Support Board
Date/Time: Mon, 03 Feb 2025 06:54:19 +0000
Historical Intraday data for Gasoil and Crude
View Count: 1022
| [2019-11-01 08:36:12] |
| User653688 - Posts: 10 |
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Hi, I have subscribed to Sierra service package 5. I am unable to access historical 5 mins chart or any time frame for that matter except Daily and above. I don't need real time data but i do need historical intraday data for ICE Gasoil and Brent crude oil in order to study volume profile for previous day and before. Could you please help me out? Also i have a Trading technologies account. Is it possible to use this for real time data feed? Do i have to pay anything to access real time data if in am connecting my TT account to Sierra for data feed? Looking forward for the quick response. Thank you Vikas |
| [2019-11-02 12:32:55] |
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There really should not be any trouble with this. Take a look through the Setup Instructions for the Sierra Chart Historical Data and make sure everything is setup correctly and you are opening an Intraday chart: Sierra Chart Historical Data Service: Setup Instructions If you are still having problems after this attach your Message Log following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- The TT data feed is not supported in Sierra Chart. But Sierra Chart does support TT order routing: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-04 10:20:48] |
| User653688 - Posts: 10 |
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Hey also please find below the message log after "Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download" Software version: 2007 64-bit | 2019-11-04 10:16:34.793 Usage end date: 2019-12-16 | 2019-11-04 10:16:34.793 Enabled for: Advanced Features 2. | 2019-11-04 10:16:34.793 Enabled for: Sierra Chart Historical Data Service. | 2019-11-04 10:16:34.793 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-11-04 10:16:34.793 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-11-04 10:16:34.793 Current selected Data/Trading service: SC Data - All Services | 2019-11-04 10:16:34.793 Custom symbol settings values: enabled | 2019-11-04 10:16:34.793 Chart Update Interval: 500 | 2019-11-04 10:16:34.793 Intraday Data Storage Time Unit: 0 | 2019-11-04 10:16:34.793 Time Zone: +00:00:00 (UTC+00) | 2019-11-04 10:16:34.793 2019-11-04 10:16:34 Local computer time | 2019-11-04 10:16:34.793 2019-11-04 10:16:34 Local computer time in UTC | 2019-11-04 10:16:34.793 2019-11-04 10:16:34 Local computer time in SC Time Zone | 2019-11-04 10:16:34.793 2019-11-04 10:08:07 Server time in UTC | 2019-11-04 10:16:34.793 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-11-04 10:16:34.793 Program path: C:\SierraChart\ | 2019-11-04 10:16:34.793 Data Files path: C:\SierraChart\Data\ | 2019-11-04 10:16:34.793 OS Version Number: 10.0 | 2019-11-04 10:16:34.793 Locale Setting: C | 2019-11-04 10:16:34.793 LFF20 60 Min #3 | Reloading chart. | 2019-11-04 10:17:07.855 LFF20 60 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\LFF20.scid | 2019-11-04 10:17:07.859 LFF20 60 Min #3 | Reloading chart. | 2019-11-04 10:17:08.007 LFF20 60 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\LFF20.scid | 2019-11-04 10:17:08.010 LFF20 60 Min #3 | Reloading chart. | 2019-11-04 10:17:08.182 LFF20 60 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\LFF20.scid | 2019-11-04 10:17:08.186 LFF20 60 Min #3 | Reloading chart. | 2019-11-04 10:17:08.342 LFF20 60 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\LFF20.scid | 2019-11-04 10:17:08.345 Added historical Intraday data request for LFF20 to the queue. | 2019-11-04 10:17:27.783 Intraday data recording state for symbol LFF20 is set to download 'Pending'. | 2019-11-04 10:17:27.783 Triggering next historical data download in queue. | 2019-11-04 10:17:27.783 Reloading all charts with filename: LFF20.scid | 2019-11-04 10:17:27.783 HD Request # 22 | Downloading Intraday chart data for LFF20 to the file LFF20.scid. Service: ice.eu | 2019-11-04 10:17:27.783 HD Request # 22 | Download start date-time: 2019-05-02 10:17:27.000 | 2019-11-04 10:17:27.784 HD Request # 22 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2019-11-04 10:17:27.784 Socket (1) | Creating socket. | 2019-11-04 10:17:27.784 Socket (1) | Connecting to IP: 8.18.161.135. | 2019-11-04 10:17:27.784 LFF20 60 Min #3 | Reloading chart. | 2019-11-04 10:17:27.851 LFF20 60 