Support Board
Date/Time: Sun, 24 Nov 2024 17:50:21 +0000
Download Failed For Custom Studies
View Count: 1632
| [2013-11-26 06:08:24] |
| User78882 - Posts: 4 |
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Recently I reformatted my computer and I have just installed the latest version of Sierra Charts and DTN.IQ. Previously, I have used these programs for the last 12 months. The custom studies are not downloading any historical data and I receive the error that the historical download has failed for the custom studies only. My log is below: Software version: 1051 | 2013-11-26 06:01:26 Usage end date: 2014-01-01 | 2013-11-26 06:01:26 Enabled for: Sierra Chart Historical Data Service. | 2013-11-26 06:01:26 Active service: IQFeed | 2013-11-26 06:01:26 Time Zone: +00:00:00 (UTC+00) | 2013-11-26 06:01:26 2013-11-25 22:01:26 Local computer clock time | 2013-11-26 06:01:26 2013-11-26 06:01:26 GMT time | 2013-11-26 06:01:26 2013-11-26 06:01:26 Time zone adjusted time | 2013-11-26 06:01:26 Time difference to server time: 1 seconds. | 2013-11-26 06:01:26 Program path: C:\SierraChart\ | 2013-11-26 06:01:26 Data Files path: C:\SierraChart\Data\ | 2013-11-26 06:01:26 OS Version Number: 6.1 | 2013-11-26 06:01:26 Checking for new symbol settings for dtn | 2013-11-26 06:01:26 IQ Feed: Connecting. | 2013-11-26 06:01:31 Starting DTN IQ Feed interface software. | 2013-11-26 06:01:31 IQ Feed: Connecting to Admin port 9300 | 2013-11-26 06:01:31 The network socket is connected. | 2013-11-26 06:01:31 IQ Feed: Connected to Admin port. | 2013-11-26 06:01:31 AdminMessage: S,REGISTER CLIENT APP COMPLETED, | 2013-11-26 06:01:31 AdminMessage: S,STATS,,,,,1,0,0,0,,,Not Connected,5.1.0.5,412470,0,0,,0.03,0.03,, | 2013-11-26 06:01:32 AdminMessage: S,STATS,66.112.148.222,60002,500,,1,0,0,0,,,Not Connected,5.1.0.5,412470,0,0,,0.10,0.05,, | 2013-11-26 06:01:33 AdminMessage: S,STATS,66.112.148.222,60002,500,0,1,1,0,0,Nov 26 1:01AM,Nov 26 1:01AM,Connected,5.1.0.5,412470,0.06,0.02,0.06,0.19,0.06,0.19, | 2013-11-26 06:01:34 IQ Feed: Connecting to Level 1 port 5009 | 2013-11-26 06:01:34 The network socket is connected. | 2013-11-26 06:01:34 IQ Feed: Connected to Level 1 port. | 2013-11-26 06:01:34 IQ Feed: Connecting to Lookup port 9100 | 2013-11-26 06:01:34 IQ Feed: Connecting to Level 2 port (9200)... | 2013-11-26 06:01:34 The network socket is connected. | 2013-11-26 06:01:34 IQ Feed: Connected to Historical Data port. | 2013-11-26 06:01:34 IQ Feed: Fully connected. | 2013-11-26 06:01:34 The network socket is connected. | 2013-11-26 06:01:34 IQ Feed: Connected to Level 2 port. | 2013-11-26 06:01:34 IQFeed Level 2 error: Account not authorized for Level II | 2013-11-26 06:01:34 IQ Feed: Disconnected from Level 2 port. | 2013-11-26 06:01:34 Chart #7 has tagged chart #14 for full recalculation. Chartbook: ES dash New Teo.cht | 2013-11-26 06:01:49 Chart #7 has tagged chart #14 for full recalculation. Chartbook: ES dash New Teo.cht | 2013-11-26 06:01:49 IQFeed - Starting real-time market data updates for: @ES# | 2013-11-26 06:01:49 HD Request # 2 - Downloading Intraday chart data for @ES# to the file @ES#.scid. Service: dtn | 2013-11-26 06:01:49 HD Request # 2 - Last Date-Time in file: 2013-11-26 06:01:10.0 | 2013-11-26 06:01:49 HD Request # 2 - Requesting Minute data beginning at 2013-11-26 01:01:10 US Eastern Time. | 2013-11-26 06:01:49 IQFeed - Starting real-time market data updates for: