Login Page - Create Account

Support Board


Date/Time: Mon, 26 Aug 2019 09:31:23 +0000



[Sticky] - Proposal to Discontinue 32-bit Version of Sierra Chart

Support Request:
[2019-05-22 16:15:43]
Sierra Chart Engineering - Posts: 75464
We are continuing to work on the low level changes to support microsecond time stamping as explained here:
https://www.sierrachart.com/SupportBoard.php?ThreadID=40203

When this happens, custom studies compiled before this version will have to be recompiled on that version or later.

Since all existing custom studies as of that version will no longer be compatible unless they are recompiled, we do not see a practical need to be offering the 32-bit version of Sierra Chart since the main reason is compatibility with 32-bit custom studies.

There will still be 32-bit versions available of Sierra Chart but as of the transition, the newer versions will be 64-bit only.

95% of our users are running a 64-bit Operating system.

Update:

Furthermore, the plan to discontinue the 32-bit version will also discontinue support for the "Use Excel" option in the Spreadsheet study. If you need to have a direct interface to Microsoft Excel, you will need to use a version of Sierra Chart prior to this. The built-in Sierra Chart spreadsheets will continue to be fully functional. Nothing will change in that regard.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-22 10:16:39
[2019-05-22 16:31:37]
binaryduke - Posts: 175
Will the '_64' naming convention continue for 64-bit custom studies?
[2019-05-22 17:05:09]
Sierra Chart Engineering - Posts: 75464
Yes definitely.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-05-22 21:44:57]
Marc P - Posts: 29
How do I download the 64 bit version? When I download the current version it is a 32 bit version.
[2019-05-22 23:12:35]
Sierra Chart Engineering - Posts: 75464
The 64-bit version is always installed . You will see a shortcut on your desktop for Sierra Chart that has "_64" in the text description below it. That will run the 64-bit version of Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-05-23 13:16:10]
Outlander - Posts: 91
The Transact version off Sierra AT chart is still using 32-bit?
[2019-05-23 13:36:17]
Sierra Chart Engineering - Posts: 75464
Yes but that is because we want to maintain compatibility with custom studies which are more predominantly 32-bit. And there is an option in Global Settings >> General Settings >> General 4 to use the 64-bit version for Transact users.

But once we complete the work related to microsecond time stamping the version that Transact would use, would also be 64-bit.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-05-23 13:36:40
[2019-05-28 02:51:13]
SantiagoTrader - Posts: 11
What about a 64-bit installer as well?

For example, on FreeBSD, Wine 64-bit cannot be installed at the same time as Wine 32-bit. And it seems that in order to install SC, wine 32-bit is required, which means I'd have to continue using wine 32-bit to run SC 32-bit unless I uninstall wine 32-bit and re-install wine 64-bit. I'm guessing that would require uninstalling wine 64-bit and re-installing wine 32-bit every time there's an SC update.
[2019-05-28 09:02:49]
Sierra Chart Engineering - Posts: 75464
Yes we will make the installer 64-bit. But for now the simple solution is just to use the zip installers. You will find a link to them here:
https://www.sierrachart.com/index.php?page=doc/SCZipInstallerList.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-05-28 09:03:36
[2019-05-29 10:12:24]
User255315 - Posts: 45
Will we have to make changes to our custom study codes, depending on the in-built studies we are using or specific re-implementations of variables, functions?
[2019-05-29 10:14:49]
Sierra Chart Engineering - Posts: 75464
No changes are necessary to the source code. If you did already build/ compile a 64-bit version you just need to compile and that is all.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-05-29 11:57:21]
IconBob - Posts: 31
I have a number of 32 bit custom applications I would have to migrate. I currently use 64 bit as much as possible Sierra but migration will be costly.
[2019-05-29 12:40:19]
Sierra Chart Engineering - Posts: 75464
You can still use an older version of Sierra Chart and if these 32-bit "custom applications" are separate programs why would there be a problem?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-05-29 13:07:26]
Sierra Chart Engineering - Posts: 75464
Definitely it is going to be much easier for nearly everyone for us to only support the 64-bit version. It is easier for us because there is only going to be one build of Sierra Chart in regards to architecture. It is going to be easier for custom study developers because rather than them building a 32-bit and 64-bit version, they just need to build a 64-bit version.

All the questions relating to 32-bit versus 64-bit will be eliminated.

