Support Board
Date/Time: Fri, 07 Mar 2025 07:10:36 +0000
Loss of connectivity
View Count: 537
| [2019-08-01 16:48:47] |
| User17394 - Posts: 8 |
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Connectivity was lost for a few minutes. Internet connectivity was working. Could you please advise what happened. I am sending a message log. (If it is relevant to this support line, could you also please advise whether there is a back up that I could use to manage open trades e.g. smart phone app?) |
| [2019-08-01 19:19:01] |
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What happened is you are using CQG and that is known to have lots of connectivity issues: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG We recommend changing over to this new service: Sierra Chart / Trading Technologies Futures Order Routing Service With the Sierra Chart order routing service, there are lots of backups, and we are coming out with web-based trading as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-01 19:21:13
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