Support Board
Date/Time: Sat, 01 Feb 2025 06:58:07 +0000
Post From: Server side cutting connection
| [2019-06-24 16:47:22] |
| User666994 - Posts: 6 |
|
Can not get live data from NYMEX for CLEQ19. Please advise. Reading Internal Order ID file. | 2019-06-24 14:50:05.091 Reading Trade Orders file. | 2019-06-24 14:50:05.231 Reading Trade Positions file. | 2019-06-24 14:50:05.231 Reading Account Balance file. | 2019-06-24 14:50:05.231 UDPListener (1320). Port 22904 | Listening on UDP port 22904. | 2019-06-24 14:50:05.258 Software version: 1939 64-bit | 2019-06-24 14:50:05.258 Usage end date: 2019-09-13 | 2019-06-24 14:50:05.258 Enabled for: Advanced Features. | 2019-06-24 14:50:05.258 Enabled for: Advanced Features 2. | 2019-06-24 14:50:05.258 Enabled for: Sierra Chart Historical Data Service. | 2019-06-24 14:50:05.258 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-06-24 14:50:05.258 Current selected Data/Trading service: CQG WebAPI | 2019-06-24 14:50:05.258 Custom symbol settings values: enabled | 2019-06-24 14:50:05.258 Chart Update Interval: 500 | 2019-06-24 14:50:05.258 Intraday Data Storage Time Unit: 1 | 2019-06-24 14:50:05.258 Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2019-06-24 14:50:05.258 2019-06-24 14:50:05 Local computer time | 2019-06-24 14:50:05.258 2019-06-24 13:50:05 Local computer time in UTC | 2019-06-24 14:50:05.258 2019-06-24 14:50:05 Local computer time in SC Time Zone | 2019-06-24 14:50:05.258 2019-06-24 13:50:04 Server time in UTC | 2019-06-24 14:50:05.258 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-06-24 14:50:05.258 Program path: C:\SierraChart\ | 2019-06-24 14:50:05.258 Data Files path: C:\SierraChart\Data\ | 2019-06-24 14:50:05.258 OS Version Number: 10.0 | 2019-06-24 14:50:05.259 Locale Setting: C | 2019-06-24 14:50:05.259 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-06-24 14:50:05.259 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-06-24 14:50:05.275 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-06-24 14:50:05.275 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-06-24 14:50:05.276 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:50:05.300 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-06-24 14:50:05.339 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-06-24 14:50:05.339 Symbol settings MD5 received. Request ID: 1. | 2019-06-24 14:50:05.503 Requested symbol settings for service code cqg. Request ID: 2. | 2019-06-24 14:50:05.503 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2019-06-24 14:50:05.503 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 46.4.97.203. | 2019-06-24 14:50:05.503 Received 5 login tokens. | 2019-06-24 14:50:05.535 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:50:05.749 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:50:05.784 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-06-24 14:50:05.790 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-06-24 14:50:05.791 Symbol settings received. Request ID: 2. | 2019-06-24 14:50:05.799 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-06-24 14:50:05.828 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-06-24 14:50:05.828 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:50:06.111 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2019-06-24 14:50:06.151 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. | 2019-06-24 14:50:06.151 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-06-24 14:50:07.267 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-06-24 14:50:07.268 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:50:07.734 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-06-24 14:50:07.773 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-06-24 14:50:07.773 CQG WebAPI | Connecting to server api.cqg.com | 2019-06-24 14:50:10.486 CQG WebSocket | Connecting to WebSocket