Support Board
Date/Time: Mon, 03 Feb 2025 00:48:49 +0000
Post From: data not properly coming in
| [2019-10-17 18:29:59] |
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The problem we think is relating to having both the Sierra Chart Exchange data feed active and the Denali Exchange data feed active on your Sierra Chart account. This should not be a problem but we need to look into this. We must see the Message Log as requested above. Here are the instructions again: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |