 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2019-12-02 13:48:13.466 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2019-12-02 13:48:13.855 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2019-12-02 13:48:14.059 TD Ameritrade | Connected to data and trading server. | 2019-12-02 13:48:14.351 Triggering next historical data download in queue. | 2019-12-02 13:48:14.351 Triggering next historical data download in queue. | 2019-12-02 13:48:14.351 Triggering next historical data download in queue. | 2019-12-02 13:48:14.351 Triggering next historical data download in queue. | 2019-12-02 13:48:14.351 TD Ameritrade | Streamer request #1 initiated. | 2019-12-02 13:48:15.351 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 10-4 | 2019-12-02 13:48:15.550 GRUB 1 Min #1 | Reloading chart. | 2019-12-02 13:48:49.458 ROKU 1 Min #2 | Reloading chart. | 2019-12-02 13:48:49.485 TD Ameritrade | Starting real-time market data updates for: GRUB. ID: 1 Service code: equities.us | 2019-12-02 13:48:49.960 TD Ameritrade | Requesting security definition data for: GRUB. ID: 1 | 2019-12-02 13:48:49.960 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: GRUB | 2019-12-02 13:48:49.960 Starting DelayedDownloadMonitoringTimer | 2019-12-02 13:48:49.960 Starting HDTimeoutTimer | 2019-12-02 13:48:49.960 Added historical Intraday data request for GRUB to the queue. | 2019-12-02 13:48:49.960 Intraday data recording state for symbol GRUB is set to download 'Pending'. | 2019-12-02 13:48:49.960 Triggering next historical data download in queue. | 2019-12-02 13:48:49.960 Delaying start of download for GRUB | 2019-12-02 13:48:50.017 TD Ameritrade | Starting real-time market data updates for: ROKU. ID: 2 Service code: equities.us | 2019-12-02 13:48:50.017 TD Ameritrade | Requesting security definition data for: ROKU. ID: 2 | 2019-12-02 13:48:50.017 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ROKU | 2019-12-02 13:48:50.017 Added historical Intraday data request for ROKU to the queue. | 2019-12-02 13:48:50.017 Intraday data recording state for symbol ROKU is set to download 'Pending'. | 2019-12-02 13:48:50.017 Triggering next historical data download in queue. | 2019-12-02 13:48:50.017 TD Ameritrade | Old streamer request finished. Request ID: 1. | 2019-12-02 13:48:51.003 TD Ameritrade | Streamer request #2 initiated. | 2019-12-02 13:48:52.005 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 10-4 | 2019-12-02 13:48:52.190 HTTPS connection ID:1 to streamer-ext-bin.tdameritrade.com:443 for request ID:1 (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-12-02 13:48:52.227 * TD Ameritrade | Total account balances are below 500. Must be >= 500 to use CME trading account required exchanges. | 2019-12-02 13:48:57.959 * HD Request # 2 | Downloading Intraday chart data for GRUB to the file GRUB.scid. Service: equities.us | 2019-12-02 13:48:57.959 HD Request # 2 | Failed to open the file C:\SierraChart\Data\GRUB.scid. Error: Windows error code 5: Access is denied. Failed to open the Intraday data file for download. | 2019-12-02 13:48:57.960 HD Request # 2 | Error downloading historical Intraday data for GRUB. Not downloading any Intraday data for symbol GRUB. | 2019-12-02 13:48:57.960 Historical data download thread signaled to stop. | 2019-12-02 13:48:57.960 HD Request # 2 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for GRUB | 2019-12-02 13:48:57.960 HD Request # 2 | Completion time: 0s | 2019-12-02 13:48:57.960 HD Request # 2 | Intraday data download complete for GRUB. Unique request ID: 1 | 2019-12-02 13:48:57.960 Removing historical data download ID 1. | 2019-12-02 13:48:57.960 Real-time Intraday chart data file updates started for GRUB | 2019-12-02 13:48:57.960 Intraday chart data file opened for GRUB | 2019-12-02 13:48:57.960 TD Ameritrade | Using primary service for historical data for GRUB | 2019-12-02 13:48:57.960 Starting DelayedDownloadMonitoringTimer | 2019-12-02 13:48:57.960 Starting HDTimeoutTimer | 2019-12-02 13:48:57.960 Added historical Intraday data request for GRUB to the queue. | 2019-12-02 13:48:57.960 Intraday data recording state for symbol GRUB is set to download 