server. | 2019-06-24 14:50:10.486 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2019-06-24 14:50:10.685 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2019-06-24 14:50:10.685 CQG WebSocket | Opening WebSocket. | 2019-06-24 14:50:10.710 CQG WebSocket | Sending WebSocket handshake. | 2019-06-24 14:50:10.710 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-06-24 14:50:10.812 CQG WebSocket | Server header | Connection: upgrade | 2019-06-24 14:50:10.812 CQG WebSocket | Server header | Sec-WebSocket-Accept: 53g26otTmWV3IpgtYNchQtv6u70= | 2019-06-24 14:50:10.812 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2019-06-24 14:50:10.812 CQG WebSocket | Server header | Upgrade: websocket | 2019-06-24 14:50:10.812 CQG WebSocket | Server header | | 2019-06-24 14:50:10.812 CQG WebSocket | Web socket state is now open. | 2019-06-24 14:50:10.812 CQG WebAPI | WebSocket connected. | 2019-06-24 14:50:10.812 CQG WebAPI | Sending market data logon message. | 2019-06-24 14:50:10.812 CQG WebAPI | Base Time: 2019-06-15T06:24:35. 2019-06-15 06:24:35 | 2019-06-24 14:50:11.512 CQG WebAPI | Logon successful. Session Token = L9BRSKxlL293xm1FQgkVhfAGgpocN5Kh8EOkhANq49cZnhC2xHOahTh8w8vsT6Dzn0c0WGYt7Dp | 2019-06-24 14:50:11.512 CQG WebAPI | Connected to data and trading server. | 2019-06-24 14:50:11.512 CQG WebAPI | Sending Trade Accounts request message. | 2019-06-24 14:50:11.514 CQG WebAPI | Brokerage name: RJO. Account Name: ANNE BAINES | 2019-06-24 14:50:11.532 CQG WebAPI | Sending collateral subscribe request. | 2019-06-24 14:50:11.532 CQG WebAPI | Sending positions subscribe request. RequestID: 522605 | 2019-06-24 14:50:16.502 CQG WebAPI | Sending orders subscribe request. RequestID=522606 | 2019-06-24 14:50:16.502 CLEQ19 1 Min #1 | Reloading chart. | 2019-06-24 14:51:21.474 F.US.CLEQ19 [CBV] 1000 Volume #2 | Reloading chart. | 2019-06-24 14:51:21.491 F.US.CLEQ19 [CBV] 15 Min #3 | Reloading chart. | 2019-06-24 14:51:21.758 CQG WebAPI | Starting real-time market data updates for: CLEQ19. ID: 1 | 2019-06-24 14:51:22.069 CQG WebAPI | Sending symbol resolution request for CLEQ19. ID: 522607 | 2019-06-24 14:51:22.069 CQG WebAPI | Requesting security definition data for: CLEQ19. ID: 1 | 2019-06-24 14:51:22.069 CLEQ19 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLEQ19.scid | 2019-06-24 14:51:22.085 CQG WebAPI | Received symbol resolution report for symbol F.US.CLEQ19. Search Symbol: CLEQ19. Request ID: 522607. Contract ID: 1. | 2019-06-24 14:51:22.107 Symbol Error - CLEQ19 is unknown, unavailable, or improperly formatted. Exact match not found for symbol CLEQ19 | 2019-06-24 14:51:22.107 CQG WebAPI | Using primary service for historical data for CLEQ19 | 2019-06-24 14:51:22.181 Intraday data recording state for symbol CLEQ19 is set to download 'Pending'. | 2019-06-24 14:51:22.181 HD Request # 2 | Downloading Intraday chart data for CLEQ19 to the file CLEQ19.scid. Service: cqg | 2019-06-24 14:51:22.181 HD Request # 2 | Download start date-time: 2018-12-20 13:51:22.000 | 2019-06-24 14:51:22.182 HD Request # 2 | Error downloading historical Intraday data for CLEQ19. The symbol is unknown to the server. | 2019-06-24 14:51:22.182 HD Request # 2 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for CLEQ19 | 2019-06-24 14:51:22.182 HD Request # 2 | Completion time: 0s | 2019-06-24 14:51:22.183 HD Request # 2 | Intraday data download complete for CLEQ19. Unique request ID: 1 | 2019-06-24 14:51:22.183 Removed historical data download ID 1 | 2019-06-24 14:51:22.183 Real-time Intraday chart data file updates started for CLEQ19 | 2019-06-24 14:51:22.183 Opened cached Intraday file: C:\SierraChart\Data\CLEQ19.scid | 2019-06-24 14:51:22.183 Intraday chart data file opened for CLEQ19 | 2019-06-24 14:51:22.183 CQG WebAPI | Starting real-time market data updates for: F.US.CLEQ19. ID: 2 Service code: cqg | 2019-06-24 14:51:22.187 CQG WebAPI | Sending symbol resolution request for F.US.CLEQ19. ID: 522608 | 2019-06-24 14:51:22.188 CQG WebAPI | Requesting security definition data for: F.US.CLEQ19. ID: 2 | 2019-06-24 14:51:22.188 Intraday data recording state for symbol F.US.CLEQ19 is set to download 'Pending'. | 2019-06-24 14:51:22.188 Delaying start of download for F.US.CLEQ19 | 2019-06-24 14:51:22.188 CQG WebAPI | Received symbol resolution report for symbol F.US.CLEQ19. Search Symbol: F.US.CLEQ19. Request ID: 522608. Contract ID: 1. | 2019-06-24 14:51:22.208 CQG WebAPI | Requesting market data for F.US.CLEQ19 | 2019-06-24 14:51:22.208 CQG WebAPI | Market data subscription for F.US.CLEQ19 was unsuccessful. Text: Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2019-06-24 14:51:22.228 Symbol Error - F.US.CLEQ19 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2019-06-24 14:51:22.228 + Chart Data Loading Thread Stopwatch: 0.9261515 seconds. | 2019-06-24 14:51:22.652 + Chart Data Loading Thread Stopwatch: 0.7805012 seconds. | 2019-06-24 14:51:22.814 HD Request # 3 | Downloading Intraday chart data for F.US.CLEQ19 to the file F.US.CLEQ19.scid. Service: cqg | 2019-06-24 14:51:23.000 HD Request # 3 | Download start date-time: 2019-06-24 14:13:22.000 | 2019-06-24 14:51:23.001 HD Request # 3 | Using server: ds4.sierracharts.com port 10150 | 2019-06-24 14:51:23.001 Socket (2) | Creating socket. | 2019-06-24 14:51:23.002 Socket (2) | Connecting to IP: 192.81.56.146. | 2019-06-24 14:51:23.002 HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-06-24 14:51:23.219 HD Request # 3 | Sending historical data logon request message. | 2019-06-24 14:51:23.219 HD Request # 3 | Requesting Intraday data. Start date-time: 2019-06-24 14:13:22. Record interval: 1. Symbol: F.US.CLEQ19 | 2019-06-24 14:51:23.871 HD Request # 3 | Decompressing data. | 2019-06-24 14:51:23.972 HD Request # 3 | Receiving Intraday data for F.US.CLEQ19 starting at 2019-06-24 14:13:22 | 2019-06-24 14:51:24.185 HD Request # 3 | Timestamp of first Intraday data file record written: 2019-06-24 14:13:22 | 2019-06-24 14:51:24.186 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:51:24.186 Historical data download thread signaled to stop. | 2019-06-24 14:51:24.186 HD Request # 3 | Received 2045 records from 2019-06-24 14:13:22.000 to 2019-06-24 14:51:22.000 (38.0 minutes) and wrote 2045 records for F.US.CLEQ19 | 2019-06-24 14:51:24.187 HD Request # 3 | Completion time: 0s | 2019-06-24 14:51:24.192 HD Request # 3 | Intraday data download complete for F.US.CLEQ19. Unique request ID: 2 | 2019-06-24 14:51:24.192 Removed historical data download ID 2 | 2019-06-24 14:51:24.192 Real-time Intraday chart data file updates started for F.US.CLEQ19 | 2019-06-24 14:51:24.192 Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEQ19.scid | 2019-06-24 14:51:24.192 Intraday chart data file opened for F.US.CLEQ19 | 2019-06-24 14:51:24.192 Socket (2) | Socket gracefully closed by remote side. | 2019-06-24 14:51:24.287 Socket (2) | Closed. | 2019-06-24 14:51:24.288 Loading DLL C:\SierraChart\Data\UserContributedStudies_64.dll | 2019-06-24 14:51:37.050 F.US.CLEQ19 [CBV] #1 | Reloading chart. | 2019-06-24 14:51:37.286 + Chart Data Loading Thread Stopwatch: 0.0288863 seconds. | 2019-06-24 14:51:37.438 F.US.CLEQ19 [CBV] #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-06-24 14:51:37.440 Requesting market depth updates for: F.US.CLEQ19 if supported. | 2019-06-24 14:51:41.512 CQG WebAPI | Requesting market data including full depth for F.US.CLEQ19 | 2019-06-24 14:51:41.512 CQG WebAPI | Market data subscription for F.US.CLEQ19 was unsuccessful. Text: Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2019-06-24 14:51:41.540 Symbol Error - F.US.CLEQ19 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.CLE (corresponding to ID = 1) are not allowed. | 