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Date/Time: Mon, 06 May 2024 04:42:50 +0000

How to Post a Message for Support

Socket gracefully closed by remote side.

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[2019-10-31 16:48:16] #1 [Go To First Post]
Adal - Posts: 4
I do not get online data. In log I get: DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2019-10-31 18:34:46.324 Maybr it problem od CQG? Can I connect to another provider?

[2019-10-31 18:33:25] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: File >> Connect to Data Feed After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-31 18:33:43

[2019-11-01 20:05:48] #3 [Go To First Post]
Adal - Posts: 4
Today I get message Username or password is incorrect, but I do not change anythink. My log: Software version: 1997 32-bit \| 2019-11-01 21:43:38.006 Usage end date: 2019-10-28 \| 2019-11-01 21:43:38.006 Enabled for: Advanced Features 2. \| 2019-11-01 21:43:38.006 Enabled for: Sierra Chart Historical Data Service. \| 2019-11-01 21:43:38.006 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-11-01 21:43:38.006 Current selected Data/Trading service: CQG WebAPI \| 2019-11-01 21:43:38.006 Custom symbol settings values: enabled \| 2019-11-01 21:43:38.006 Chart Update Interval: 500 \| 2019-11-01 21:43:38.006 Intraday Data Storage Time Unit: 0 \| 2019-11-01 21:43:38.006 Time Zone: +02:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) \| 2019-11-01 21:43:38.006 2019-11-01 20:43:38 Local computer time \| 2019-11-01 21:43:38.006 2019-11-01 19:43:38 Local computer time in UTC \| 2019-11-01 21:43:38.006 2019-11-01 21:43:38 Local computer time in SC Time Zone \| 2019-11-01 21:43:38.006 2019-10-16 19:35:45 Server time in UTC \| 2019-11-01 21:43:38.006 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2019-11-01 21:43:38.006 Program path: C:\SierraChart\ \| 2019-11-01 21:43:38.006 Data Files path: C:\SierraChart\Data\ \| 2019-11-01 21:43:38.006 OS Version Number: 10.0 \| 2019-11-01 21:43:38.006 Locale Setting: C \| 2019-11-01 21:43:38.007 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2019-11-01 21:43:38.007 Notice: Sierra Chart usage time has ended. \| 2019-11-01 21:43:49.308 * To activate services and add credit, select 'Help >> Add Usage Credit'. \| 2019-11-01 21:43:49.308 Connection temporarily allowed. Sierra Chart account is expired. \| 2019-11-01 21:46:11.099 * CQG WebAPI \| Connecting to server demoapi.cqg.com \| 2019-11-01 21:46:11.099 CQG WebSocket \| Connecting to WebSocket server. \| 2019-11-01 21:46:11.099 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2019-11-01 21:46:11.155 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.32. \| 2019-11-01 21:46:11.155 CQG WebSocket \| Opening WebSocket. \| 2019-11-01 21:46:11.292 CQG WebSocket \| Sending WebSocket handshake. \| 2019-11-01 21:46:11.292 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2019-11-01 21:46:11.916 CQG WebSocket \| Server header \| Connection: upgrade \| 2019-11-01 21:46:11.916 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: f0QAf0lT4WqUCdMWLCzMfWTfKTI= \| 2019-11-01 21:46:11.916 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2019-11-01 21:46:11.916 CQG WebSocket \| Server header \| Upgrade: websocket \| 2019-11-01 21:46:11.916 CQG WebSocket \| Server header \| \| 2019-11-01 21:46:11.916 CQG WebSocket \| Web socket state is now open. \| 2019-11-01 21:46:11.916 CQG WebAPI \| WebSocket connected. \| 2019-11-01 21:46:11.916 CQG WebAPI \| Sending market data logon message. \| 2019-11-01 21:46:11.916 CQG WebAPI \| Market data logon unsuccessful. Server message: Username or password is incorrect. \| 2019-11-01 21:46:12.168 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. \| 2019-11-01 21:46:12.287 CQG WebAPI \| Disconnected. \| 2019-11-01 21:46:12.287 CQG WebSocket \| WebSocket closed. \| 2019-11-01 21:46:12.287 CQG WebAPI \| WebSocket closed. \| 2019-11-01 21:46:12.287 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2019-11-01 21:46:12.433 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2019-11-01 21:46:12.433 CQG WebSocket socket (1) \| Socket gracefully closed by remote side. \| 2019-11-01 21:46:12.576 CQG WebSocket socket (1) \| Closed. \| 2019-11-01 21:46:12.576 Notice: Sierra Chart usage time has ended. \| 2019-11-01 21:48:48.326 * To activate services and add credit, select 'Help >> Add Usage Credit'. \| 2019-11-01 21:48:48.326 Notice: Sierra Chart usage time has ended. \| 2019-11-01 21:53:48.325 * To activate services and add credit, select 'Help >> Add Usage Credit'. \| 2019-11-01 21:53:48.325 Notice: Sierra Chart usage time has ended. \| 2019-11-01 21:58:48.361 * To activate services and add credit, select 'Help >> Add Usage Credit'. \| 2019-11-01 21:58:48.361

[2019-11-02 12:47:18] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message: CQG WebAPI \| Market data logon unsuccessful. Server message: Username or password is incorrect. \| 2019-11-01 21:46:12.168 Refer to: CQG Trading Platform Service: Common Error Messages Also restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-02 12:47:40

[2019-11-03 09:08:56] #5 [Go To First Post]
Adal - Posts: 4
Still the same (CQG Usermane or password is incorrect). Do you extend my test period in CQG data service? Tomorrow my testing period for Sierra Chart is ending, so how do I test your platform?

[2019-11-03 14:44:57] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have extended your Sierra Chart account trial. We cannot do anything related to your CQG trial, but we hope no later than next week we are going to offer a delayed CME group of exchanges data feed. And also a delayed server-side trade simulation environment. So you will not need to use CQG any longer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-03 14:45:46

[2019-11-05 20:12:06] #7 [Go To First Post]
Adal - Posts: 4
Ok. Thanks for info. How can I setup delayed CME?

[2019-11-05 21:02:02] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is not yet released. Hopefully coming out in another day or two. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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