Support Board
Date/Time: Sun, 02 Feb 2025 15:57:15 +0000
CQG order routing disconnection
View Count: 977
| [2019-09-16 15:44:57] |
| caligola - Posts: 116 |
|
Today it happened twice the following connection error: HD Server | Server thread ending. Closing socket. | Username: (none). | Thread:11500 | 2019-09-16 08:22:37.137
HD Server Manager | Current server count=0 | 2019-09-16 08:22:37.137 CQG WebSocket socket (2) | Socket gracefully closed by remote side. | 2019-09-16 16:22:13.393 CQG WebSocket | Network socket for WebSocket has been closed by remote side or error. | 2019-09-16 16:22:13.393 CQG WebAPI | WebSocket closed. | 2019-09-16 16:22:13.393 Connection to the external service has been lost. | 2019-09-16 16:22:13.393 CQG WebSocket socket (2) | Close event error. Windows error code 10053: Connessione interrotta dal software del computer host. | 2019-09-16 16:22:13.393 * CQG WebSocket socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-09-16 16:22:13.393 CQG WebSocket socket (2) | Closed. | 2019-09-16 16:22:13.393 CQG WebAPI | Disconnected. | 2019-09-16 16:22:13.397 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 16:22:13.397 CQG WebAPI | Connecting to server api.cqg.com | 2019-09-16 16:22:16.406 CQG WebSocket | Connecting to WebSocket server. | 2019-09-16 16:22:16.406 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-09-16 16:22:17.449 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2019-09-16 16:22:17.449 CQG WebSocket socket (1) | Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. | 2019-09-16 16:22:38.452 * CQG WebSocket | WebSocket closed. | 2019-09-16 16:22:38.452 CQG WebAPI | WebSocket closed. | 2019-09-16 16:22:38.452 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-09-16 16:22:38.452 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 16:22:38.452 CQG WebSocket socket (1) | Closed. | 2019-09-16 16:22:38.452 CQG WebAPI | Disconnected. | 2019-09-16 16:22:38.465 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-09-16 16:22:38.465 What happened? I continued to receive SC datafeed but CQG routing was lost for many seconds ( circa 30s ) I missed the fill notification of a pending order (~ 16.22.10) that was never seen by Sierra. In attachment you could find the TradeActivityLog and the Message log Thank you |
Private File Attachment Deleted. Private File |
| [2019-09-16 16:50:39] |
| |
|
Refer to: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-16 17:04:56] |
| caligola - Posts: 116 |
|
It's not a frequent issue, just today two times near each other. Do you know if CQG had an issue at its side today? Any other people with the same issue at 9.22 AM US time? |
| [2019-09-16 17:06:03] |
| |
|
CQG connection problems are very common. And we don't not know the answer to your questions. If people have a problem they are going to post it here. We do not have any further information.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-16 17:23:27] |
| caligola - Posts: 116 |
|
In regards to post #2 I have the Sierra Chart Datafeed with CQG order route, so it does not apply to my question about an explanation of the trade log BTW I noticed that on Sierra DTC server I received a "CQG fills data (Restored) and it was not communicated to Sierra DTC client Date Time Of Last Edit: 2019-09-16 17:28:50
|
| [2019-09-17 13:13:29] |
| caligola - Posts: 116 |
|
I noticed that on Sierra DTC server I received a "CQG fills data (Restored)" and it was not communicated to Sierra DTC client
is it going to be fixed in a future release of Sierra? |
| [2019-09-17 13:33:36] |
| |
|
Yes we are looking into this. We will be looking at this today. There is the ability for downloaded order fills in the main instance to automatically go to sub instances. We need to make sure this is implemented for CQG.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-17 17:30:49] |
| caligola - Posts: 116 |
|
Yes we are looking into this. We will be looking at this today. There is the ability for downloaded order fills in the main instance to automatically go to sub instances. We need to make sure this is implemented for CQG.
correct, this seems to not be implemented for CQG in SC 1983 thanks |
| [2019-09-18 04:06:12] |
| |
|
The sending of non-simulated order fills downloaded by the main instance of Sierra Chart, now are sent to a sub instance. This is supported in version 1988 and higher.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: