Support Board
Date/Time: Sun, 02 Feb 2025 12:49:46 +0000
LMAX down
View Count: 797
| [2019-09-04 07:37:03] |
| gomifromparis - Posts: 244 |
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Hi, LMAX server seems down |
| [2019-09-04 07:40:03] |
| User749205 - Posts: 38 |
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Yes, and the data feed is down for me now too.
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| [2019-09-04 07:40:28] |
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Yes we are aware. We are working on this now. It is an apparent problem with the data center. We are contacting them. At this point in time, do your trading through the LMAX trading software. If you have any open server-side bracket orders, those will no longer be managed during the interruption as explained here: https://www.sierrachart.com/index.php?page=doc/LMAX.php#UnderstandingHowServerSideOCOAndBracketOrdersAreImplemented Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-04 08:46:00
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| [2019-09-04 07:41:54] |
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We will switch to another server for the data feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-04 08:19:48] |
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The server is back up again. The data center said this in regards to the rack the server is located on: We have some difficulties to contact the servers from this rack. We investigate.
Power distribution part is defective. We will replace it. We will work on setting up redundancy for LMAX order routing. We do have redundancy for market data. The reason this has not been done as of yet is just due to the smaller number of users on the service but it has grown over time, and the fact that you are able to use the LMAX trading interface as a backup. And it does complicate the set up with adding users onto the FIX connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-04 08:22:47
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| [2019-09-04 09:43:56] |
| User513662 - Posts: 90 |
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Hello. I am still not getting real time data through the LMAX Demo Trading connection since the outage. It is showing it is connected but there is no real time data coming through. Should this be back up and running? |
| [2019-09-04 09:51:32] |
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Yes actually that is true, let us take care of this now. And we will ask for a second connection from LMAX as well for the demo environment.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-04 09:59:26] |
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After about 5 minutes from now reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-10 23:35:34] |
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Letting you know, we did obtain a second FIX connection from LMAX for order routing which will be used as a backup. It will be 3 weeks before we can put all of this in place but it will be done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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