2019-06-24 14:51:41.540 F.US.CLEQ19 [CBV] #4 | Reloading chart. | 2019-06-24 14:52:40.102 + Chart Data Loading Thread Stopwatch: 0.0211617 seconds. | 2019-06-24 14:52:40.247 F.US.CLEQ19 [CBV] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-06-24 14:52:40.449 CLEQ19 [CBV] 1000 Volume #2 | Reloading chart. | 2019-06-24 14:53:15.070 CLEQ19 [CBV] 1000 Volume #2 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-06-24 14:53:15.070 CLEQ19 [CBV] 1000 Volume #2 | There are no continuous futures contract symbols. Loading data normally. | 2019-06-24 14:53:15.070 CLEQ19 [CBV] 15 Min #3 | Reloading chart. | 2019-06-24 14:53:15.074 CLEQ19 [CBV] 15 Min #3 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-06-24 14:53:15.074 CLEQ19 [CBV] 15 Min #3 | There are no continuous futures contract symbols. Loading data normally. | 2019-06-24 14:53:15.074 CLEQ19 [CBV-D] 1000 Volume #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLEQ19.scid | 2019-06-24 14:53:15.080 CLEQ19 [CBV-D] 15 Min #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\CLEQ19.scid | 2019-06-24 14:53:15.088 CLEQ19 [CBV] #4 | Reloading chart. | 2019-06-24 14:53:15.091 CLEQ19 [CBV] #4 | Symbol Settings not found for symbol. Unable to build continuous futures contract chart. | 2019-06-24 14:53:15.091 CLEQ19 [CBV] #4 | There are no continuous futures contract symbols. Loading data normally. | 2019-06-24 14:53:15.091 CLEQ19 [CBV-D] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-06-24 14:53:15.101 Requesting market depth updates for: CLEQ19 if supported. | 2019-06-24 14:53:16.503 Symbol Error - CLEQ19 is unknown, unavailable, or improperly formatted. Symbol is invalid during SubscribeToSymbolDOM | 2019-06-24 14:53:16.503 CQG WebAPI | Starting real-time market data updates for: F.,US.CLEQ19. ID: 3 | 2019-06-24 14:53:33.947 CQG WebAPI | Sending symbol resolution request for F.,US.CLEQ19. ID: 522609 | 2019-06-24 14:53:33.947 CQG WebAPI | Requesting security definition data for: F.,US.CLEQ19. ID: 3 | 2019-06-24 14:53:33.948 CQG WebAPI | Received message: Requested symbol was not found. | 2019-06-24 14:53:34.045 Symbol Error - F.,US.CLEQ19 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2019-06-24 14:53:34.045 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2019-06-24 14:53:43.178 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 46.4.97.203. | 2019-06-24 14:53:43.178 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2019-06-24 14:53:43.845 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2019-06-24 14:53:43.887 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2019-06-24 14:53:43.888 F.US.CLEQ19 [CBV-D] #4 | Reloading chart. | 2019-06-24 14:54:16.444 + Chart Data Loading Thread Stopwatch: 0.0260214 seconds. | 2019-06-24 14:54:16.601 F.US.CLEQ19 [CBV] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-06-24 14:54:16.610 Unsubscribed from market depth data for CLEQ19 | 2019-06-24 14:54:16.662 F.US.CLEQ19 [CBV] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-06-24 14:54:30.694 F.US.CLEQ19 [CBV] #4 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2019-06-24 14:54:33.941 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Creating socket. Using TLS 1.2. | 2019-06-24 15:00:37.466 The message log has been sent to support. | 2019-06-24 15:00:37.466 * HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Connecting to IP: 46.4.97.203. | 2019-06-24 15:00:37.466 Sending of the Message Log is completed. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2019-06-24 15:00:37.808 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Shutdown started. Waiting for graceful close. | 2019-06-24 15:00:38.059 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Socket gracefully closed by remote side. | 2019-06-24 15:00:38.098 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (2) | Closed. | 2019-06-24 15:00:38.098 |