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Direct MessagesDate/Time: Wed, 01 May 2024 23:25:40 +0000
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| [2019-10-21 03:09:32] |
| User22591 - Posts: 133 |
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For the past 3-4 week on Mondays on some symbols I am not getting data flow. You may say I have taken too much time from you and refuse to provide the expected service. I pay for data and I expect data without too frequent interruption. Secondly I would like to have my e-mail alert re- activated. I have asked for this before on more than one occasion and you failed to respond. You need to let me know if this service comes with the data I pay for or it is on added cost. Not responding to one request is not acceptable. Yours Winston Peak 770-645-9998 |
| [2019-10-21 05:38:08] |
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I pay for data and I expect data without too frequent interruption. This is not true. The real-time data is coming from Interactive Brokers in your case. Tell us one of the symbols you do not receive real-time data for. Just one symbol. Depending upon the symbol we will recommend a different data feed as compared to Interactive Brokers.We are not sure what you mean by this: Secondly I would like to have my e-mail alert re- activated. If you go to this page you can see your email addresses and there are no restrictions:https://www.sierrachart.com/UserControlPanel.php?page=EmailVerification Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-21 05:38:43
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