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Direct MessagesDate/Time: Sat, 27 Apr 2024 20:45:40 +0000
not receiving denali data
View Count: 530
| [2019-09-02 02:28:13] |
| User82032 - Posts: 35 |
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I am not receiving live data from my denali feed even though the connection tab is indicating (green tab) I am connected?
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| [2019-09-02 04:52:34] |
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The reason for this is explained here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges And we are answering your other thread in relation to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-09-02 05:06:52] |
| User82032 - Posts: 35 |
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OK got it. Which version of sierra chart must I have loaded because version 1983 will not connect to the Transact websocket. Will I have to continue loading older versions to have the ability to connect with Transact for this monthly confirmation only to have to reload the latest version upon completing the confirmation process.
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| [2019-09-02 05:24:30] |
| User82032 - Posts: 35 |
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OK I downloaded prior versions 1941 and 1975 and attempted to connect each to Transact WS. Both attempts failed with error messages implying the package 5 is not supported. What do I do now? I have spent the last 5 plus hours trying to resolve this matter.
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| [2019-09-02 12:23:06] |
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Please do not change Sierra Chart versions. We are not asking you to do this or make things complicated. If you are still having a connection problem to Transact then know that we have contacted them about this. They are responsible for the connections . Not us. Both attempts failed with error messages implying the package 5 is not supported. This is not what is being implied.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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