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Direct MessagesDate/Time: Sat, 27 Apr 2024 01:32:24 +0000
Custom Study
View Count: 600
| [2019-07-22 18:25:40] |
| Jeffrey S - Posts: 42 |
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I'm downloading a custom study to the data file, and its confirming the download, but its not appearing on the custom studies.
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| [2019-07-22 21:53:31] |
| John - SC Support - Posts: 31159 |
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The most common reason for this is that the DLL is either 32 or 64 bit and you are running the opposing version of Sierra Chart (for example, the DLL was compiled as a 32 bit program, but you are running the 64 bit version of Sierra Chart, or vice versa). Check with the developer of the study to determine how it was compiled and then run the appropriate version of Sierra Chart. If you still continue to have issues, or want more information, refer to the following documentation: Resolving Custom Study File and Access Issues For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-22 23:23:55] |
| Jeffrey S - Posts: 42 |
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the developer tried it and it worked. How can i tell if I'm running the 64 or 32 bit version?
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| [2019-07-23 07:21:26] |
| Ackin - Posts: 1865 |
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If you need Info about version sw Menu >> Help >> About |
| [2019-07-23 17:13:49] |
| John - SC Support - Posts: 31159 |
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As Ackin states, from within Sierra Chart, select Help >> About from the menus and it will tell you if you are running the 32 or 64 bit version. The following documentation will give you the information on how to run the other version: Software Download: Difference Between 32 and 64-bit Versions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-07-23 17:22:50] |
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For more information, refer to: How to Use an Advanced Custom Study or a Study Collection: Custom Study Not Listed or Not Displaying on Chart The Window >>Message Log will also provide further information about the loading of the custom studies DLL. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-23 17:23:19
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