Support Board
Date/Time: Sun, 02 Feb 2025 00:37:28 +0000
Fut. Spread order won't execute on Denali/ORS but still works on SC+CQG Feed
View Count: 924
| [2019-08-13 15:01:55] |
| ErikT - Posts: 121 |
|
Hi again guys. I don't know whether I'm supposed to go to Advantage, TT, or SC for support when an order won't work on the SC ORS but works with CQG. If I should be going to someone else for support fixing this, please advise who to contact. When I first connected Denali/ORS to SC 1971, two trades for CL futures worked. But when I attempted to place my first order on CL futures SPREADS today, it was rejected. Here is the Trade Service Log text: SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Route is currently unavailable for Route::acct_id=103514,Route::market_id=7. Internal Order ID: 8689. Service Order ID: 52849. Symbol: CLZ20-CLM21.CL.FUT_SPREAD.NYMEX. Account: 737C6601 | 2019-08-13 10:24:31.696 * The order was placed using the chart DOM on a chart that seemed to be working fine. I was able to place the same order without error using SC+CQG Web API feed using symbol F.US.CLES6Z20, so it's working fine with Advantage and the Exchange. Problem must be SC ORS or TT Fix, but I can't tell which. Thanks guys! Erik |
| [2019-08-13 15:23:14] |
| |
|
Text: Route is currently unavailable for Route::acct_id=103514,Route::market_id=7
This is an issue your clearing firm needs to resolve for your account with help from TT.Give them that message and let them know you got that when submitting the order for CLZ20-CLM21.CL.FUT_SPREAD.NYMEX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-13 15:25:36
|
| [2019-08-13 16:01:42] |
| |
|
It might be related to this message we saw from TT: We are continuing work to restore service for some CME connections that are experiencing issues.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-15 09:41:33] |
| |
|
Here is further details about this: https://www.tradingtechnologies.com/blog/2019/08/13/details-of-the-tt-outage-on-august-13-2019/ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: