Support Board
Date/Time: Sat, 01 Feb 2025 04:04:54 +0000
Server side cutting connection
View Count: 623
| [2019-06-24 16:47:22] |
| User666994 - Posts: 6 |
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Can not get live data from NYMEX for CLEQ19. Please advise. Reading Internal Order ID file. | 2019-06-24 14:50:05.091 Reading Trade Orders file. | 2019-06-24 14:50:05.231 Reading Trade Positions file. | 2019-06-24 14:50:05.231 Reading Account Balance file. | 2019-06-24 14:50:05.231 UDPListener (1320). Port 22904 | Listening on UDP port 22904. | 2019-06-24 14:50:05.258 Software version: 1939 64-bit | 2019-06-24 14:50:05.258 Usage end date: 2019-09-13 | 2019-06-24 14:50:05.258 Enabled for: Advanced Features. | 2019-06-24 14:50:05.258 Enabled for: Advanced Features 2. | 2019-06-24 14:50:05.258 Enabled for: Sierra Chart Historical Data Service. | 2019-06-24 14:50:05.258 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-06-24 14:50:05.258 Current selected Data/Trading service: CQG WebAPI | 2019-06-24 14:50:05.258 Custom symbol settings values: enabled | 2019-06-24 14:50:05.258 Chart Update Interval: 500 | 2019-06-24 14:50:05.258 Intraday Data Storage Time Unit: 1 | 2019-06-24 14:50:05.258 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2019-06-24 14:50:05.258 2019-06-24 14:50:05 Local computer time | 2019-06-24 14:50:05.258 2019-06-24 13:50:05 Local computer time in UTC | 2019-06-24 14:50:05.258 2019-06-24 14:50:05 Local computer time in SC Time Zone | 2019-06-24 14:50:05.258 2019-06-24 13:50:04 Server time in UTC | 2019-06-24 14:50:05.258 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-06-24 14:50:05.258 Program path: C:\SierraChart\ | 2019-06-24 14:50:05.258 Data Files path: C:\SierraChart\Data\ | 2019-06-24 14:50:05.258 OS Version Number: 10.0 | 2019-06-24 14:50:05.259 Locale Setting: C | 2019-06-24 14:50:05.259 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-06-24 14:50:05.259 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-06-24 14:50:05.275 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-06-24 14:50:05.275 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-06-24 14:50:05.276 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:50:05.300 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-06-24 14:50:05.339 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-06-24 14:50:05.339 Symbol settings MD5 received. Request ID: 1. | 2019-06-24 14:50:05.503 Requested symbol settings for service code cqg. Request ID: 2. | 2019-06-24 14:50:05.503 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2019-06-24 14:50:05.503 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 46.4.97.203. | 2019-06-24 14:50:05.503 Received 5 login tokens. | 2019-06-24 14:50:05.535 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:50:05.749 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:50:05.784 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-06-24 14:50:05.790 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-06-24 14:50:05.791 Symbol settings received. Request ID: 2. | 2019-06-24 14:50:05.799 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-06-24 14:50:05.828 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-06-24 14:50:05.828 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:50:06.111 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2019-06-24 14:50:06.151 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. | 2019-06-24 14:50:06.151 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-06-24 14:50:07.267 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-06-24 14:50:07.268 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:50:07.734 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-06-24 14:50:07.773 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-06-24 14:50:07.773 CQG WebAPI | Connecting to server api.cqg.com | 2019-06-24 14:50:10.486 CQG WebSocket | Connecting to WebSocket server. | 2019-06-24 14:50:10.486 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-06-24 14:50:10.685 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2019-06-24 14:50:10.685 CQG WebSocket | Opening WebSocket. | 2019-06-24 14:50:10.710 CQG WebSocket | Sending WebSocket handshake. | 2019-06-24 14:50:10.710 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-06-24 14:50:10.812 CQG WebSocket | Server header | Connection: upgrade | 2019-06-24 14:50:10.812 CQG WebSocket | Server header | Sec-WebSocket-Accept: 53g26otTmWV3IpgtYNchQtv6u70= | 2019-06-24 14:50:10.812 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-06-24 14:50:10.812 CQG WebSocket | Server header | Upgrade: websocket | 2019-06-24 14:50:10.812 CQG WebSocket | Server header | | 2019-06-24 14:50:10.812 CQG WebSocket | Web socket state is now open. | 2019-06-24 14:50:10.812 CQG WebAPI | WebSocket connected. | 2019-06-24 14:50:10.812 CQG WebAPI | Sending market data logon message. | 2019-06-24 14:50:10.812 CQG WebAPI | Base Time: 2019-06-15T06:24:35. 2019-06-15 06:24:35 | 2019-06-24 14:50:11.512 CQG WebAPI | Logon successful. Session Token = L9BRSKxlL293xm1FQgkVhfAGgpocN5Kh8EOkhANq49cZnhC2xHOahTh8w8vsT6Dzn0c0WGYt7Dp | 2019-06-24 14:50:11.512 CQG WebAPI | Connected to data and trading server. | 2019-06-24 14:50:11.512 CQG WebAPI | Sending Trade Accounts request message. | 2019-06-24 14:50:11.514 CQG WebAPI | Brokerage name: RJO. Account Name: ANNE BAINES | 2019-06-24 14:50:11.532 CQG WebAPI | Sending collateral subscribe request. | 2019-06-24 14:50:11.532 CQG WebAPI | Sending positions subscribe request. RequestID: 522605 | 2019-06-24 14:50:16.502 CQG WebAPI | Sending orders subscribe request. RequestID=522606 | 2019-06-24 14:50:16.502 CLEQ19 1 Min #1 | Reloading chart. | 2019-06-24 14:51:21.474 F.US.CLEQ19 [CBV] 1000 Volume #2 | Reloading chart. | 2019-06-24 14:51:21.491 F.US.CLEQ19 [CBV] 15 Min #3 | Reloading chart. | 2019-06-24 14:51:21.758 CQG WebAPI | Starting real-time market data updates for: CLEQ19. ID: 1 | 2019-06-24 14:51:22.069 CQG WebAPI | Sending symbol resolution request for CLEQ19. ID: 522607 | 2019-06-24 14:51:22.069 CQG WebAPI | Requesting security definition data for: CLEQ19. ID: 1 | 2019-06-24 14:51:22.069 CLEQ19 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLEQ19.scid | 2019-06-24 14:51:22.085 CQG WebAPI | Received symbol resolution report for symbol F.US.CLEQ19. Search Symbol: CLEQ19. Request ID: 522607. Contract ID: 1. | 2019-06-24 14:51:22.107 Symbol Error - CLEQ19 is unknown, unavailable, or improperly formatted. Exact match not found for symbol CLEQ19 | 2019-06-24 14:51:22.107 CQG WebAPI | Using primary service for historical data for CLEQ19 | 2019-06-24 14:51:22.181 Intraday data recording state for symbol CLEQ19 is set to download 'Pending'. | 2019-06-24 14:51:22.181 HD Request # 2 | Downloading Intraday chart data for CLEQ19 to the file CLEQ19.scid. Service: cqg | 2019-06-24 14:51:22.181 HD Request # 2 | Download start date-time: 2018-12-20 13:51:22.000 | 2019-06-24 14:51:22.182 HD Request # 2 | Error downloading historical Intraday data for CLEQ19. The symbol is unknown to the server. | 2019-06-24 14:51:22.182 HD Request # 2 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for CLEQ19 | 2019-06-24 14:51:22.182 HD Request # 2 | Completion time: 0s | 2019-06-24 14:51:22.183 HD Request # 2 | Intraday data download complete for CLEQ19. Unique request ID: 1 | 2019-06-24 14:51:22.183 Removed historical data download ID 1 | 2019-06-24 14:51:22.183 Real-time Intraday chart data file updates started for CLEQ19 | 2019-06-24 14:51:22.183 Opened cached Intraday file: C:\SierraChart\Data\CLEQ19.scid | 2019-06-24 14:51:22.183 Intraday chart data file opened for CLEQ19 | 2019-06-24 14:51:22.183 CQG WebAPI | Starting real-time market data updates for: F.US.CLEQ19. ID: 2 Service