tick.Z | 2013-11-26 06:01:49 Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES dash New Teo.cht | 2013-11-26 06:01:49 IQFeed - Starting real-time market data updates for: jint.Z | 2013-11-26 06:01:49 IQFeed - Starting real-time market data updates for: VIX.XO | 2013-11-26 06:01:49 IQFeed - Starting real-time market data updates for: IR6T.Z | 2013-11-26 06:01:49 IQFeed - Starting real-time market data updates for: UUP | 2013-11-26 06:01:49 IQFeed - Starting real-time market data updates for: SPX.XO | 2013-11-26 06:01:49 IQFeed - Starting real-time market data updates for: TAC | 2013-11-26 06:01:49 IQFeed - Starting real-time market data updates for: GLNG | 2013-11-26 06:01:49 HD Request # 2 - IQ Feed historical Intraday data request error: E,!NO_DATA!,, | 2013-11-26 06:01:52 HD Request # 2 - Error downloading historical Intraday data for @ES#. The server returned an error. | 2013-11-26 06:01:52 HD Request # 2 - Received 0 records and wrote 0 records for @ES# | 2013-11-26 06:01:52 HD Request # 2 - Intraday download COMPLETE for @ES# | 2013-11-26 06:01:52 Real-time Intraday chart data file updates started for @ES# | 2013-11-26 06:01:52 HD Request # 3 - Downloading Intraday chart data for tick.Z to the file tick.Z.scid. Service: dtn | 2013-11-26 06:01:52 HD Request # 3 - Last Date-Time in file: 2013-11-22 21:05:00.0 | 2013-11-26 06:01:52 HD Request # 3 - Requesting Minute data beginning at 2013-11-22 16:05:00 US Eastern Time. | 2013-11-26 06:01:52 HD Request # 3 - Receiving Intraday Minute data for TICK.Z | 2013-11-26 06:01:52 HD Request # 3 - Receiving Intraday data for tick.Z starting at 2013-11-22 21:05:00 | 2013-11-26 06:01:52 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-11-22 21:05:00 | 2013-11-26 06:01:52 HD Request # 3 - Received 397 records from 2013-11-22 21:05:00 to 2013-11-25 21:05:00 (3.0 days) and wrote 397 records for tick.Z | 2013-11-26 06:01:52 HD Request # 3 - Intraday download COMPLETE for tick.Z | 2013-11-26 06:01:52 Real-time Intraday chart data file updates started for tick.Z | 2013-11-26 06:01:52 HD Request # 4 - Downloading Intraday chart data for jint.Z to the file jint.Z.scid. Service: dtn | 2013-11-26 06:01:52 HD Request # 4 - Last Date-Time in file: 2013-11-22 21:05:00.0 | 2013-11-26 06:01:52 HD Request # 4 - Requesting Minute data beginning at 2013-11-22 16:05:00 US Eastern Time. | 2013-11-26 06:01:52 HD Request # 4 - Receiving Intraday Minute data for JINT.Z | 2013-11-26 06:01:52 HD Request # 4 - Receiving Intraday data for jint.Z starting at 2013-11-22 21:05:00 | 2013-11-26 06:01:52 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-11-22 21:05:00 | 2013-11-26 06:01:52 HD Request # 4 - Received 396 records from 2013-11-22 21:05:00 to 2013-11-25 21:05:00 (3.0 days) and wrote 396 records for jint.Z | 2013-11-26 06:01:52 HD Request # 4 - Intraday download COMPLETE for jint.Z | 2013-11-26 06:01:52 Real-time Intraday chart data file updates started for jint.Z | 2013-11-26 06:01:52 HD Request # 5 - Downloading Historical Daily chart data for @ES#. Starting date: 2013-11-22. Service: dtn | 2013-11-26 06:01:52 HD Request # 5 - Requesting 5 days of historical daily data. RequestID: 4 | 2013-11-26 06:01:52 HD Request # 5 - Receiving Daily data for @ES# | 2013-11-26 06:01:52 HD Request # 5 - Receiving historical Daily data for @ES# starting at 2013-11-19 | 2013-11-26 06:01:52 Writing historical Daily data for @ES# to the file @ES#.dly | 2013-11-26 06:01:52 HD Request # 5 - Received 5 records from 2013-11-19 00:00:00 to 2013-11-25 00:00:00 (7.0 days) and wrote 2 records for @ES# | 2013-11-26 06:01:52 HD Request # 5 - Daily download COMPLETE for @ES# | 2013-11-26 06:01:52 HD Request # 6 - Downloading Historical Daily chart data for VIX.XO. Starting date: 2013-11-22. Service: dtn | 2013-11-26 06:01:52 HD Request # 6 - Requesting 5 days of historical daily data. RequestID: 5 | 2013-11-26 06:01:52 Chart #7 has tagged chart #14 for full recalculation. Chartbook: ES dash New Teo.cht | 2013-11-26 06:01:52 HD Request # 6 - Receiving Daily data for VIX.XO | 2013-11-26 06:01:53 HD Request # 6 - Receiving historical Daily data for VIX.XO starting at 2013-11-19 | 2013-11-26 06:01:53 Writing historical Daily data for VIX.XO to the file VIX.XO.dly | 2013-11-26 06:01:53 HD Request # 6 - Received 5 records from 2013-11-19 00:00:00 to 2013-11-25 00:00:00 (7.0 days) and wrote 2 records for VIX.XO | 2013-11-26 06:01:53 HD Request # 6 - Daily download COMPLETE for VIX.XO | 2013-11-26 06:01:53 HD Request # 7 - Downloading Intraday chart data for IR6T.Z to the file IR6T.Z.scid. Service: dtn | 2013-11-26 06:01:53 HD Request # 7 - Last Date-Time in file: 2013-11-25 21:05:00.0 | 2013-11-26 06:01:53 HD Request # 7 - Requesting Minute data beginning at 2013-11-25 16:05:00 US Eastern Time. | 2013-11-26 06:01:53 Chart #14 is performing a full recalculation because it has been tagged. Chartbook: ES dash New Teo.cht | 2013-11-26 06:01:53 HD Request # 7 - Receiving Intraday Minute data for IR6T.Z | 2013-11-26 06:01:53 HD Request # 7 - Receiving Intraday data for IR6T.Z starting at 2013-11-25 21:05:00 | 2013-11-26 06:01:53 HD Request # 7 - Timestamp of first Intraday data file record written: 2013-11-25 21:05:00 | 2013-11-26 06:01:53 HD Request # 7 - Received 1 record from 2013-11-25 21:05:00 to 2013-11-25 21:05:00 (0.0 seconds) and wrote 1 record for IR6T.Z | 2013-11-26 06:01:53 HD Request # 7 - Intraday download COMPLETE for IR6T.Z | 2013-11-26 06:01:53 Real-time Intraday chart data file updates started for IR6T.Z | 2013-11-26 06:01:53 HD Request # 8 - Downloading Intraday chart data for UUP to the file UUP.scid. Service: dtn | 2013-11-26 06:01:53 HD Request # 8 - Last Date-Time in file: 2013-11-22 21:06:52.0 | 2013-11-26 06:01:53 HD Request # 8 - Requesting Minute data beginning at 2013-11-22 16:06:52 US Eastern Time. | 2013-11-26 06:01:53 HD Request # 8 - Receiving Intraday Minute data for UUP | 2013-11-26 06:01:53 HD Request # 8 - Receiving Intraday data for UUP starting at 2013-11-25 14:21:00 | 2013-11-26 06:01:53 HD Request # 8 - Timestamp of first Intraday data file record written: 2013-11-25 14:21:00 | 2013-11-26 06:01:53 HD Request # 8 - Received 165 records from 2013-11-25 14:21:00 to 2013-11-25 21:00:00 (6.7 hours) and wrote 165 records for UUP | 2013-11-26 06:01:53 HD Request # 8 - Intraday download COMPLETE for UUP | 2013-11-26 06:01:53 Real-time Intraday chart data file updates started for UUP | 2013-11-26 06:01:53 HD Request # 9 - Downloading Intraday chart data for SPX.XO to the file SPX.XO.scid. Service: dtn | 2013-11-26 06:01:53 HD Request # 9 - Last Date-Time in file: 2013-11-22 21:05:41.0 | 2013-11-26 06:01:53 HD Request # 9 - Requesting Minute data beginning at 2013-11-22 16:05:41 US Eastern Time. | 2013-11-26 06:01:53 HD Request # 9 - Receiving Intraday Minute data for SPX.XO | 2013-11-26 06:01:53 