'Pending'. | 2019-12-02 13:48:57.960 Triggering next historical data download in queue. | 2019-12-02 13:48:57.960 Triggering next historical data download in queue. | 2019-12-02 13:48:57.960 HD Request # 3 | Downloading Intraday chart data for GRUB to the file GRUB.scid. Service: equities.us | 2019-12-02 13:48:57.960 HD Request # 3 | Failed to open the file C:\SierraChart\Data\GRUB.scid. Error: Windows error code 5: Access is denied. Failed to open the Intraday data file for download. | 2019-12-02 13:48:57.961 HD Request # 3 | Error downloading historical Intraday data for GRUB. Not downloading any Intraday data for symbol GRUB. | 2019-12-02 13:48:57.961 HD Request # 3 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for GRUB | 2019-12-02 13:48:57.961 HD Request # 3 | Error opening Intraday data files to add Time and Sales records. Failed to open the file C:\SierraChart\Data\GRUB.scid for adding records. Error: Windows error code 5: Access is denied. | 2019-12-02 13:48:57.962 * HD Request # 3 | Completion time: 0s | 2019-12-02 13:48:57.962 HD Request # 3 | Intraday data download complete for GRUB. Unique request ID: 3 | 2019-12-02 13:48:57.962 Removing historical data download ID 3. | 2019-12-02 13:48:57.962 Real-time Intraday chart data file updates started for GRUB | 2019-12-02 13:48:57.962 Intraday chart data file opened for GRUB | 2019-12-02 13:48:57.962 Triggering next historical data download in queue. | 2019-12-02 13:48:57.962 HD Request # 4 | Downloading Intraday chart data for ROKU to the file ROKU.scid. Service: equities.us | 2019-12-02 13:48:57.962 HD Request # 4 | Failed to open the file C:\SierraChart\Data\ROKU.scid. Error: Windows error code 5: Access is denied. Failed to open the Intraday data file for download. | 2019-12-02 13:48:57.963 HD Request # 4 | Error downloading historical Intraday data for ROKU. Not downloading any Intraday data for symbol ROKU. | 2019-12-02 13:48:57.963 Historical data download thread signaled to stop. | 2019-12-02 13:48:57.963 HD Request # 4 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ROKU | 2019-12-02 13:48:57.963 HD Request # 4 | Completion time: 0s | 2019-12-02 13:48:57.963 HD Request # 4 | Intraday data download complete for ROKU. Unique request ID: 2 | 2019-12-02 13:48:57.963 Removing historical data download ID 2. | 2019-12-02 13:48:57.963 Real-time Intraday chart data file updates started for ROKU | 2019-12-02 13:48:57.963 Intraday chart data file opened for ROKU | 2019-12-02 13:48:57.963 TD Ameritrade | Using primary service for historical data for ROKU | 2019-12-02 13:48:57.963 Added historical Intraday data request for ROKU to the queue. | 2019-12-02 13:48:57.963 Intraday data recording state for symbol ROKU is set to download 'Pending'. | 2019-12-02 13:48:57.963 Triggering next historical data download in queue. | 2019-12-02 13:48:57.963 HD Request # 5 | Downloading Intraday chart data for ROKU to the file ROKU.scid. Service: equities.us | 2019-12-02 13:48:57.963 HD Request # 5 | Failed to open the file C:\SierraChart\Data\ROKU.scid. Error: Windows error code 5: Access is denied. Failed to open the Intraday data file for download. | 2019-12-02 13:48:57.964 HD Request # 5 | Error downloading historical Intraday data for ROKU. Not downloading any Intraday data for symbol ROKU. | 2019-12-02 13:48:57.964 HD Request # 5 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ROKU | 2019-12-02 13:48:57.964 HD Request # 5 | Error opening Intraday data files to add Time and Sales records. Failed to open the file C:\SierraChart\Data\ROKU.scid for adding records. Error: Windows error code 5: Access is denied. | 2019-12-02 13:48:57.964 * HD Request # 5 | Completion time: 0s | 2019-12-02 13:48:57.964 HD Request # 5 | Intraday data download complete for ROKU. Unique request ID: 4 | 2019-12-02 13:48:57.964 Removing historical data download ID 4. | 2019-12-02 13:48:57.964 Real-time Intraday chart data file updates started for ROKU | 2019-12-02 13:48:57.964 Intraday chart data file opened for ROKU | 2019-12-02 13:48:57.964 Triggering next historical data download in queue. | 2019-12-02 13:48:57.964 Error opening Intraday file: Failed to open