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Support Board

Date/Time: Mon, 26 Aug 2019 10:03:54 +0000

Custom Study

Support Request:
[2019-07-22 18:25:40]
Jeffrey S - Posts: 34
I'm downloading a custom study to the data file, and its confirming the download, but its not appearing on the custom studies.
[2019-07-22 21:53:31]
John - SC Support - Posts: 1195
The most common reason for this is that the DLL is either 32 or 64 bit and you are running the opposing version of Sierra Chart (for example, the DLL was compiled as a 32 bit program, but you are running the 64 bit version of Sierra Chart, or vice versa). Check with the developer of the study to determine how it was compiled and then run the appropriate version of Sierra Chart.

If you still continue to have issues, or want more information, refer to the following documentation:
[2019-07-22 23:23:55]
Jeffrey S - Posts: 34
the developer tried it and it worked. How can i tell if I'm running the 64 or 32 bit version?
[2019-07-23 07:21:26]
Ackin - Posts: 284
If you need Info about version sw

Menu >> Help >> About
[2019-07-23 17:13:49]
John - SC Support - Posts: 1195
As Ackin states, from within Sierra Chart, select Help >> About from the menus and it will tell you if you are running the 32 or 64 bit version.

The following documentation will give you the information on how to run the other version:
[2019-07-23 17:22:50]
Sierra Chart Engineering - Posts: 75464
For more information, refer to:

The Window >>Message Log will also provide further information about the loading of the custom studies DLL.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-23 17:23:19

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