Support Board
Date/Time: Mon, 03 Feb 2025 14:08:22 +0000
Error connecting to Data or trading Service
View Count: 804
| [2019-11-21 16:25:20] |
| fobglobal - Posts: 51 |
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Hi, I am using infinity/transact service.I have just updated from version 1941 to the latest pre-release (2014). But now I have the problem that Sierra is unable to connect, It keeps in a loop of Connecting and waiting to reconnect. In the Message log appears the following: ERROR Connecting to data or trading service. For help with this issue press the SEND FOR ANALYSIS button on this window. Please let me know if you need that I send you the message log. I will appreciate your help with this issue in order to connect. Thanks |
| [2019-11-21 17:28:35] |
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This is resolved. We want you to update to version 2014 again to get the latest revision: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-21 17:53:38] |
| fobglobal - Posts: 51 |
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I updated it as requested, but still It can´t connect (Connecting/waiting to connect loop)
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| [2019-11-22 00:20:19] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Select File >> Connect to Data Feed. After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-22 00:20:50
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| [2019-11-22 01:07:47] |
| fobglobal - Posts: 51 |
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I have just noticed the following: The connection problem is if I logon the Simulated Live, If I logon the Live Mode It connects ok. Here is what you requested: Thanks Software version: 2014 64-bit | 2019-11-21 18:57:29.636 Enabled for: Sierra Chart Historical Data Service. | 2019-11-21 18:57:29.636 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-11-21 18:57:29.636 Current selected Data/Trading service: TransAct WS | 2019-11-21 18:57:29.636 Custom symbol settings values: disabled | 2019-11-21 18:57:29.636 Chart Update Interval: 500 | 2019-11-21 18:57:29.636 Intraday Data Storage Time Unit: 0 | 2019-11-21 18:57:29.636 Service username command line set: fo*** | 2019-11-21 18:57:29.636 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-11-21 18:57:29.636 2019-11-21 19:57:29 Local computer time | 2019-11-21 18:57:29.636 2019-11-22 00:57:29 Local computer time in UTC | 2019-11-21 18:57:29.636 2019-11-21 18:57:29 Local computer time in SC Time Zone | 2019-11-21 18:57:29.636 2019-11-22 00:52:31 Server time in UTC | 2019-11-21 18:57:29.636 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-11-21 18:57:29.636 Program path: C:\SierraChart\SierraChartTransActMA\ | 2019-11-21 18:57:29.636 Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2019-11-21 18:57:29.636 OS Version Number: 10.0 | 2019-11-21 18:57:29.637 Locale Setting: C | 2019-11-21 18:57:29.637 DLLs: HindsightTrading.dll, HindsightTradingLevels.dll, HoffmanStarter.dll, kiwi10.dll, kiwi12.dll, kiwi8.dll, kiwi8a.dll, Top9Trader.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VCValueLevels.dll | 2019-11-21 18:57:29.638 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-11-21 19:00:00.609 Auth Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:00.609 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:00.609 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-11-21 19:00:00.609 Auth Websocket | Opening WebSocket. | 2019-11-21 19:00:00.777 Auth Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:00.777 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:01.067 Auth Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:01.067 Auth Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:01.067 Auth Websocket | Server header | Sec-WebSocket-Accept: Qp1rZkcXfcNm/PZa6hUEq0AMbYU= | 2019-11-21 19:00:01.067 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-11-21 19:00:01.067 Auth Websocket | Server header | | 2019-11-21 19:00:01.067 Auth Websocket | Web socket state is now open. | 2019-11-21 19:00:01.067 TransAct WS | Sending account logon message. Simulated Live | 2019-11-21 19:00:01.067 Auth Websocket socket (1) | CloseSocket call. | 2019-11-21 19:00:01.492 Price Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:01.492 Auth Websocket | WebSocket closed. | 2019-11-21 19:00:01.492 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:01.492 Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:01.506 Price Websocket socket (2) | Connecting to IP: 208.97.219.197. | 2019-11-21 19:00:01.506 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:01.588 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:01.588 Price