Support Board
Date/Time: Sat, 01 Feb 2025 06:45:53 +0000
Chartbook with 8 charts only open with 1 chart
View Count: 1081
| [2019-07-02 06:29:45] |
| Dom7364 - Posts: 257 |
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Accidentally updated to pre-release 1945. When opening SC, work book did not load and when I tried to open it, SC crashed serveral times. Installed current version i.e 1941, and only 1 chart within a chartbook of 6 charts open now, which means 5 charts within the chartbook have just gone.. Any idea why/what to do please? Thanks Date Time Of Last Edit: 2019-07-02 06:37:39
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| [2019-07-02 10:59:48] |
| TedMar - Posts: 190 |
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I have same Problem with v1945, 1 selected chart window display chart only , in chartbook with multiple charts
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| [2019-07-02 11:25:10] |
| User907968 - Posts: 825 |
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Did you try loading a backup of the chartbook after you rolled the software back? Chartbooks (Workspaces): Accessing a Backup Chartbook File |
| [2019-07-02 11:32:26] |
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Dom7364, You know really with your attitude towards us we really should ban you from this support board. work book did not load and when I tried to open it, SC crashed serveral times. We will look into this. For now we are releasing version 1944. 1945 has support for OpenGL and the issue must be related to that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-02 11:36:10
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| [2019-07-02 11:35:36] |
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I have same Problem with v1945, 1 selected chart window display chart only , in chartbook with multiple charts What problem did you have? Do not rely on what someone else said. If there is any stability issue, attach the Chartbook following these instructions:https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-07-02 11:35:49
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| [2019-07-02 11:59:51] |
| Dom7364 - Posts: 257 |
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With my attitude? I pay to access a service and piece of software where clients are the beta testers. It is therefore normal that a. Clients ask for support and b. SC support answers their question. This may annoy you but if you do not want to reply to issues then do something else. When someone relies on something to trade and it stops working for no reason other than having ran an update, then you may understand why one might bet annoyed and impatient. Yes some people do trade and rely on what they put together to work strangely. With your type of attitude you should be banned from working in support. Related to the issue, I updated to 1945, open a 7 sheet workbook, it crashed and did not open several times. I downgraded to current version and it now open and does not crash but only open 1 of the 7 sheet, and the 6 other one have disappeared. Date Time Of Last Edit: 2019-07-05 05:34:23
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