Support Board
Date/Time: Sat, 01 Feb 2025 14:41:14 +0000
Transact not Live
View Count: 863
| [2019-07-22 13:26:34] |
| fobglobal - Posts: 51 |
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Hi: I have just updated from v1941 to v1953, I noticed that when I login the confirmation window of Live trading does not appears anymore and the trade service log is blank no info. I checked the data/trade service settings window and It Shows that connection Type is Simulated Live, Why is That? InfinityAT Platform is Live and Sierra Chart is Simulated Live. Please Let me know. Thanks |
| [2019-07-22 14:47:07] |
| User657944 - Posts: 173 |
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Yes same issue with me see User657944 - Posts: 132 (Public) posted today More over I use vol/sec on a 1 sec chart for both NQ and dax and the numbers are 1/10 of what they should be as std normal values so somethiung is wrong in the websocket with transact, unfortunately it is not possibile to get a 1 sec chart before today the platform do not let me get data before today and so I can't show the difference but since more than 1 year I look every day the 1 sec chart on NQ and the actuaal number are very small 1/10 of last week. |
| [2019-07-22 16:30:36] |
| User90125 - Posts: 715 |
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Rollback to v1941, and your trading should be fine with the legacy TA bridge connection (Transact Trading). The websocket connection (Transact WS) is still not quite ready for stable trading (or charting, for that matter). |
| [2019-07-22 17:20:38] |
| User657944 - Posts: 173 |
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to User212764 [Direct Messages] - Posts: 127 thx for the suggestion I did not check the live trading yet but the vol/sec chart is now showing the correct numbers that is the main point for me since my algo is mainly based on volumes indicators. |
| [2019-07-23 02:57:45] |
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I checked the data/trade service settings window and It Shows that connection Type is Simulated Live, Why is That? This is resolved in version 1956 which we are releasing in a few minutes.InfinityAT Platform is Live and Sierra Chart is Simulated Live. unfortunately it is not possibile to get a 1 sec chart before today the platform do not let me get data before today and so I can't show the difference There should be no trouble with historical data when using the Transact websocket connection since the historical data still goes through our own systems. If there is an issue we need you to follow the instructions below:Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog If you have any problems using the new Transact websocket connection, then go back to version 1941 for the time being: Software Download: Software Rollback Procedure From our side everything is functioning properly with the websocket connection with version 1953. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-23 02:58:46
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