the file C:\SierraChart\Data\ROKU.scid for adding records. Error: Windows error code 5: Access is denied. | 2019-12-02 13:49:12.407 * Error opening Intraday file: Failed to open the file C:\SierraChart\Data\ROKU.scid for adding records. Error: Windows error code 5: Access is denied. | 2019-12-02 13:49:17.411 * Error opening Intraday file: Failed to open the file C:\SierraChart\Data\ROKU.scid for adding records. Error: Windows error code 5: Access is denied. | 2019-12-02 13:49:22.414 * ROKU 1 Min #1 | Reloading chart. | 2019-12-02 13:49:30.036 ROKU 1 Min #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-10-16 11:47:00. Next Bar Date Time: 2019-10-16 11:33:00. Filename: roku.scid | 2019-12-02 13:49:30.155 Error opening Intraday file: Failed to open the file C:\SierraChart\Data\ROKU.scid for adding records. Error: Windows error code 5: Access is denied. | 2019-12-02 13:49:32.421 * Error opening Intraday file: Failed to open the file C:\SierraChart\Data\ROKU.scid for adding records. Error: Windows error code 5: Access is denied. | 2019-12-02 13:49:42.428 * Error opening Intraday file: Failed to open the file C:\SierraChart\Data\ROKU.scid for adding records. Error: Windows error code 5: Access is denied. | 2019-12-02 13:49:52.435 * Date Time Of Last Edit: 2019-12-03 00:14:25
|
| [2019-12-03 00:14:02] |
| |
|
Regarding this: Error opening Intraday file: Failed to open the file C:\SierraChart\Data\ROKU.scid for adding records. Error: Windows error code 5: Access is denied. | 2019-12-02 14:55:29.911 * Refer to: Error Messages When Opening Files Also be aware that your Sierra Chart Exchange Data Feed was canceled at the end of the prior month: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-03 01:50:42] |
| User718663 - Posts: 39 |
|
hi, so the read only tick box was checked. now it saying "download failed" on every chart. yes im aware my data has ended but sierra is still supporting td until end of december. if i delete sierra is there any way i can download the chartbook, global settings, symbol settings chart settings, and account settings and reload with a fresh copy of sc? heres the log. Reading Internal Order ID file. | 2019-12-02 17:45:35.628 Reading Trade Orders file. | 2019-12-02 17:45:35.714 Reading Trade Positions file. | 2019-12-02 17:45:35.715 Reading Account Balance file. | 2019-12-02 17:45:35.716 UDPListener (1384). Port 22903 | Listening on UDP port 22903. | 2019-12-02 17:45:35.735 Software version: 2020 64-bit | 2019-12-02 17:45:35.735 Usage end date: 2019-12-15 | 2019-12-02 17:45:35.735 Enabled for: Advanced Features 2. | 2019-12-02 17:45:35.735 Enabled for: Sierra Chart Historical Data Service. | 2019-12-02 17:45:35.735 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-12-02 17:45:35.735 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-12-02 17:45:35.735 Current selected Data/Trading service: TD Ameritrade | 2019-12-02 17:45:35.735 Custom symbol settings values: disabled | 2019-12-02 17:45:35.735 Chart Update Interval: 500 | 2019-12-02 17:45:35.735 Intraday Data Storage Time Unit: 0 | 2019-12-02 17:45:35.735 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-12-02 17:45:35.735 2019-12-02 17:45:35 Local computer time | 2019-12-02 17:45:35.735 2019-12-03 01:45:35 Local computer time in UTC | 2019-12-02 17:45:35.735 2019-12-02 17:45:35 Local computer time in SC Time Zone | 2019-12-02 17:45:35.735 2019-12-03 01:45:36 Server time in UTC | 2019-12-02 17:45:35.735 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-12-02 17:45:35.735 Program path: C:\SierraChart\ | 2019-12-02 17:45:35.735 Data Files path: C:\SierraChart\Data\ | 2019-12-02 17:45:35.735 OS Version Number: 10.0 | 2019-12-02 17:45:35.737 Locale Setting: C | 2019-12-02 17:45:35.737 DLLs: RelativeVolumePaintBar_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-12-02 17:45:35.738 Created the DTC Protocol server. | 2019-12-02 17:45:35.766 DTC Protocol Server listening on port 11099. | 2019-12-02 17:45:35.768 Created the DTC Protocol historical data server. | 2019-12-02 17:45:35.768 HD Server Manager | Listening on port 11098 | 2019-12-02 17:45:35.769 Checking for new symbol settings. Requested symbol