Support Board
Date/Time: Sun, 02 Feb 2025 04:00:50 +0000
Need some assistance to get going please
View Count: 873
| [2019-08-21 19:54:00] |
| User429199 - Posts: 14 |
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Hi, I’m sorry my original message wasn’t very clear. What I want is to connect my Sierra platform to a data feed so I can trade directly from the Sierra charts. I just can’t seem to form a picture of how to achieve that. I have the AMP funded account. I have CQG Live login. I would like to trade (both demo and live) but I have no connect to data feed option on my Sierra platform despite entering the CQG login details. I am not sure whether I need either Denali or your other Sierra data feed if I have cqg? AMP directed me to fill in some details about which exchange i want access to, but I don’t know if I need to take any other steps to connect. Sorry, completely confused.
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| [2019-08-22 06:00:21] |
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You do not need to use any Sierra Chart provided data feed. We will cancel the Sierra Chart Exchange Data Feed on your account. It is not needed. You can use the CQG data feed. It sounds like you already have Sierra Chart connected the CQG. For us to confirm follow the instructions below: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-22 11:33:06] |
| User429199 - Posts: 14 |
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Software version: 1978 64-bit | 2019-08-22 07:17:53.898 Usage end date: 2019-10-07 | 2019-08-22 07:17:53.898 Enabled for: Advanced Features 2. | 2019-08-22 07:17:53.898 Enabled for: Sierra Chart Historical Data Service. | 2019-08-22 07:17:53.898 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-08-22 07:17:53.898 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-08-22 07:17:53.898 Enabled for exchange: CME (Trading Account Required) | 2019-08-22 07:17:53.898 Enabled for exchange: CBOT (Trading Account Required) | 2019-08-22 07:17:53.898 Enabled for exchange: COMEX (Trading Account Required) | 2019-08-22 07:17:53.898 Enabled for exchange: NYMEX (Trading Account Required) | 2019-08-22 07:17:53.898 Received 1 data feed usernames. | 2019-08-22 07:17:53.898 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-22 07:17:53.898 Current selected Data/Trading service: CQG FIX Trading | 2019-08-22 07:17:53.898 Custom symbol settings values: enabled | 2019-08-22 07:17:53.898 Chart Update Interval: 500 | 2019-08-22 07:17:53.898 Intraday Data Storage Time Unit: 0 | 2019-08-22 07:17:53.898 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-08-22 07:17:53.898 2019-08-22 20:47:53 Local computer time | 2019-08-22 07:17:53.898 2019-08-22 11:17:53 Local computer time in UTC | 2019-08-22 07:17:53.898 2019-08-22 07:17:53 Local computer time in SC Time Zone | 2019-08-22 07:17:53.898 2019-08-22 10:47:00 Server time in UTC | 2019-08-22 07:17:53.898 Local computer UTC time and Server UTC time difference: 17 seconds. | 2019-08-22 07:17:53.898 Program path: C:\SierraChart\ | 2019-08-22 07:17:53.898 Data Files path: C:\SierraChart\Data\ | 2019-08-22 07:17:53.898 OS Version Number: 10.0 | 2019-08-22 07:17:53.899 Locale Setting: C | 2019-08-22 07:17:53.899 DLLs: DBsync7B.dll, DBsync7B_64.dll, DBsync7C.dll, DBsync7C_64.dll, OFtenIndicatorSuite.dll, OFtenIndicatorSuite_64.dll, PRC1.dll, PRC1_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll, Ysync7B2.dll, Ysync7B2_64.dll, Ysync7C2.dll, Ysync7C2_64.dll | 2019-08-22 07:17:53.900 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2019-08-22 07:17:57.544 CQG FIX socket (1) | Creating socket. Using TLS 1.2. | 2019-08-22 07:17:57.812 CQG FIX socket (1) | Connecting to IP: 208.48.16.214. | 2019-08-22 07:17:57.813 CQG FIX: Connected to FIX server. | 2019-08-22 07:17:58.258 CQG FIX | Sending the Logon message. LocalCompID=Joelswincer | 2019-08-22 07:17:58.460 CQG FIX Trading | Connected to trading server. | 2019-08-22 07:17:59.372 CQG FIX Trading | Connecting to server api.cqg.com | 2019-08-22 07:17:59.372 CQG WebSocket | Connecting to WebSocket server. | 2019-08-22 07:17:59.372 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2019-08-22 07:17:59.624 CQG WebSocket socket (2) | Connecting to IP: 203.192.64.152. | 2019-08-22 07:17:59.624 CQG FIX | FCM name: AMP | 2019-08-22 07:17:59.642 CQG WebSocket | Opening WebSocket. | 2019-08-22 07:17:59.813 CQG WebSocket | Sending WebSocket handshake. | 2019-08-22 07:17:59.813 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-22 07:17:59.962 CQG WebSocket | Server header | Connection: upgrade | 2019-08-22 07:17:59.962 CQG WebSocket | Server header | Sec-WebSocket-Accept: aQavA5qeryQuRA7jr10jTwTHK/4= | 2019-08-22 07:17:59.962 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-08-22 07:17:59.962 CQG WebSocket | Server header | Upgrade: websocket | 2019-08-22 07:17:59.962 CQG WebSocket | Server header | | 2019-08-22 07:17:59.962 CQG WebSocket | Web socket state is now open. | 2019-08-22 07:17:59.962 CQG FIX Trading | WebSocket connected. | 2019-08-22 07:17:59.962 CQG FIX Trading | Sending market data logon message. | 2019-08-22 07:17:59.962 CQG FIX Trading | Base Time: 2019-08-18T18:35:43. 2019-08-18 18:35:43 | 2019-08-22 07:18:00.727 CQG FIX Trading | Logon successful. Session Token = SkcdCTJA4UD+12kG3TbDYWvbdnXvkDwHk1Is4EGmNqAN4UDUElt4oscPW47o2mLUtjyol4xADw8 | 2019-08-22 07:18:00.727 CQG FIX Trading | Connected to data and trading server. | 2019-08-22 07:18:00.727 Triggering next historical data download in queue. | 2019-08-22 07:18:00.727 Triggering next historical data download in queue. | 2019-08-22 07:18:00.727 Triggering next historical data download in queue. | 2019-08-22 07:18:00.727 Triggering next historical data download in queue. | 2019-08-22 07:18:00.727 |
| [2019-08-22 11:33:58] |
| User429199 - Posts: 14 |
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Hi all, sorry don't want to waste any more of your time. I think I am all good now. Appreciate your help. Cheers.
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| [2019-08-22 17:43:52] |
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Yes there is a successful connection to CQG based on this Message Log. Here are the instructions to open a chart: Getting Started, Opening Charts and Basic Trading: Open A Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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