Support Board
Date/Time: Mon, 03 Feb 2025 04:00:13 +0000
Can't Connect to CTS trading account
View Count: 733
| [2019-10-29 15:22:35] |
| steve greene - Posts: 6 |
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Reading Internal Order ID file. | 2019-10-28 19:23:21.296 Reading Trade Orders file. | 2019-10-28 19:23:21.390 Reading Trade Positions file. | 2019-10-28 19:23:21.405 Reading Account Balance file. | 2019-10-28 19:23:21.405 UDPListener (968). Port 22904 | Listening on UDP port 22904. | 2019-10-28 19:23:21.421 Software version: 1997 64-bit | 2019-10-28 19:23:21.421 Usage end date: 2020-09-04 | 2019-10-28 19:23:21.421 Enabled for: Advanced Features 2. | 2019-10-28 19:23:21.421 Enabled for: Sierra Chart Historical Data Service. | 2019-10-28 19:23:21.421 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-10-28 19:23:21.421 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2019-10-28 19:23:21.421 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-10-28 19:23:21.421 Enabled for exchange: CME with Market Depth for nonprofessional Trading accounts | 2019-10-28 19:23:21.421 Received 1 data feed usernames. | 2019-10-28 19:23:21.421 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-10-28 19:23:21.421 Current selected Data/Trading service: CTS T4 FIX | 2019-10-28 19:23:21.421 Custom symbol settings values: enabled | 2019-10-28 19:23:21.421 Chart Update Interval: 500 | 2019-10-28 19:23:21.421 Intraday Data Storage Time Unit: 0 | 2019-10-28 19:23:21.421 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-10-28 19:23:21.421 2019-10-28 19:23:21 Local computer time | 2019-10-28 19:23:21.421 2019-10-28 23:23:21 Local computer time in UTC | 2019-10-28 19:23:21.421 2019-10-28 19:23:21 Local computer time in SC Time Zone | 2019-10-28 19:23:21.421 2019-10-28 23:23:24 Server time in UTC | 2019-10-28 19:23:21.421 Local computer UTC time and Server UTC time difference: 3 seconds. | 2019-10-28 19:23:21.421 Program path: C:\SierraChart\ | 2019-10-28 19:23:21.421 Data Files path: C:\SierraChart\Data\ | 2019-10-28 19:23:21.421 OS Version Number: 6.1 | 2019-10-28 19:23:21.421 Locale Setting: C | 2019-10-28 19:23:21.421 DLLs: emini-player_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, VolumeComparison_64-sierra-v1941.dll | 2019-10-28 19:23:21.421 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2019-10-29 08:36:03.458 CTS T4 FIX | Firm: 895 | 2019-10-29 08:36:03.458 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-10-29 08:36:05.063 CTS FIX socket (1) | Connecting to IP: 69.44.110.74. | 2019-10-29 08:36:05.063 CTS FIX: Connected to FIX server. | 2019-10-29 08:36:05.132 CTS FIX | Sending the Logon message. LocalCompID=SierraChart | 2019-10-29 08:36:05.336 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2019-10-29 08:36:05.516 CTS FIX: Received a Logout message. Text = Undetermined | 2019-10-29 08:36:05.517 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2019-10-29 08:36:05.517 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-29 08:36:05.521 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 08:36:05.521 CTS FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-10-29 08:36:05.521 CTS T4 FIX | Disconnected. | 2019-10-29 08:36:05.533 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 08:36:05.533 CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2019-10-29 08:36:05.560 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-10-29 08:36:05.560 CTS FIX socket (1) | Closed. | 2019-10-29 08:36:05.560 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2019-10-29 08:36:08.544 CTS T4 FIX | Firm: 895 | 2019-10-29 08:36:08.544 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-10-29 08:36:08.544 CTS FIX socket (1) | Connecting to IP: 69.44.110.74. | 2019-10-29 08:36:08.545 CTS FIX: Connected to FIX server. | 2019-10-29 08:36:08.586 CTS FIX | Sending the Logon message. LocalCompID=SierraChart | 2019-10-29 08:36:08.784 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2019-10-29 08:36:08.951 CTS FIX: Received a Logout message. Text = Undetermined | 2019-10-29 08:36:08.952 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2019-10-29 08:36:08.952 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-29 08:36:08.956 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 08:36:08.956 CTS FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-10-29 08:36:08.956 CTS T4 FIX | Disconnected. | 2019-10-29 08:36:08.973 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 08:36:08.973 CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2019-10-29 08:36:08.990 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-10-29 08:36:08.990 CTS FIX socket (1) | Closed. | 2019-10-29 08:36:08.990 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2019-10-29 