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Can't Connect to CTS trading account

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[2019-10-29 15:22:35] #1 [Go To First Post]
steve greene - Posts: 6
Reading Internal Order ID file. \| 2019-10-28 19:23:21.296 Reading Trade Orders file. \| 2019-10-28 19:23:21.390 Reading Trade Positions file. \| 2019-10-28 19:23:21.405 Reading Account Balance file. \| 2019-10-28 19:23:21.405 UDPListener (968). Port 22904 \| Listening on UDP port 22904. \| 2019-10-28 19:23:21.421 Software version: 1997 64-bit \| 2019-10-28 19:23:21.421 Usage end date: 2020-09-04 \| 2019-10-28 19:23:21.421 Enabled for: Advanced Features 2. \| 2019-10-28 19:23:21.421 Enabled for: Sierra Chart Historical Data Service. \| 2019-10-28 19:23:21.421 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2019-10-28 19:23:21.421 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2019-10-28 19:23:21.421 Enabled for exchange: INDEXES_DATA_BARCHART \| 2019-10-28 19:23:21.421 Enabled for exchange: CME with Market Depth for nonprofessional Trading accounts \| 2019-10-28 19:23:21.421 Received 1 data feed usernames. \| 2019-10-28 19:23:21.421 Allow Support for Sierra Chart Data Feeds is enabled. \| 2019-10-28 19:23:21.421 Current selected Data/Trading service: CTS T4 FIX \| 2019-10-28 19:23:21.421 Custom symbol settings values: enabled \| 2019-10-28 19:23:21.421 Chart Update Interval: 500 \| 2019-10-28 19:23:21.421 Intraday Data Storage Time Unit: 0 \| 2019-10-28 19:23:21.421 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2019-10-28 19:23:21.421 2019-10-28 19:23:21 Local computer time \| 2019-10-28 19:23:21.421 2019-10-28 23:23:21 Local computer time in UTC \| 2019-10-28 19:23:21.421 2019-10-28 19:23:21 Local computer time in SC Time Zone \| 2019-10-28 19:23:21.421 2019-10-28 23:23:24 Server time in UTC \| 2019-10-28 19:23:21.421 Local computer UTC time and Server UTC time difference: 3 seconds. \| 2019-10-28 19:23:21.421 Program path: C:\SierraChart\ \| 2019-10-28 19:23:21.421 Data Files path: C:\SierraChart\Data\ \| 2019-10-28 19:23:21.421 OS Version Number: 6.1 \| 2019-10-28 19:23:21.421 Locale Setting: C \| 2019-10-28 19:23:21.421 DLLs: emini-player_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VolumeComparison_64-sierra-v1941.dll \| 2019-10-28 19:23:21.421 CTS T4 FIX \| Connecting to CTS Live server fix.t4login.com:10443 \| 2019-10-29 08:36:03.458 CTS T4 FIX \| Firm: 895 \| 2019-10-29 08:36:03.458 CTS FIX socket (1) \| Creating socket. Using TLS 1.0. \| 2019-10-29 08:36:05.063 CTS FIX socket (1) \| Connecting to IP: 69.44.110.74. \| 2019-10-29 08:36:05.063 CTS FIX: Connected to FIX server. \| 2019-10-29 08:36:05.132 CTS FIX \| Sending the Logon message. LocalCompID=SierraChart \| 2019-10-29 08:36:05.336 CTS FIX socket (1) \| Socket gracefully closed by remote side. \| 2019-10-29 08:36:05.516 CTS FIX: Received a Logout message. Text = Undetermined \| 2019-10-29 08:36:05.517 CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2019-10-29 08:36:05.517 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-10-29 08:36:05.521 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-29 08:36:05.521 CTS FIX socket (1) \| Write in progress. Shutdown being delayed. \| 2019-10-29 08:36:05.521 CTS T4 FIX \| Disconnected. \| 2019-10-29 08:36:05.533 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-29 08:36:05.533 CTS FIX socket (1) \| Write has completed. Shutdown being performed. \| 2019-10-29 08:36:05.560 CTS FIX socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-10-29 08:36:05.560 CTS FIX socket (1) \| Closed. \| 2019-10-29 08:36:05.560 CTS T4 FIX \| Connecting to CTS Live server fix.t4login.com:10443 \| 2019-10-29 08:36:08.544 CTS T4 FIX \| Firm: 895 \| 2019-10-29 08:36:08.544 CTS FIX socket (1) \| Creating socket. Using TLS 1.0. \| 2019-10-29 08:36:08.544 CTS FIX socket (1) \| Connecting to IP: 69.44.110.74. \| 2019-10-29 08:36:08.545 CTS FIX: Connected to FIX server. \| 2019-10-29 08:36:08.586 CTS FIX \| Sending the Logon message. LocalCompID=SierraChart \| 2019-10-29 08:36:08.784 CTS FIX socket (1) \| Socket gracefully closed by remote side. \| 2019-10-29 08:36:08.951 CTS FIX: Received a Logout message. Text = Undetermined \| 2019-10-29 08:36:08.952 CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2019-10-29 08:36:08.952 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-10-29 08:36:08.956 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-29 08:36:08.956 CTS FIX socket (1) \| Write in progress. Shutdown being delayed. \| 2019-10-29 08:36:08.956 CTS T4 FIX \| Disconnected. \| 2019-10-29 08:36:08.973 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-29 08:36:08.973 CTS FIX socket (1) \| Write has completed. Shutdown being performed. \| 2019-10-29 08:36:08.990 CTS FIX socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-10-29 08:36:08.990 CTS FIX socket (1) \| Closed. \| 