settings MD5 for service code tda. Request ID: 1. | 2019-12-02 17:45:35.769 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-12-02 17:45:35.794 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-12-02 17:45:35.957 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-12-02 17:45:35.957 Received 5 login tokens. | 2019-12-02 17:45:36.352 Symbol settings MD5 received. Request ID: 1. | 2019-12-02 17:45:36.510 Requested symbol settings for service code tda. Request ID: 2. | 2019-12-02 17:45:36.510 Symbol settings received. Request ID: 2. | 2019-12-02 17:45:37.433 TD Ameritrade | Connecting. | 2019-12-02 17:45:41.503 TD Ameritrade | Logging in. (Step 1 of 3) | 2019-12-02 17:45:41.503 TD Ameritrade | Authorized for streamer data. Account: 86*** | 2019-12-02 17:45:41.850 TD Ameritrade | Getting streamer information. (Step 2 of 3) | 2019-12-02 17:45:41.850 TD Ameritrade | Requesting message key for account activity streamer (Step 3 of 3) | 2019-12-02 17:45:42.049 TD Ameritrade | Requesting account balance data. Connection will be complete once received. | 2019-12-02 17:45:42.236 TD Ameritrade | Connected to data and trading server. | 2019-12-02 17:45:42.483 Triggering next historical data download in queue. | 2019-12-02 17:45:42.483 Triggering next historical data download in queue. | 2019-12-02 17:45:42.483 Triggering next historical data download in queue. | 2019-12-02 17:45:42.483 Triggering next historical data download in queue. | 2019-12-02 17:45:42.483 TD Ameritrade | Streamer request #1 initiated. | 2019-12-02 17:45:43.473 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 10-3 | 2019-12-02 17:45:43.686 ROKU 5 Min #1 | Reloading chart. | 2019-12-02 17:45:49.400 TD Ameritrade | Starting real-time market data updates for: ROKU. ID: 1 Service code: equities.us | 2019-12-02 17:45:49.896 TD Ameritrade | Requesting security definition data for: ROKU. ID: 1 | 2019-12-02 17:45:49.896 TD Ameritrade | Using primary service for historical data for ROKU | 2019-12-02 17:45:49.896 Starting DelayedDownloadMonitoringTimer | 2019-12-02 17:45:49.896 Starting HDTimeoutTimer | 2019-12-02 17:45:49.896 Added historical Intraday data request for ROKU to the queue. | 2019-12-02 17:45:49.896 Intraday data recording state for symbol ROKU is set to download 'Pending'. | 2019-12-02 17:45:49.896 Triggering next historical data download in queue. | 2019-12-02 17:45:49.896 Delaying start of download for ROKU | 2019-12-02 17:45:49.896 ROKU 5 Min #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-10-16 11:45:00. Next Bar Date Time: 2019-10-16 11:30:00. Filename: roku.scid | 2019-12-02 17:45:50.277 TD Ameritrade | Old streamer request finished. Request ID: 1. | 2019-12-02 17:45:50.895 TD Ameritrade | Streamer request #2 initiated. | 2019-12-02 17:45:51.896 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 10-3 | 2019-12-02 17:45:52.090 TD Ameritrade | Total account balances are below 500. Must be >= 500 to use CME trading account required exchanges. | 2019-12-02 17:45:57.907 * HD Request # 1 | Downloading Intraday chart data for ROKU to the file ROKU.scid. Service: equities.us | 2019-12-02 17:45:57.907 HD Request # 1 | Download start date-time: 2019-12-02 16:59:57.000 | 2019-12-02 17:45:57.908 HD Request # 1 | Requesting 0 days of historical Minute data. | 2019-12-02 17:45:57.908 HD Request # 1 | Error downloading historical Intraday data for ROKU. Validation failed for 1 of 1 requests.Your request is not valid. | 2019-12-02 17:45:58.129 HD Request # 1 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ROKU | 2019-12-02 17:45:58.130 HD Request # 1 | Completion time: 0s | 2019-12-02 17:45:58.131 HD Request # 1 | Intraday data download complete for ROKU. Unique request ID: 1 | 2019-12-02 17:45:58.131 Removing historical data download ID 1. | 2019-12-02 17:45:58.131 Real-time Intraday chart data file updates started for ROKU | 2019-12-02 17:45:58.131 Intraday chart data file opened for ROKU | 2019-12-02 17:45:58.131 Triggering next historical data download in queue. | 2019-12-02 17:45:58.131 BYND 5 Min #1 | Reloading chart. | 2019-12-02 17:46:08.031 TD Ameritrade | Starting real-time market data updates