Websocket | Opening WebSocket. | 2019-11-21 19:00:01.605 Price Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:01.605 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-11-21 19:00:01.684 Auth Websocket socket (1) | Closed. | 2019-11-21 19:00:01.684 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:01.898 Price Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:01.898 Price Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:01.898 Price Websocket | Server header | Sec-WebSocket-Accept: VFkoLgPxY5/KQQQtxsG0wqOUICI= | 2019-11-21 19:00:01.898 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2019-11-21 19:00:01.898 Price Websocket | Server header | | 2019-11-21 19:00:01.898 Price Websocket | Web socket state is now open. | 2019-11-21 19:00:01.898 Orders Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:02.297 Orders Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:02.310 Orders Websocket socket (1) | Connecting to IP: 208.97.219.123. | 2019-11-21 19:00:02.310 Orders Websocket | Opening WebSocket. | 2019-11-21 19:00:02.420 Orders Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:02.420 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:02.795 Orders Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:02.795 Orders Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:02.795 Orders Websocket | Server header | Sec-WebSocket-Accept: 4OvO9cZv/lcR2YTi8OPmZkru33g= | 2019-11-21 19:00:02.795 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2019-11-21 19:00:02.795 Orders Websocket | Server header | | 2019-11-21 19:00:02.795 Orders Websocket | Web socket state is now open. | 2019-11-21 19:00:02.796 TransAct WS | Sending orders connection logon message. | 2019-11-21 19:00:02.796 TransAct WS | Unexpected orders message during orders logon. Orders connection is not available. | 2019-11-21 19:00:03.012 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-11-21 19:00:03.012 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-11-21 19:00:03.012 Price Websocket socket (2) | CloseSocket call. | 2019-11-21 19:00:03.015 Price Websocket | WebSocket closed. | 2019-11-21 19:00:03.015 Orders Websocket socket (1) | CloseSocket call. | 2019-11-21 19:00:03.015 Orders Websocket | WebSocket closed. | 2019-11-21 19:00:03.015 Price Websocket socket (2) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:03.015 TransAct WS | Disconnected. | 2019-11-21 19:00:03.015 Orders Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:03.016 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-11-21 19:00:03.016 Price Websocket socket (2) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:03.111 Price Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:03.111 Orders Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:03.120 Orders Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:03.120 Orders Websocket socket (1) | Socket gracefully closed by remote side. | 2019-11-21 19:00:03.122 Orders Websocket socket (1) | Closed. | 2019-11-21 19:00:03.122 Price Websocket socket (2) | Socket gracefully closed by remote side. | 2019-11-21 19:00:03.208 Price Websocket socket (2) | Closed. | 2019-11-21 19:00:03.208 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-11-21 19:00:06.015 Auth Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:06.015 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:06.015 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-11-21 19:00:06.016 Auth Websocket | Opening WebSocket. | 2019-11-21 19:00:06.115 Auth Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:06.115 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:06.415 Auth Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:06.415 Auth Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:06.415 Auth Websocket | Server header | Sec-WebSocket-Accept: n5y0RbMD4FWAtIaYKoK1lPPO+38= | 2019-11-21 19:00:06.415 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-11-21 19:00:06.415 Auth Websocket | Server header | | 2019-11-21 19:00:06.415 Auth Websocket | Web socket state is now open. | 2019-11-21 19:00:06.415 TransAct WS | Sending account logon message. Simulated Live | 2019-11-21 19:00:06.415 Auth Websocket socket (1) | CloseSocket call. | 2019-11-21 19:00:06.785 Price Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:06.785 Auth Websocket | WebSocket closed. | 2019-11-21 19:00:06.785 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:06.785 Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:06.786 Price Websocket socket (2) | Connecting to IP: 208.97.219.197. | 2019-11-21 19:00:06.786 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:06.881 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:06.881 Price Websocket | Opening WebSocket. | 2019-11-21 19:00:06.882 Price Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:06.882 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-11-21 19:00:06.980 Auth Websocket socket (1) | Closed. | 2019-11-21 19:00:06.980 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:07.190 Price Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:07.190 Price Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:07.190 Price Websocket | Server header | Sec-WebSocket-Accept: pliIoxD22VIJwZxOjUtlAj3W+EU= | 2019-11-21 19:00:07.190 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2019-11-21 19:00:07.190 Price Websocket | Server header | | 2019-11-21 19:00:07.190 Price Websocket | Web socket state is now open. | 2019-11-21 19:00:07.190 Orders Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:07.606 Orders Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:07.607 Orders Websocket socket (1) | Connecting to IP: 208.97.219.123. | 2019-11-21 19:00:07.607 Orders Websocket | Opening WebSocket. | 2019-11-21 19:00:07.769 Orders Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:07.769 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:08.096 Orders Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:08.096 Orders Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:08.096 Orders Websocket | Server header | Sec-WebSocket-Accept: nWXxw5IX83tNXGXKZ49ltVZeNoA= | 2019-11-21 19:00:08.096 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2019-11-21 19:00:08.096 Orders Websocket | Server header | | 2019-11-21 19:00:08.096 Orders Websocket | Web socket state is now open. | 2019-11-21 19:00:08.096 TransAct WS | Sending orders connection logon message. | 2019-11-21 19:00:08.096 TransAct WS | Unexpected orders message during orders logon. Orders connection is not available. | 2019-11-21 19:00:08.310 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-11-21 19:00:08.310 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-11-21 19:00:08.310 Price Websocket socket (2) | CloseSocket call. | 2019-11-21 19:00:08.321 Price Websocket | WebSocket closed. | 2019-11-21 19:00:08.321 Orders Websocket socket (1) | CloseSocket call. | 2019-11-21 19:00:08.321 Orders Websocket | WebSocket closed. | 2019-11-21 19:00:08.321 Price Websocket socket (2) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:08.321 TransAct WS | Disconnected. | 2019-11-21 19:00:08.321 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-11-21 19:00:08.321 Orders Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:08.321 Price Websocket socket (2) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:08.418 Price Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:08.418 Orders Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:08.427 Orders Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:08.427 Orders Websocket socket (1) | Socket gracefully closed by remote side. | 2019-11-21 19:00:08.429 Orders Websocket socket (1) | Closed. | 2019-11-21 19:00:08.430 Price Websocket socket (2) | Socket gracefully closed by remote side. | 2019-11-21 19:00:08.516 Price Websocket socket (2) | Closed. | 2019-11-21 19:00:08.516 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-11-21 19:00:11.336 Auth Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:11.337 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:11.337 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-11-21 19:00:11.337 Auth Websocket | Opening WebSocket. | 2019-11-21 19:00:11.441 Auth Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:11.441 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:11.790 Auth Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:11.790 Auth Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:11.790 Auth Websocket | Server header | Sec-WebSocket-Accept: I8D8hpe51jUd2YyJWXEx4eQzyaQ= | 2019-11-21 19:00:11.790 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-11-21 19:00:11.790 Auth Websocket | Server header | | 2019-11-21 19:00:11.790 Auth Websocket | Web socket state is now open. | 2019-11-21 19:00:11.790 TransAct WS | Sending account logon message. Simulated Live | 2019-11-21 19:00:11.790 Auth Websocket socket (1) | CloseSocket call. | 2019-11-21 19:00:12.196 Price Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:12.196 Auth Websocket | WebSocket closed. | 2019-11-21 19:00:12.196 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:12.196 Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:12.208 Price Websocket socket (2) | Connecting to IP: 208.97.219.196. | 2019-11-21 19:00:12.208 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:12.294 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:12.294 Price Websocket | Opening WebSocket. | 2019-11-21 19:00:12.310 Price Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:12.310 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-11-21 19:00:12.396 Auth Websocket socket (1) | Closed. | 2019-11-21 19:00:12.397 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:12.607 Price Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:12.607 Price Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:12.607 Price Websocket | Server header | Sec-WebSocket-Accept: o12G8Mp3pMKOU0iftCwe0kiPio0= | 2019-11-21 19:00:12.607 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2019-11-21 19:00:12.607 Price Websocket | Server header | | 2019-11-21 19:00:12.607 Price Websocket | Web socket state is now open. | 2019-11-21 19:00:12.607 Orders Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:13.402 Orders Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:13.403 Orders Websocket socket (1) | Connecting to IP: 208.97.219.123. | 2019-11-21 19:00:13.403 Orders Websocket | Opening WebSocket. | 2019-11-21 19:00:13.511 Orders Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:13.511 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:13.830 Orders Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:13.830 Orders Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:13.830 Orders Websocket | Server header | Sec-WebSocket-Accept: AxvDjF2/42QGJrdL4CT92kU7394= | 2019-11-21 19:00:13.830 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2019-11-21 19:00:13.830 Orders Websocket | Server header | | 2019-11-21 19:00:13.830 Orders Websocket | Web socket state is now open. | 2019-11-21 19:00:13.830 TransAct WS | Sending orders connection logon message. | 2019-11-21 19:00:13.830 TransAct WS | Unexpected orders message during orders logon. Orders connection is not available. | 2019-11-21 19:00:14.044 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-11-21 19:00:14.044 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-11-21 19:00:14.044 Price Websocket socket (2) | CloseSocket call. | 2019-11-21 19:00:14.046 Price Websocket | WebSocket closed. | 2019-11-21 19:00:14.046 Orders Websocket socket (1) | CloseSocket call. | 2019-11-21 19:00:14.046 Orders Websocket | WebSocket closed. | 2019-11-21 19:00:14.046 TransAct WS | Disconnected. | 2019-11-21 19:00:14.046 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-11-21 19:00:14.046 Price Websocket socket (2) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:14.046 Orders Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:14.046 Price Websocket socket (2) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:14.146 Price Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:14.146 Orders Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:14.152 Orders Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:14.152 Orders Websocket socket (1) | Socket gracefully closed by remote side. | 2019-11-21 19:00:14.155 Orders Websocket socket (1) | Closed. | 2019-11-21 19:00:14.155 Price Websocket socket (2) | Socket gracefully closed by remote side. | 2019-11-21 19:00:14.244 Price Websocket socket (2) | Closed. | 2019-11-21 19:00:14.244 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-11-21 19:00:17.046 Auth Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:17.046 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:17.046 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-11-21 19:00:17.046 Auth Websocket | Opening WebSocket. | 2019-11-21 19:00:17.174 Auth Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:17.174 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:17.467 Auth Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:17.467 Auth Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:17.467 Auth Websocket | Server header | Sec-WebSocket-Accept: oA9tp8O7vnroKfiAEn3DkQddKH0= | 2019-11-21 19:00:17.467 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-11-21 19:00:17.467 Auth Websocket | Server header | | 2019-11-21 19:00:17.467 Auth Websocket | Web socket state is now open. | 2019-11-21 19:00:17.467 TransAct WS | Sending account logon message. Simulated Live | 2019-11-21 19:00:17.467 Auth Websocket socket (1) | CloseSocket call. | 2019-11-21 19:00:17.841 Price Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:17.841 Auth Websocket | WebSocket closed. | 2019-11-21 19:00:17.841 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:17.841 Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:17.841 Price Websocket socket (2) | Connecting to IP: 208.97.219.197. | 2019-11-21 19:00:17.841 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:17.934 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:17.934 Price Websocket | Opening WebSocket. | 2019-11-21 19:00:17.942 Price Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:17.942 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-11-21 19:00:18.032 Auth Websocket socket (1) | Closed. | 2019-11-21 19:00:18.032 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:18.280 Price Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:18.280 Price Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:18.280 Price Websocket | Server header | Sec-WebSocket-Accept: FEccWOZd1L1rMQs+kZ4H5vYND5g= | 2019-11-21 19:00:18.280 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2019-11-21 19:00:18.280 Price Websocket | Server header | | 2019-11-21 19:00:18.280 Price Websocket | Web socket state is now open. | 2019-11-21 19:00:18.280 Orders Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:18.829 Orders Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:18.829 Orders Websocket socket (1) | Connecting to IP: 208.97.219.123. | 2019-11-21 19:00:18.829 Orders Websocket | Opening WebSocket. | 2019-11-21 19:00:18.938 Orders Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:18.938 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:19.290 Orders Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:19.290 Orders Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:19.290 Orders Websocket | Server header | Sec-WebSocket-Accept: b7ope2SWUctomBpqaaX62cMXghE= | 2019-11-21 19:00:19.290 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2019-11-21 19:00:19.290 Orders Websocket | Server header | | 2019-11-21 19:00:19.290 Orders Websocket | Web socket state is now open. | 2019-11-21 19:00:19.290 TransAct WS | Sending orders connection logon message. | 2019-11-21 19:00:19.290 TransAct WS | Unexpected orders message during orders logon. Orders connection is not available. | 2019-11-21 19:00:19.502 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-11-21 19:00:19.502 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-11-21 19:00:19.502 Price Websocket socket (2) | CloseSocket call. | 2019-11-21 19:00:19.515 Price Websocket | WebSocket closed. | 2019-11-21 19:00:19.515 Price Websocket socket (2) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:19.515 Orders Websocket socket (1) | CloseSocket call. | 2019-11-21 19:00:19.515 Orders Websocket | WebSocket closed. | 2019-11-21 19:00:19.515 Orders Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:19.515 TransAct WS | Disconnected. | 2019-11-21 19:00:19.516 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-11-21 19:00:19.516 Price Websocket socket (2) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:19.611 Price Websocket socket (2) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:19.611 Orders Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:19.620 Orders Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:19.620 Orders Websocket socket (1) | Socket gracefully closed by remote side. | 2019-11-21 19:00:19.622 Orders Websocket socket (1) | Closed. | 2019-11-21 19:00:19.622 Price Websocket socket (2) | Socket gracefully closed by remote side. | 2019-11-21 19:00:19.708 Price Websocket socket (2) | Closed. | 2019-11-21 19:00:19.708 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-11-21 19:00:22.515 Auth Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:22.515 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:22.516 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-11-21 19:00:22.516 Auth Websocket | Opening WebSocket. | 2019-11-21 19:00:22.614 Auth Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:22.614 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:22.929 Auth Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:22.929 Auth Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:22.929 Auth Websocket | Server header | Sec-WebSocket-Accept: R2y1WjluoqNew6phjJwrS+GpxOk= | 2019-11-21 19:00:22.929 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-11-21 19:00:22.929 Auth Websocket | Server header | | 2019-11-21 19:00:22.929 Auth Websocket | Web socket state is now open. | 2019-11-21 19:00:22.929 TransAct WS | Sending account logon message. Simulated Live | 2019-11-21 19:00:22.929 Auth Websocket socket (1) | CloseSocket call. | 2019-11-21 19:00:23.296 Price Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:23.296 Auth Websocket | WebSocket closed. | 2019-11-21 19:00:23.296 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:23.296 Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:23.297 Price Websocket socket (2) | Connecting to IP: 208.97.219.196. | 2019-11-21 19:00:23.297 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:23.392 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:23.392 