2019-10-29 08:36:08.990 CTS T4 FIX \| Connecting to CTS Live server fix.t4login.com:10443 \| 2019-10-29 08:36:12.065 CTS T4 FIX \| Firm: 895 \| 2019-10-29 08:36:12.065 CTS FIX socket (1) \| Creating socket. Using TLS 1.0. \| 2019-10-29 08:36:12.066 CTS FIX socket (1) \| Connecting to IP: 69.44.110.74. \| 2019-10-29 08:36:12.066 CTS FIX: Connected to FIX server. \| 2019-10-29 08:36:12.113 CTS FIX \| Sending the Logon message. LocalCompID=SierraChart \| 2019-10-29 08:36:12.342 CTS FIX socket (1) \| Socket gracefully closed by remote side. \| 2019-10-29 08:36:12.515 CTS FIX: Received a Logout message. Text = Undetermined \| 2019-10-29 08:36:12.516 CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2019-10-29 08:36:12.516 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-10-29 08:36:12.521 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-29 08:36:12.522 CTS FIX socket (1) \| Write in progress. Shutdown being delayed. \| 2019-10-29 08:36:12.522 CTS T4 FIX \| Disconnected. \| 2019-10-29 08:36:12.542 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-29 08:36:12.542 CTS FIX socket (1) \| Write has completed. Shutdown being performed. \| 2019-10-29 08:36:12.561 CTS FIX socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-10-29 08:36:12.561 CTS FIX socket (1) \| Closed. \| 2019-10-29 08:36:12.561 CTS T4 FIX \| Connecting to CTS Live server fix.t4login.com:10443 \| 2019-10-29 08:36:15.550 CTS T4 FIX \| Firm: 895 \| 2019-10-29 08:36:15.550 CTS FIX socket (1) \| Creating socket. Using TLS 1.0. \| 2019-10-29 08:36:16.598 CTS FIX socket (1) \| Connecting to IP: 69.44.110.74. \| 2019-10-29 08:36:16.598 CTS FIX: Connected to FIX server. \| 2019-10-29 08:36:16.645 CTS FIX \| Sending the Logon message. LocalCompID=SierraChart \| 2019-10-29 08:36:16.849 CTS FIX socket (1) \| Socket gracefully closed by remote side. \| 2019-10-29 08:36:17.025 CTS FIX: Received a Logout message. Text = Undetermined \| 2019-10-29 08:36:17.026 CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2019-10-29 08:36:17.026 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-10-29 08:36:17.033 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-29 08:36:17.033 CTS FIX socket (1) \| Write in progress. Shutdown being delayed. \| 2019-10-29 08:36:17.033 CTS T4 FIX \| Disconnected. \| 2019-10-29 08:36:17.047 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-29 08:36:17.047 CTS FIX socket (1) \| Write has completed. Shutdown being performed. \| 2019-10-29 08:36:17.073 CTS FIX socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-10-29 08:36:17.073 CTS FIX socket (1) \| Closed. \| 2019-10-29 08:36:17.073 CTS T4 FIX \| Connecting to CTS Live server fix.t4login.com:10443 \| 2019-10-29 08:36:20.057 CTS T4 FIX \| Firm: 895 \| 2019-10-29 08:36:20.057 CTS FIX socket (1) \| Creating socket. Using TLS 1.0. \| 2019-10-29 08:36:20.058 CTS FIX socket (1) \| Connecting to IP: 69.44.110.74. \| 2019-10-29 08:36:20.058 CTS FIX: Connected to FIX server. \| 2019-10-29 08:36:20.097 CTS FIX \| Sending the Logon message. LocalCompID=SierraChart \| 2019-10-29 08:36:20.291 CTS FIX socket (1) \| Socket gracefully closed by remote side. \| 2019-10-29 08:36:20.448 CTS FIX: Received a Logout message. Text = Undetermined \| 2019-10-29 08:36:20.449 CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2019-10-29 08:36:20.449 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2019-10-29 08:36:20.459 Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-29 08:36:20.459 CTS FIX socket (1) \| Write in progress. Shutdown being delayed. \| 2019-10-29 08:36:20.459 CTS T4 FIX \| Disconnected. \| 2019-10-29 08:36:20.467 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2019-10-29 08:36:20.467 CTS FIX socket (1) \| Write has completed. Shutdown being performed. \| 2019-10-29 08:36:20.488 CTS FIX socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2019-10-29 08:36:20.488 CTS FIX socket (1) \| Closed. \| 2019-10-29 08:36:20.488 Date Time Of Last Edit: 2019-10-30 12:17:24

[2019-10-30 12:16:19] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message: CTS FIX: Received a Logout message. Text = Undetermined \| 2019-10-29 08:36:00.441 You really need to contact CTS about this. You may need to disable two factor authentication: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#2FactorAuthentication Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-10-30 12:23:24] #3 [Go To First Post]
steve greene - Posts: 6
I did disable and now Sierra connects no problem. Also a CTS user MUST uncheck the "Reconnect on failure" box or after 3-5 attempts CTS will lock you out. They Do not allow multiple devices to be connected to one account. Last device login takes priority.

[2019-10-30 19:39:49] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Ok thank you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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