We definitely are only going to be supporting the 64-bit version. And probably sooner rather than later.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-05-29 13:08:44
[2019-05-29 13:21:00]
IconBob - Posts: 31
I agree. in the end it will be easier for me.
[2019-05-29 18:32:35]
wetro - Posts: 67
has version 1926 there is 32 bit? or if no last version is possible 32 bit?
[2019-05-29 18:48:57]
Sierra Chart Engineering - Posts: 75464
No matter what the version is, there is a 32-bit executable and a 64-bit executable provided. They are both installed. Refer to:
https://www.sierrachart.com/index.php?page=doc/SoftwareDownload.php#DifferenceBetween32And64BitVersions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-05-29 18:49:51
[2019-05-30 06:11:02]
wetro - Posts: 67
I started a 32-bit version of the folder but I still do not have my customized studio, in the 1926 version, what else can I do? thank you
[2019-05-30 13:38:38]
Sierra Chart Engineering - Posts: 75464
We are not understanding the question.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-05-30 16:44:25]
wetro - Posts: 67
I had the last issue of 1882, and I have my main study dll yesterday i was upgraded to version 1926 because of the micro index ... so broker advised me because i did not have the list .. i made the 1926 version of 32 bit and my study dll was not so do I ask what else I can try to get my study? thanks in advance
Date Time Of Last Edit: 2019-05-30 16:48:06
image32 bit.png / V - Attached On 2019-05-30 16:47:02 UTC - Size: 8.26 KB - 91 views
Attachment Deleted.
[2019-05-30 22:31:40]
Sierra Chart Engineering - Posts: 75464
Can you tell us what version that study DLL was compiled with?

We want you to restart Sierra Chart, and open any charts that use that study DLL and then provide a copy of the Message Log by following these instructions here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-05-31 07:19:47]
wetro - Posts: 67
Reading Internal Order ID file. | 2019-05-31 07:31:16.947
Reading Trade Orders file. | 2019-05-31 07:31:17.091
Reading Trade Positions file. | 2019-05-31 07:31:17.092
Reading Account Balance file. | 2019-05-31 07:31:17.094
UDPListener (756). Port 22903 | Listening on UDP port 22903. | 2019-05-31 07:31:17.153
Software version: 1926 32-bit | 2019-05-31 07:31:17.153
Enabled for: Advanced Features. | 2019-05-31 07:31:17.153
Enabled for: Sierra Chart Historical Data Service. | 2019-05-31 07:31:17.153
Allow Support for Sierra Chart Data Feeds is enabled. | 2019-05-31 07:31:17.153
Current selected Data/Trading service: CQG WebAPI | 2019-05-31 07:31:17.153
Custom symbol settings values: enabled | 2019-05-31 07:31:17.153
Chart Update Interval: 500 | 2019-05-31 07:31:17.153
Intraday Data Storage Time Unit: 0 | 2019-05-31 07:31:17.153
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2019-05-31 07:31:17.153
2019-05-31 07:31:17 Local computer time | 2019-05-31 07:31:17.153
2019-05-31 05:31:17 Local computer time in UTC | 2019-05-31 07:31:17.153
2019-05-31 07:31:17 Local computer time in SC Time Zone | 2019-05-31 07:31:17.153
2019-05-31 05:31:09 Server time in UTC | 2019-05-31 07:31:17.153
Local computer UTC time and Server UTC time difference: 7 seconds. | 2019-05-31 07:31:17.154
Program path: C:\SierraChart\ | 2019-05-31 07:31:17.154
Data Files path: C:\SierraChart\Data\ | 2019-05-31 07:31:17.154
OS Version Number: 6.3 | 2019-05-31 07:31:17.154
Locale Setting: C | 2019-05-31 07:31:17.154
DLLs: helgo (1).dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-05-31 07:31:17.157

