Support Board
Date/Time: Sat, 01 Feb 2025 14:55:45 +0000
New SC / TT Order Routing / Denali Spread Issue
View Count: 955
| [2019-07-23 02:23:32] |
| YMllc - Posts: 36 |
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I know the spreads with this service are a work in progress, but was told that CME group spreads were fully supported. One issue I've noticed is intra-day charts work correctly, but historical does not, it only pulls in the current day bar, and message log is below. Again, I know its a work in progress, just wanted to see if this is a current known issue or if there is something I am doing wrong on my end : Array is unallocated. | 2019-07-22 21:15:10.461 * : Array is unallocated. | 2019-07-22 21:15:10.461 * : Array is unallocated. | 2019-07-22 21:15:10.461 * : Array is unallocated. | 2019-07-22 21:15:10.461 * Chart #3 | Base Graph ID: 0 EndingDateTime: Array is unallocated. | 2019-07-22 21:15:10.461 * No historical data client is currently set to download historical Daily data for ZCZ19-ZCZ20.ZC.FUT_SPREAD.CBOT. | 2019-07-22 21:15:25.932 ZCZ19-ZCZ20.ZC.FUT_SPREAD.CBOT[M] 5 Min #3 | Reloading chart. | 2019-07-22 21:15:42.118 + Chart Data Loading Thread Stopwatch: 0.026825350695148784 seconds. | 2019-07-22 21:15:42.146 ZCZ19-ZCZ20.ZC.FUT_SPREAD.CBOT[M] Daily #3 | Reloading chart. | 2019-07-22 21:15:59.679 ZCZ19-ZCZ20.ZC.FUT_SPREAD.CBOT[M] Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZCZ19-ZCZ20.ZC.FUT_SPREAD.CBOT.dly | 2019-07-22 21:15:59.682 ZCZ19-ZCZ20.ZC.FUT_SPREAD.CBOT[M] 5 Min #3 | Reloading chart. | 2019-07-22 21:16:03.710 + Chart Data Loading Thread Stopwatch: 0.02682023070201445 seconds. | 2019-07-22 21:16:03.739 ZCZ19-ZCZ20.ZC.FUT_SPREAD.CBOT[M] Daily #3 | Reloading chart. | 2019-07-22 21:18:28.766 ZCZ19-ZCZ20.ZC.FUT_SPREAD.CBOT[M] Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ZCZ19-ZCZ20.ZC.FUT_SPREAD.CBOT.dly | 2019-07-22 21:18:28.768 ZCZ19-ZCZ20.ZC.FUT_SPREAD.CBOT[M] 5 Min #3 | Reloading chart. | 2019-07-22 21:18:33.594 |
| [2019-07-23 09:00:15] |
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This is now resolved. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Once that is done re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. We are still working on the recording of historical daily spread data from the CME. Sometimes at the time of recording the data for a particular day the settlement price has not yet been transmitted by the exchange and is zero. Usually there is not a problem but sometimes there can be. This is all going to get worked out in the next couple of weeks. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-23 09:07:21
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