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-11-21 19:00:23.492 Auth Websocket socket (1) | Closed. | 2019-11-21 19:00:23.492 Price Websocket socket (2) | Connect event error. Windows error code 10061: No se puede establecer una conexión ya que el equipo de destino denegó expresamente dicha conexión. | 2019-11-21 19:00:24.614 * Price Websocket socket (2) | CloseSocket call. | 2019-11-21 19:00:24.614 Price Websocket | WebSocket closed. | 2019-11-21 19:00:24.614 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-11-21 19:00:24.614 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-11-21 19:00:24.614 Price Websocket socket (2) | Closed. | 2019-11-21 19:00:24.615 TransAct WS | Disconnected. | 2019-11-21 19:00:24.624 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-11-21 19:00:24.624 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-11-21 19:00:27.641 Auth Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:27.641 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:27.641 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-11-21 19:00:27.642 Auth Websocket | Opening WebSocket. | 2019-11-21 19:00:27.803 Auth Websocket | Sending WebSocket handshake. | 2019-11-21 19:00:27.803 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-11-21 19:00:28.099 Auth Websocket | Server header | Upgrade: WebSocket | 2019-11-21 19:00:28.099 Auth Websocket | Server header | Connection: Upgrade | 2019-11-21 19:00:28.099 Auth Websocket | Server header | Sec-WebSocket-Accept: 7fyLFmxMT9CFYzLWmyoYasMQB6k= | 2019-11-21 19:00:28.099 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-11-21 19:00:28.099 Auth Websocket | Server header | | 2019-11-21 19:00:28.099 Auth Websocket | Web socket state is now open. | 2019-11-21 19:00:28.099 TransAct WS | Sending account logon message. Simulated Live | 2019-11-21 19:00:28.099 Auth Websocket socket (1) | CloseSocket call. | 2019-11-21 19:00:28.529 Price Websocket | Connecting to WebSocket server. | 2019-11-21 19:00:28.529 Auth Websocket | WebSocket closed. | 2019-11-21 19:00:28.529 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-11-21 19:00:28.529 Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2019-11-21 19:00:28.530 Price Websocket socket (2) | Connecting to IP: 208.97.219.197. | 2019-11-21 19:00:28.530 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-11-21 19:00:28.622 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-11-21 19:00:28.622 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-11-21 19:00:28.718 Auth Websocket socket (1) | Closed. | 2019-11-21 19:00:28.719 Price Websocket socket (2) | Connect event error. Windows error code 10061: No se puede establecer una conexión ya que el equipo de destino denegó expresamente dicha conexión. | 2019-11-21 19:00:29.846 * Price Websocket socket (2) | CloseSocket call. | 2019-11-21 19:00:29.846 Price Websocket | WebSocket closed. | 2019-11-21 19:00:29.846 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-11-21 19:00:29.846 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-11-21 19:00:29.846 Price Websocket socket (2) | Closed. | 2019-11-21 19:00:29.846 TransAct WS | Disconnected. | 2019-11-21 19:00:29.860 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-11-21 19:00:29.860 File >> Disconnect selected. | 2019-11-21 19:00:32.817 TransAct WS | Disconnected. | 2019-11-21 19:00:32.817 |
| [2019-11-22 04:14:00] |
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There are two different problems: There is this one: TransAct WS | Unexpected orders message during orders logon. Orders connection is not available. | 2019-11-21 19:00:19.502 * we do not know the reason for it but we are going to add additional logging into the next release to get more of an idea about it. And then there is this one: Price Websocket socket (2) | Connect event error. Windows error code 10061: No se puede establecer una conexión ya que el equipo de destino denegó expresamente dicha conexión. | 2019-11-21 19:00:29.846 * Could be a network issue or a Transact server issue. Refer to help topic 1: Data/Trading Service Connection and Symbol Issues Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-22 04:14:20
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| [2019-11-22 13:52:26] |
| fobglobal - Posts: 51 |
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Why do I have the connection problem just when I try to Logon to the Simulated Live? There is no connection problem when I logon the Live Mode. |
| [2019-11-22 15:02:31] |
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We have no idea. Only Transact can answer this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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