08:36:12.065 CTS T4 FIX | Firm: 895 | 2019-10-29 08:36:12.065 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-10-29 08:36:12.066 CTS FIX socket (1) | Connecting to IP: 69.44.110.74. | 2019-10-29 08:36:12.066 CTS FIX: Connected to FIX server. | 2019-10-29 08:36:12.113 CTS FIX | Sending the Logon message. LocalCompID=SierraChart | 2019-10-29 08:36:12.342 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2019-10-29 08:36:12.515 CTS FIX: Received a Logout message. Text = Undetermined | 2019-10-29 08:36:12.516 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2019-10-29 08:36:12.516 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-29 08:36:12.521 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 08:36:12.522 CTS FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-10-29 08:36:12.522 CTS T4 FIX | Disconnected. | 2019-10-29 08:36:12.542 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 08:36:12.542 CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2019-10-29 08:36:12.561 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-10-29 08:36:12.561 CTS FIX socket (1) | Closed. | 2019-10-29 08:36:12.561 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2019-10-29 08:36:15.550 CTS T4 FIX | Firm: 895 | 2019-10-29 08:36:15.550 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-10-29 08:36:16.598 CTS FIX socket (1) | Connecting to IP: 69.44.110.74. | 2019-10-29 08:36:16.598 CTS FIX: Connected to FIX server. | 2019-10-29 08:36:16.645 CTS FIX | Sending the Logon message. LocalCompID=SierraChart | 2019-10-29 08:36:16.849 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2019-10-29 08:36:17.025 CTS FIX: Received a Logout message. Text = Undetermined | 2019-10-29 08:36:17.026 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2019-10-29 08:36:17.026 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-29 08:36:17.033 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 08:36:17.033 CTS FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-10-29 08:36:17.033 CTS T4 FIX | Disconnected. | 2019-10-29 08:36:17.047 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 08:36:17.047 CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2019-10-29 08:36:17.073 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-10-29 08:36:17.073 CTS FIX socket (1) | Closed. | 2019-10-29 08:36:17.073 CTS T4 FIX | Connecting to CTS Live server fix.t4login.com:10443 | 2019-10-29 08:36:20.057 CTS T4 FIX | Firm: 895 | 2019-10-29 08:36:20.057 CTS FIX socket (1) | Creating socket. Using TLS 1.0. | 2019-10-29 08:36:20.058 CTS FIX socket (1) | Connecting to IP: 69.44.110.74. | 2019-10-29 08:36:20.058 CTS FIX: Connected to FIX server. | 2019-10-29 08:36:20.097 CTS FIX | Sending the Logon message. LocalCompID=SierraChart | 2019-10-29 08:36:20.291 CTS FIX socket (1) | Socket gracefully closed by remote side. | 2019-10-29 08:36:20.448 CTS FIX: Received a Logout message. Text = Undetermined | 2019-10-29 08:36:20.449 CTS FIX: Sending a Logout message. Text = Received Logout message. | 2019-10-29 08:36:20.449 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-10-29 08:36:20.459 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 08:36:20.459 CTS FIX socket (1) | Write in progress. Shutdown being delayed. | 2019-10-29 08:36:20.459 CTS T4 FIX | Disconnected. | 2019-10-29 08:36:20.467 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-10-29 08:36:20.467 CTS FIX socket (1) | Write has completed. Shutdown being performed. | 2019-10-29 08:36:20.488 CTS FIX socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-10-29 08:36:20.488 CTS FIX socket (1) | Closed. | 2019-10-29 08:36:20.488 Date Time Of Last Edit: 2019-10-30 12:17:24
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| [2019-10-30 12:16:19] |
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This is the relevant message: CTS FIX: Received a Logout message. Text = Undetermined | 2019-10-29 08:36:00.441
You really need to contact CTS about this. You may need to disable two factor authentication: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#2FactorAuthentication Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-30 12:23:24] |
| steve greene - Posts: 6 |
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I did disable and now Sierra connects no problem. Also a CTS user MUST uncheck the "Reconnect on failure" box or after 3-5 attempts CTS will lock you out. They Do not allow multiple devices to be connected to one account. Last device login takes priority.
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| [2019-10-30 19:39:49] |
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Ok thank you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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