Support Board
Date/Time: Sun, 24 Nov 2024 20:40:35 +0000
UPDATED VERSION IS NOT ALLOWING ME TO LOG IN
View Count: 1526
| [2013-12-05 00:08:35] |
| Denise Fernandez - Posts: 2 |
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I had an issue with historical data for the last two days. I haven't updated recently and you did tell me that I had to update in order for this issue to be resolved. However, I did attempt to update the current version and am getting a message stating "This is the first time you are accessing from this machine". "Device not known". I have been using Sierra charts for many, many years, on the same computers. I've had to restore my computers to a previous date, just to be able to access the charts at all, however, without the overnight session. Please advise. Thank you, Denise Date Time Of Last Edit: 2013-12-05 00:21:02
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| [2013-12-05 00:20:25] |
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Please contact TransAct support for help with this: http://www.transactfutures.com/ContactUs.htm They will explain what you need to do. The error message comes from the TransAct system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-12-05 00:20:49
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