for: BYND. ID: 2 Service code: equities.us | 2019-12-02 17:46:08.524 TD Ameritrade | Requesting security definition data for: BYND. ID: 2 | 2019-12-02 17:46:08.524 TD Ameritrade | Using primary service for historical data for BYND | 2019-12-02 17:46:08.524 Added historical Intraday data request for BYND to the queue. | 2019-12-02 17:46:08.524 Intraday data recording state for symbol BYND is set to download 'Pending'. | 2019-12-02 17:46:08.524 Triggering next historical data download in queue. | 2019-12-02 17:46:08.524 Delaying start of download for BYND | 2019-12-02 17:46:08.524 BYND 5 Min #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-10-23 11:00:00. Next Bar Date Time: 2019-10-23 10:15:00. Filename: bynd.scid | 2019-12-02 17:46:08.861 TD Ameritrade | Old streamer request finished. Request ID: 2. | 2019-12-02 17:46:09.519 TD Ameritrade | Streamer request #3 initiated. | 2019-12-02 17:46:10.681 TD Ameritrade | Streamer response: STREAMER_SERVER_ID. Additional text: 10-3 | 2019-12-02 17:46:10.886 HTTPS connection ID:2 to streamer-ext-bin.tdameritrade.com:443 for request ID:2 (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-12-02 17:46:10.943 * Opened cached Intraday file: C:\SierraChart\Data\ROKU.scid | 2019-12-02 17:46:15.755 HD Request # 2 | Downloading Intraday chart data for BYND to the file BYND.scid. Service: equities.us | 2019-12-02 17:46:15.896 HD Request # 2 | Download start date-time: 2019-11-26 16:08:25.000 | 2019-12-02 17:46:15.898 HD Request # 2 | Requesting 6 days of historical Minute data. | 2019-12-02 17:46:15.898 HD Request # 2 | Error downloading historical Intraday data for BYND. Validation failed for 1 of 1 requests.Your request is not valid. | 2019-12-02 17:46:16.112 HD Request # 2 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for BYND | 2019-12-02 17:46:16.113 HD Request # 2 | Completion time: 0s | 2019-12-02 17:46:16.114 HD Request # 2 | Intraday data download complete for BYND. Unique request ID: 2 | 2019-12-02 17:46:16.114 Removing historical data download ID 2. | 2019-12-02 17:46:16.114 Real-time Intraday chart data file updates started for BYND | 2019-12-02 17:46:16.114 Intraday chart data file opened for BYND | 2019-12-02 17:46:16.114 Triggering next historical data download in queue. | 2019-12-02 17:46:16.114 |
| [2019-12-03 06:18:25] |
| |
|
We are no longer providing any further support for TD Ameritrade data. You are going to need to switch to the Sierra Chart Exchange Data Feed for US equities data: Sierra Chart Exchange Data Feed We have extended at no cost your Sierra Chart account all the way to the beginning of January. But really there is an easier solution. So long as you do not need real-time data just switch to the Sierra Chart historical data service: Sierra Chart Historical Data Service You can set the charts to update every 10 minutes. Definitely do not delete Sierra Chart. This is not going to accomplish anything. Please do not bother with TD Ameritrade any longer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-03 06:27:19
|
| [2019-12-05 19:57:06] |
| User718663 - Posts: 39 |
|
hi i thought technical support for td would be ending in 2019, but the data feed would be good till 2020 with the new sign on with td? |
| [2019-12-09 21:54:30] |
| User718663 - Posts: 39 |
|
hi, i cant download sierra sc. i had to reset the pc and now trying to re-download. |
| [2019-12-10 01:51:48] |
| User718663 - Posts: 39 |
|
hi, i cant download sierra sc. i had to reset the pc and now trying to re-download. can someone extend my membership for a week since ive having problems for the last week on sc? its so frustrating. i sent the log as well. my admin is enabled. |
| [2019-12-10 15:21:52] |
| John - SC Support - Posts: 37684 |
|
This is being handled in this posting: cant dl sc log sent For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-12-10 23:12:53] |
| User718663 - Posts: 39 |
|
hi john, im not sure why we arent connecting? i am the admin for my pc. i can download sc but i cant get beyond the installer screen. there is no icon or sc folder in c. |
To post a message in this thread, you need to log in with your Sierra Chart account: