Support Board
Date/Time: Sun, 02 Feb 2025 19:04:51 +0000
UNABLE TO PLACE SELL ORDER FROM CHART
View Count: 802
| [2019-09-23 16:24:47] |
| BLAKE R - Posts: 23 |
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GOOD MORNING SC, I AM UNABLE TO PLACE SELL ORDER FROM THE CHART. MORE DETAILS CHART TRADE MODE IS ON SOFTWARE IS UP TO DATE BUY ORDERS FROM THE CHART WORK FINE THANKS FOR YOUR HELP, |
| [2019-09-23 17:48:14] |
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Most likely this is a case where the order is getting rejected in which case there will be an error in the Trade Service Log. Follow the instructions here so we can see that: Support Board Posting Information: Providing Lines From Trade Service Log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-23 18:29:13] |
| BLAKE R - Posts: 23 |
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Rithmic Trading | Received trade account information | 2019-09-23 08:47:27.979 Rithmic Trading | Requesting trade accounts from server. | 2019-09-23 08:47:28.323 Rithmic Trading | Performing query for order fills start date- time for account *S2Sep20240741. | 2019-09-23 08:47:28.326 Rithmic Trading | Performing query for historical account balances for account *S2Sep20240741. | 2019-09-23 08:47:28.326 Rithmic Trading | Received 1 accounts from service. | 2019-09-23 08:47:28.326 Rithmic Trading | Requesting historical order fills for account *S2Sep20240741. Start Date-Time UTC: 2018-09-16 13:47:29 | 2019-09-23 08:47:28.894 Rithmic Trading | Requesting historical account balances for account *S2Sep20240741. Start date-time UTC: 2018-09-16 13:47:29 | 2019-09-23 08:47:29.449 Rithmic Trading order update (Order reject). Info: Order rejected. sell order stop price must be below trade price. Internal Order ID: 630398. Service Order ID: 29505902. Symbol: CLX9-NYMEX. Account: *S2Sep20240741 | 2019-09-23 08:47:30.736 * Rithmic Trading | Requesting Trade Positions data. | 2019-09-23 08:47:33.553 Rithmic Trading | Received first Trade Positions report from DTC server. | Symbol: (unset) | TradeAccount: *S2Sep20240741 | 2019-09-23 08:47:33.605 Rithmic Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-09-23 08:47:33.605 Rithmic Trading order update (Order reject). Info: Order rejected. sell order stop price must be below trade price. Internal Order ID: 630400. Service Order ID: 29505926. Symbol: CLX9-NYMEX. Account: *S2Sep20240741 | 2019-09-23 08:47:38.756 * Rithmic Trading | Received trade account information | 2019-09-23 08:49:57.352 Rithmic Trading | Requesting trade accounts from server. | 2019-09-23 08:49:57.735 Rithmic Trading | Performing query for order fills start date- time for account *S2Sep20240741. | 2019-09-23 08:49:57.736 Rithmic Trading | Performing query for historical account balances for account *S2Sep20240741. | 2019-09-23 08:49:57.736 Rithmic Trading | Received 1 accounts from service. | 2019-09-23 08:49:57.736 Rithmic Trading | Requesting historical order fills for account *S2Sep20240741. Start Date-Time UTC: 2018-09-16 13:49:58 | 2019-09-23 08:49:58.332 Rithmic Trading | Requesting historical account balances for account *S2Sep20240741. Start date-time UTC: 2018-09-16 13:49:59 | 2019-09-23 08:49:59.062 Rithmic Trading | Requesting Trade Positions data. | 2019-09-23 08:50:03.509 Rithmic Trading | Received first Trade Positions report from DTC server. | Symbol: (unset) | TradeAccount: *S2Sep20240741 | 2019-09-23 08:50:03.564 Rithmic Trading | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2019-09-23 08:50:03.564 Rithmic Trading order update (Order reject). Info: Order rejected. sell order stop price must be below trade price. Internal Order ID: 630402. Service Order ID: 29506397. Symbol: CLX9-NYMEX. Account: *S2Sep20240741 | 2019-09-23 08:50:07.244 * Rithmic Trading order update (Order reject). Info: Order rejected. sell order stop price must be below trade price. Internal Order ID: 630404. Service Order ID: 29524445. Symbol: NQZ9-CME. Account: *S2Sep20240741 | 2019-09-23 11:18:08.361 * Rithmic Trading order update (Order reject). Info: Order rejected. sell order stop price must be below trade price. Internal Order ID: 630408. Service Order ID: 29528253. Symbol: NQZ9-CME. Account: *S2Sep20240741 | 2019-09-23 13:19:07.178 * |
| [2019-09-23 22:04:15] |
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Was it your intention to submit a sell stop order? If you are using the Trading DOM check the order types which are used based upon whether you are left or right clicking and where relative to last trade price. Refer to: Global Trade Settings Windows: Chart DOM Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-23 22:04:52
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| [2019-10-07 16:11:41] |
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From User: HELLO,
THIS ISSUE IS HAPPENING AGAIN. MY SEEL STOP AND BUY STOP ORDERS ARE IMMEDIATELY BEING CANCELLED. TOP STEP TRADER AND RITHMIC ARE TELLING THAT THE ISSUE IS NOT ON THEIR END. CAN YOU HELP. THANKS, Sierra Chart Support |
| [2019-10-07 18:43:40] |
| BLAKE R - Posts: 23 |
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EMAIL BETWEEN RITHMIC AND MYSELF: ME Eric, I am not sure if I understand you. Let me be clear about what I am doing: Two Contracts Stop Limit Order Sell Above Price Again, I have been making this type of trade for over a year with two issues that I reported to you, It was fixed by you [ or seemingly so ] and my trades were then taken just fine. How is this different this time? Thanks, ERIC If you place Sell Stop Limit order with a trigger price above the last trade it would trigger immediately. If you sent such an order to Globex, globex would reject it (as stops which trigger immediately are not allowed). Our simulator also rejects Sell Stop orders (Stop Limit or Stop Market) which trigger immediately. ME Why was it working for the past year? What is the alternative? I am not into market orders. |
| [2019-10-07 18:52:04] |
| User90125 - Posts: 715 |
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Well, at least you've stopped SHOUTING IN ALL CAPS for the moment.
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| [2019-10-08 01:49:46] |
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You cannot put a sell stop order above the market. That just will not work. Understand that. It will not work and it is going to get rejected. This is why the orders are rejected. There is nothing wrong here. No one is going to provide you any further help on this. You cannot do what you are doing. We are declining further support here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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