HD Request # 9 - Receiving Intraday data for SPX.XO starting at 2013-11-25 14:30:00 | 2013-11-26 06:01:53 HD Request # 9 - Timestamp of first Intraday data file record written: 2013-11-25 14:30:00 | 2013-11-26 06:01:53 HD Request # 9 - Received 395 records from 2013-11-25 14:30:00 to 2013-11-25 21:04:00 (6.6 hours) and wrote 395 records for SPX.XO | 2013-11-26 06:01:53 HD Request # 9 - Intraday download COMPLETE for SPX.XO | 2013-11-26 06:01:53 Real-time Intraday chart data file updates started for SPX.XO | 2013-11-26 06:01:53 HD Request # 10 - Downloading Historical Daily chart data for TAC. Starting date: 2013-11-22. Service: dtn | 2013-11-26 06:01:53 HD Request # 10 - Requesting 5 days of historical daily data. RequestID: 9 | 2013-11-26 06:01:53 HD Request # 10 - Receiving Daily data for TAC | 2013-11-26 06:01:53 HD Request # 10 - Receiving historical Daily data for TAC starting at 2013-11-19 | 2013-11-26 06:01:53 Writing historical Daily data for TAC to the file TAC.dly | 2013-11-26 06:01:53 HD Request # 10 - Received 5 records from 2013-11-19 00:00:00 to 2013-11-25 00:00:00 (7.0 days) and wrote 2 records for TAC | 2013-11-26 06:01:53 HD Request # 10 - Daily download COMPLETE for TAC | 2013-11-26 06:01:53 HD Request # 11 - Downloading Intraday chart data for GLNG to the file GLNG.scid. Service: dtn | 2013-11-26 06:01:54 HD Request # 11 - Last Date-Time in file: 2013-11-25 21:04:00.0 | 2013-11-26 06:01:54 HD Request # 11 - Requesting Minute data beginning at 2013-11-25 16:04:00 US Eastern Time. | 2013-11-26 06:01:54 HD Request # 11 - Receiving Intraday Minute data for GLNG | 2013-11-26 06:01:54 HD Request # 11 - Receiving Intraday data for GLNG starting at 2013-11-25 21:04:00 | 2013-11-26 06:01:54 HD Request # 11 - Timestamp of first Intraday data file record written: 2013-11-25 21:04:00 | 2013-11-26 06:01:54 HD Request # 11 - Received 1 record from 2013-11-25 21:04:00 to 2013-11-25 21:04:00 (0.0 seconds) and wrote 1 record for GLNG | 2013-11-26 06:01:54 HD Request # 11 - Intraday download COMPLETE for GLNG | 2013-11-26 06:01:54 Real-time Intraday chart data file updates started for GLNG | 2013-11-26 06:01:54 |
| [2013-11-26 08:45:56] |
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The custom studies are not downloading any historical data and I receive the error that the historical download has failed for the custom studies only. We do not understand this. Historical price data and custom studies are separate from each other. There is nothing in the in the Message Log about errors for custom studies. There is nothing that looks unusual from the Message Log. We are not even sure what the problem is to begin with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-11-26 15:05:20] |
| User78882 - Posts: 4 |
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Let me be more specific. The study cumulative delta bars are only showing bars since the time I first opened Sierra Charts. The other studies are fine and show all the data for my selected time periods. How do I get cumulative delta bars - volume to show all the data for a time period of 6 months? |
| [2013-11-26 15:23:40] |
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Refer to the instructions on this page: http://www.sierrachart.com/index.php?l=doc/doc_TickbyTickDataConfiguration.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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