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Date/Time: Fri, 29 Mar 2024 05:26:09 +0000



Historical data fail to download

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[2019-05-30 12:52:25]
User420291 - Posts: 44
I assign the permission on the link. You are now authorized.
In attachament im sending the pictures of the available services, exchange and real data screens. Can you check if its correct?
After, when everything thing is ok, what data service settings i need to use? Is the "SC DATA - All services" or its a different one?

Thank you.
[2019-05-30 14:21:40]
Sierra Chart Engineering - Posts: 104368
Ok we will take care of this for you by following up with AMP.

im sending the pictures of the available services, exchange and real data screens. Can you check if its correct?
Yes it is all correct.

After, when everything thing is ok, what data service settings i need to use? Is the "SC DATA - All services"
Yes.

Can you confirm that you are now getting real-time data for ESM19?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-05-30 14:22:37
[2019-05-30 14:43:34]
User420291 - Posts: 44
Im receving the data.
When i try to send an order, its only working in the simulated mode. Even if i disable it, when i place an order it go back to the simulate mode.
[2019-05-30 15:43:37]
Sierra Chart Engineering - Posts: 104368
Ok we understand about the orders, that will be resolved in a day or two once we get you set up on the TT order routing.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2019-05-30 19:20:07]
User420291 - Posts: 44
Ok. I Will receive any confirmation that account is working fine?

Tramo you
[2019-05-30 22:16:08]
Sierra Chart Engineering - Posts: 104368
Yes you should have received that confirmation now by email, but we just wanted check some things with symbol settings before we have you switch over to that connection.

We want you to follow the instructions starting with step 8 here:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions

And be sure to follow step 20 on that page to convert the symbols to match the new service. If there any B3 symbols you do not see listed in File >> Find Symbol, let us know what those are and we will add them.

Let us know if you need more help.

You will now be able to trade live and also have access to all the B3 historical data. To update an open symbol for the B3, select Edit >> Download Data from End of Chart. We can also add automatic periodic updating.

Be sure to disable Trade >> Trade Simulation Mode On before trading Live.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-05-30 22:19:19
[2019-05-31 01:20:12]
Sierra Chart Engineering - Posts: 104368
Automatic updating of charts that are not receiving real-time data will be released in the next release when using the SC Order Routing service.

This will be the same as when using SC Data-All Services.

This should be out tomorrow.

Be sure to refer to the prior post as well.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-05-31 01:20:22
[2019-06-02 04:09:24]
Sierra Chart Engineering - Posts: 104368
If you update to the current version which is 1928, the B3 symbols will periodically update automatically using the SC Order Routing service even without receiving the real-time data. For instructions, refer to:
Software Download: Fast Update
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2019-06-02 04:09:50

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