code: cqg | 2019-06-24 14:51:22.187 CQG WebAPI | Sending symbol resolution request for F.US.CLEQ19. ID: 522608 | 2019-06-24 14:51:22.188 CQG WebAPI | Requesting security definition data for: F.US.CLEQ19. ID: 2 | 2019-06-24 14:51:22.188 Intraday data recording state for symbol F.US.CLEQ19 is set to download 'Pending'. | 2019-06-24 14:51:22.188 Delaying start of download for F.US.CLEQ19 | 2019-06-24 14:51:22.188 CQG WebAPI | Received symbol resolution report for symbol F.US.CLEQ19. Search Symbol: F.US.CLEQ19. Request ID: 522608. Contract ID: 1. | 2019-06-24 14:51:22.208 CQG WebAPI | Requesting market data for F.US.CLEQ19 | 2019-06-24 14:51:22.208 CQG WebAPI | Market data subscription for F.US.CLEQ19 was unsuccessful. Text: Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2019-06-24 14:51:22.228 Symbol Error - F.US.CLEQ19 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2019-06-24 14:51:22.228 + Chart Data Loading Thread Stopwatch: 0.9261515 seconds. | 2019-06-24 14:51:22.652 + Chart Data Loading Thread Stopwatch: 0.7805012 seconds. | 2019-06-24 14:51:22.814 HD Request # 3 | Downloading Intraday chart data for F.US.CLEQ19 to the file F.US.CLEQ19.scid. Service: cqg | 2019-06-24 14:51:23.000 HD Request # 3 | Download start date-time: 2019-06-24 14:13:22.000 | 2019-06-24 14:51:23.001 HD Request # 3 | Using server: ds4.sierracharts.com port 10150 | 2019-06-24 14:51:23.001 Socket (2) | Creating socket. | 2019-06-24 14:51:23.002 Socket (2) | Connecting to IP: 192.81.56.146. | 2019-06-24 14:51:23.002 HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-06-24 14:51:23.219 HD Request # 3 | Sending historical data logon request message. | 2019-06-24 14:51:23.219 HD Request # 3 | Requesting Intraday data. Start date-time: 2019-06-24 14:13:22. Record interval: 1. Symbol: F.US.CLEQ19 | 2019-06-24 14:51:23.871 HD Request # 3 | Decompressing data. | 2019-06-24 14:51:23.972 HD Request # 3 | Receiving Intraday data for F.US.CLEQ19 starting at 2019-06-24 14:13:22 | 2019-06-24 14:51:24.185 HD Request # 3 | Timestamp of first Intraday data file record written: 2019-06-24 14:13:22 | 2019-06-24 14:51:24.186 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:51:24.186 Historical data download thread signaled to stop. | 2019-06-24 14:51:24.186 HD Request # 3 | Received 2045 records from 2019-06-24 14:13:22.000 to 2019-06-24 14:51:22.000 (38.0 minutes) and wrote 2045 records for F.US.CLEQ19 | 2019-06-24 14:51:24.187 HD Request # 3 | Completion time: 0s | 2019-06-24 14:51:24.192 HD Request # 3 | Intraday data download complete for F.US.CLEQ19. Unique request ID: 2 | 2019-06-24 14:51:24.192 Removed historical data download ID 2 | 2019-06-24 14:51:24.192 Real-time Intraday chart data file updates started for F.US.CLEQ19 | 2019-06-24 14:51:24.192 Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEQ19.scid | 2019-06-24 14:51:24.192 Intraday chart data file opened for F.US.CLEQ19 | 2019-06-24 14:51:24.192 Socket (2) | Socket gracefully closed by remote side. | 2019-06-24 14:51:24.287 Socket (2) | Closed. | 2019-06-24 14:51:24.288 Loading DLL C:\SierraChart\Data\UserContributedStudies_64.dll | 2019-06-24 14:51:37.050 F.US.CLEQ19 [CBV] #1 | Reloading chart. | 2019-06-24 14:51:37.286 + Chart Data Loading Thread Stopwatch: 0.0288863 seconds. | 2019-06-24 14:51:37.438 F.US.CLEQ19 [CBV] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-06-24 14:51:37.440 Requesting market depth updates for: F.US.CLEQ19 if supported. | 2019-06-24 14:51:41.512 CQG WebAPI | Requesting market data including full depth for F.US.CLEQ19 | 2019-06-24 14:51:41.512 CQG WebAPI | Market data subscription for F.US.CLEQ19 was unsuccessful. Text: Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2019-06-24 14:51:41.540 Symbol Error - F.US.CLEQ19 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2019-06-24 14:51:41.540 F.US.CLEQ19 [CBV] #4 | Reloading chart. | 