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\LFF20.scid | 2019-11-04 10:17:27.854 Socket (1) | CloseSocket call. | 2019-11-04 10:17:47.777 HD Request # 22 | Error downloading historical Intraday data for LFF20. Timeout error connecting to server. | 2019-11-04 10:17:47.777 Socket (1) | Closed. | 2019-11-04 10:17:47.777 Added historical Intraday data request for LFF20 to the queue. | 2019-11-04 10:17:47.777 Triggering next historical data download in queue. | 2019-11-04 10:17:47.777 Historical data download thread signaled to stop. | 2019-11-04 10:17:47.778 HD Request # 22 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for LFF20 | 2019-11-04 10:17:47.778 HD Request # 22 | Completion time: 20s | 2019-11-04 10:17:47.778 HD Request # 23 | Downloading Intraday chart data for LFF20 to the file LFF20.scid. Service: ice.eu | 2019-11-04 10:17:47.778 HD Request # 23 | Download start date-time: 2019-05-02 10:17:47.000 | 2019-11-04 10:17:47.778 HD Request # 23 | Using server: exchangehistdata2.sierracharts.com port 10149 | 2019-11-04 10:17:47.778 Socket (1) | Creating socket. | 2019-11-04 10:17:47.778 Socket (1) | Connecting to IP: 8.18.161.133. | 2019-11-04 10:17:47.778 Socket (1) | CloseSocket call. | 2019-11-04 10:18:07.779 Socket (1) | Closed. | 2019-11-04 10:18:07.779 HD Request # 23 | Error downloading historical Intraday data for LFF20. Timeout error connecting to server. | 2019-11-04 10:18:07.779 Added historical Intraday data request for LFF20 to the queue. | 2019-11-04 10:18:07.779 Triggering next historical data download in queue. | 2019-11-04 10:18:07.779 Historical data download thread signaled to stop. | 2019-11-04 10:18:07.779 HD Request # 23 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for LFF20 | 2019-11-04 10:18:07.779 HD Request # 23 | Completion time: 20s | 2019-11-04 10:18:07.779 HD Request # 24 | Downloading Intraday chart data for LFF20 to the file LFF20.scid. Service: ice.eu | 2019-11-04 10:18:07.779 HD Request # 24 | Download start date-time: 2019-05-02 10:18:07.000 | 2019-11-04 10:18:07.780 HD Request # 24 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2019-11-04 10:18:07.780 Socket (1) | Creating socket. | 2019-11-04 10:18:07.780 Socket (1) | Connecting to IP: 8.18.161.135. | 2019-11-04 10:18:07.780 Socket (1) | CloseSocket call. | 2019-11-04 10:18:27.778 HD Request # 24 | Error downloading historical Intraday data for LFF20. Timeout error connecting to server. | 2019-11-04 10:18:27.778 Socket (1) | Closed. | 2019-11-04 10:18:27.778 Historical data download thread signaled to stop. | 2019-11-04 10:18:27.778 HD Request # 24 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for LFF20 | 2019-11-04 10:18:27.778 HD Request # 24 | Completion time: 20s | 2019-11-04 10:18:27.778 HD Request # 24 | Intraday data download complete for LFF20. Unique request ID: 9 | 2019-11-04 10:18:27.778 Removed historical data download ID 9 | 2019-11-04 10:18:27.778 Real-time Intraday chart data file updates started for LFF20 | 2019-11-04 10:18:27.778 Intraday chart data file opened for LFF20 | 2019-11-04 10:18:27.778 Triggering next historical data download in queue. | 2019-11-04 10:18:27.778 |
| [2019-11-04 10:26:26] |
| User653688 - Posts: 10 |
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I am still not able to access any data with lower than daily time frame for both ICE Gasoil and Brent crude and hence not able to use TPO charts and other things which are very important to my analysis. Also i cross checked with EUR/USD. Although lower time frame charts are working but its displaying data from only last 2 days. Is it because i haven't subscribed to data feed which starts at 25$/ month. I though it should be subscribed only if we need real time data feed or if we need a data for a lot of instruments. Or is there any other reason why historical - lower time frame data is not flowing? Thank you! |
| [2019-11-04 13:19:23] |
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This is the relevant message: HD Request # 22 | Error downloading historical Intraday data for LFF20. Timeout error connecting to server. | 2019-11-04 10:17:47.777
Refer to:Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-04 14:59:29] |
| User653688 - Posts: 10 |
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Hi team, Thanks for the quick response! I changed the settings to using port 80 and its all working fine now. |
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