Support Board
Date/Time: Sat, 01 Feb 2025 17:42:40 +0000
Post From: Transact not Live
| [2019-07-23 02:57:45] |
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I checked the data/trade service settings window and It Shows that connection Type is Simulated Live, Why is That? This is resolved in version 1956 which we are releasing in a few minutes.InfinityAT Platform is Live and Sierra Chart is Simulated Live. unfortunately it is not possibile to get a 1 sec chart before today the platform do not let me get data before today and so I can't show the difference There should be no trouble with historical data when using the Transact websocket connection since the historical data still goes through our own systems. If there is an issue we need you to follow the instructions below:Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog If you have any problems using the new Transact websocket connection, then go back to version 1941 for the time being: Software Download: Software Rollback Procedure From our side everything is functioning properly with the websocket connection with version 1953. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-23 02:58:46
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