2019-06-24 14:52:40.102 + Chart Data Loading Thread Stopwatch: 0.0211617 seconds. | 2019-06-24 14:52:40.247 F.US.CLEQ19 [CBV] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-06-24 14:52:40.449 CLEQ19 [CBV] 1000 Volume #2 | Reloading chart. | 2019-06-24 14:53:15.070 CLEQ19 [CBV] 1000 Volume #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-06-24 14:53:15.070 CLEQ19 [CBV] 1000 Volume #2 | There are no continuous futures contract symbols. Loading data normally. | 2019-06-24 14:53:15.070 CLEQ19 [CBV] 15 Min #3 | Reloading chart. | 2019-06-24 14:53:15.074 CLEQ19 [CBV] 15 Min #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-06-24 14:53:15.074 CLEQ19 [CBV] 15 Min #3 | There are no continuous futures contract symbols. Loading data normally. | 2019-06-24 14:53:15.074 CLEQ19 [CBV-D] 1000 Volume #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLEQ19.scid | 2019-06-24 14:53:15.080 CLEQ19 [CBV-D] 15 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLEQ19.scid | 2019-06-24 14:53:15.088 CLEQ19 [CBV] #4 | Reloading chart. | 2019-06-24 14:53:15.091 CLEQ19 [CBV] #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-06-24 14:53:15.091 CLEQ19 [CBV] #4 | There are no continuous futures contract symbols. Loading data normally. | 2019-06-24 14:53:15.091 CLEQ19 [CBV-D] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-06-24 14:53:15.101 Requesting market depth updates for: CLEQ19 if supported. | 2019-06-24 14:53:16.503 Symbol Error - CLEQ19 is unknown, unavailable, or improperly formatted. Symbol is invalid during SubscribeToSymbolDOM | 2019-06-24 14:53:16.503 CQG WebAPI | Starting real-time market data updates for: F.,US.CLEQ19. ID: 3 | 2019-06-24 14:53:33.947 CQG WebAPI | Sending symbol resolution request for F.,US.CLEQ19. ID: 522609 | 2019-06-24 14:53:33.947 CQG WebAPI | Requesting security definition data for: F.,US.CLEQ19. ID: 3 | 2019-06-24 14:53:33.948 CQG WebAPI | Received message: Requested symbol was not found. | 2019-06-24 14:53:34.045 Symbol Error - F.,US.CLEQ19 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2019-06-24 14:53:34.045 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2019-06-24 14:53:43.178 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 46.4.97.203. | 2019-06-24 14:53:43.178 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:53:43.845 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2019-06-24 14:53:43.887 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2019-06-24 14:53:43.888 F.US.CLEQ19 [CBV-D] #4 | Reloading chart. | 2019-06-24 14:54:16.444 + Chart Data Loading Thread Stopwatch: 0.0260214 seconds. | 2019-06-24 14:54:16.601 F.US.CLEQ19 [CBV] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-06-24 14:54:16.610 Unsubscribed from market depth data for CLEQ19 | 2019-06-24 14:54:16.662 F.US.CLEQ19 [CBV] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-06-24 14:54:30.694 F.US.CLEQ19 [CBV] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-06-24 14:54:33.941 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2019-06-24 15:00:37.466 The message log has been sent to support. | 2019-06-24 15:00:37.466 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 46.4.97.203. | 2019-06-24 15:00:37.466 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2019-06-24 15:00:37.808 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2019-06-24 15:00:38.059 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2019-06-24 15:00:38.098 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2019-06-24 15:00:38.098 |
| [2019-06-24 17:09:14] |
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We want you to restart Sierra Chart and enable the Force Login option at the login window. Since you are using CQG you must use the symbol F.US.CLEQ19. Not CLEQ19. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-24 17:09:53
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