Created the DTC Protocol server. | 2019-05-31 07:31:17.157
DTC Protocol Server listening on port 11099. | 2019-05-31 07:31:17.158
Created the DTC Protocol historical data server. | 2019-05-31 07:31:17.158
HD Server Manager | Listening on port 11098 | 2019-05-31 07:31:17.160
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-05-31 07:31:17.158
Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2019-05-31 07:31:17.161
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-05-31 07:31:17.158
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-05-31 07:31:17.206
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-05-31 07:31:17.360
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-05-31 07:31:17.361
Received 5 login tokens. | 2019-05-31 07:31:17.796
Symbol settings MD5 received. Request ID: 1. | 2019-05-31 07:31:17.848
Symbol settings are up-to-date for cqg. | 2019-05-31 07:31:17.848
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-05-31 07:31:18.044
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-05-31 07:31:18.107
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-05-31 07:31:18.178
HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-05-31 07:31:18.178
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-05-31 07:31:18.248
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-05-31 07:31:18.248
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-05-31 07:31:19.153
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-05-31 07:31:19.153
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-05-31 07:31:20.138
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-05-31 07:31:20.268
HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-05-31 07:31:20.268
Files to Open on Start up | Opening file: NASDAQ 3 VRSTE.Cht | 2019-05-31 07:31:20.885
Loading DLL C:\SierraChart\Data\UserContributedStudies.dll | 2019-05-31 07:31:20.894
Loading DLL C:\SierraChart\Data\helgo (1).dll | 2019-05-31 07:31:20.925
The advanced custom study C:\SierraChart\Data\helgo (1).dll version is unsupported. | 2019-05-31 07:31:20.926
Date Time Of Last Edit: 2019-05-31 13:26:43
[2019-05-31 07:21:39]
wetro - Posts: 67
I installed my dll studies sometime in 2014, not quite what version was then. Any version of 1926 was working constantly.
thanks
[2019-05-31 13:27:13]
Sierra Chart Engineering - Posts: 75464
The advanced custom study C:\SierraChart\Data\helgo (1).dll version is unsupported. | 2019-05-31 07:31:20.926
This is the relevant message. You need to get the source code for that study and recompile it on the current version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-05-31 15:28:02]
wetro - Posts: 67
I know this is my study that has been working for 5 years ... but why not work on the 1926 version of 32 bit? thank you
[2019-05-31 15:38:19]
Sierra Chart Engineering - Posts: 75464
The reason for this is because it was compiled with version 1224 or earlier. Refer to:
https://www.sierrachart.com/SupportBoard.php?ThreadID=42145
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-05-31 15:53:24
[2019-06-13 22:04:09]
User931283 - Posts: 48
Just please keep old Versions.. circa 1480 .. working and available. Some of us are Stuck there, and they are fast.

Our concern is more ... market data feeds lagging .. even by seconds.. more than micro-second resolution.
Market data feed (CQG-FIX) today seemed lagging seconds on Time-Sales.
Such is crucial, .. even fatal to trading.

Is there a lag alarm study that will work in old versions? Showing milliseconds lag (from system time), going from yellow (warning) to red (over 1 second) would be great.
[2019-06-13 23:00:06]
Sierra Chart Engineering - Posts: 75464
and they are fast.
Actually the fact is the newer versions are faster. There is considerable performance improvements which have been made. Newer versions are faster in so many areas. Significantly faster. Especially on newer hardware. Older versions are slower. We know this definitively. The idea that an older version is faster is nonsense.

And once we release the OpenGL support, and that becomes stable, if performance is important to you, there would be no reason to be using any other old version.

Please consider using the Sierra Chart Exchange Data Feed if you have any lagging problems with other feeds:
https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php

You also have the ability to control the number of levels of depth:
https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxDepthLevels

Also we do expect by 2020 1480 will be discontinued.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2019-06-14 01:08:44]
User931283 - Posts: 48
Good idea. I may need to convert to Sierra Exchange Data feed.

I don't use levels of depth- can't on this large system. (I use a lean instance (also on another PC) to confirm no lag in large instance below)

As to "there would be no reason to be using any other old version", around V1490 you made a small change that affected overlayed spreadsheets into other spreadsheets resulting in shifted columns of 2 or 3 studies (3 Bar Break, VolbyPrice (etc). Big complex formulas are destroyed by any column shift.

You suggested I convert it to express columns (standard fix).
Not possible. This hierarchy of 55 charts, about 2600 studies and 19 spreadsheets can not be rewritten without many months of work. It runs fine in real time.

A key feature of Sierra Chart to me and many was allowing staying on older versions a long time. I need to run V1488 at least 2 - 3 more years.
Please keep us in mind to hold on through 2020.
Date Time Of Last Edit: 2019-06-14 01:28:37
[2019-06-19 22:45:15]
Sierra Chart Engineering - Posts: 75464
Regarding post #29, refer to:
https://www.sierrachart.com/SupportBoard.php?PostID=172763#P172763

What we recommend you start to do at this time is install another copy of Sierra Chart which is a copy of your existing installation. You can find instructions here for this:
https://www.sierrachart.com/index.php?page=doc/helpdetails15.html

Begin to modify your formulas to the new format:
https://www.sierrachart.com/index.php?page=doc/WorkingWithSpreadsheets.php#ReferencesStudySubgraphColumnsSpreadsheetStudy

It does not seem like that should take months.

Also take advantage of the new Inputs we have described in the link above.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2019-07-22 09:57:55

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account