Support Board
Date/Time: Fri, 31 Jan 2025 20:43:18 +0000
cannot connect the futures company in order to use lower CME FEE - Account Support Ticket
View Count: 914
| [2019-06-03 07:43:54] |
| User884604 - Posts: 1 |
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hi , i am the user of sc chart and also open a trading account in infinity future company(TranAct) . every month , i do the process in the Data trade service setting and connect to the tranAct . then i change it back to Sc chart All data . after that i can use the lower CME data charge . but this month , i do the same process . it said that the user name and password are invalid . BUT its not true . in fact the user name and the password are correct . now i cannot use the CME data . what should i do ? (I also check my trading account in infinity future is normal and is nothing worong . ) |
222.JPG| [2019-06-03 12:08:23] |
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You need to contact your broker or Transact support for help with this. This is their website: https://www.transactfutures.com/ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-06-03 12:08:32
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