Support Board
Date/Time: Sun, 02 Feb 2025 22:49:06 +0000
data not properly coming in
View Count: 604
| [2019-10-17 15:09:31] |
| User672082 - Posts: 62 |
|
IB data is fine, even tried switching back and forth between SC and IB data and nothing. Note no depth in dome. Prices on chart not lining up with IB platform
|
| [2019-10-17 16:05:23] |
| |
|
We want you to go to a chart and select Chart >> Open Market Depth Window. Do you see market depth displayed there? Not sure why you would have any issue with prices "not lining up". Is there any delay? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-10-17 16:05:36
|
| [2019-10-17 17:27:44] |
| User672082 - Posts: 62 |
|
No data seems to be coming in. Pic of IB and SC chart pic taken within 10 sec of eachother
|
 Screenshot_10.png / V - Attached On 2019-10-17 17:26:28 UTC - Size: 10.97 KB - 242 views Screenshot_11.png / V - Attached On 2019-10-17 17:26:34 UTC - Size: 4.58 KB - 238 views Screenshot_12.png / V - Attached On 2019-10-17 17:26:40 UTC - Size: 42.78 KB - 247 views |
| [2019-10-17 17:29:43] |
| User672082 - Posts: 62 |
|
See no data even in SC quote monitor
|
| Screenshot_13.png / V - Attached On 2019-10-17 17:29:07 UTC - Size: 34.65 KB - 270 views Attachment Deleted. |
| [2019-10-17 17:38:10] |
| User672082 - Posts: 62 |
|
Sorry If I sent this already...obviously no data and its not updating at all, no depth either
|
| Screenshot_14.png / V - Attached On 2019-10-17 17:38:00 UTC - Size: 290.14 KB - 268 views |
| [2019-10-17 18:29:59] |
| |
|
The problem we think is relating to having both the Sierra Chart Exchange data feed active and the Denali Exchange data feed active on your Sierra Chart account. This should not be a problem but we need to look into this. We must see the Message Log as requested above. Here are the instructions again: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-10-17 18:46:45] |
| SC Support - Posts: 1919 |
|
Spoke to the Client, issues resolved
|
To post a message in this thread, you need to log in with your Sierra Chart account: