Support Board
Date/Time: Fri, 31 Jan 2025 10:53:37 +0000
no es market depth on Dom
View Count: 706
| [2019-05-06 19:58:52] |
| User593615 - Posts: 5 |
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no market depth on emini ES while the other indexes have market depth.
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| [2019-05-06 20:01:20] |
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This is Gain Capital issue and we have followed up with them about this.
Sierra Chart Support |
| [2019-05-06 20:24:40] |
| User593615 - Posts: 5 |
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spoke to gain capital and they told me its sierra issue. As previously stated I am getting the market depth for the micro emini s&p, nqm but not getting the Emini S&P (ESM) |
| [2019-05-06 21:16:27] |
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Well there is always a small possibility that we could be wrong. But we did a further review and we do not think so and we have contacted Gain Capital ourselves about this. For confirmation the problem is on the Gain Capital side, we want you to follow the instructions below while the ESM19 chart is open and one of the market depth features is being used: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-05-06 21:17:19
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| [2019-05-06 22:01:43] |
| User864893 - Posts: 26 |
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only 1 ESM19 chart open with Chart DOM activ: Software version: 1915 32-bit | 2019-05-07 00:00:14 Usage end date: 2019-11-15 | 2019-05-07 00:00:14 Enabled for: Advanced Features. | 2019-05-07 00:00:14 Enabled for: Advanced Features 2. | 2019-05-07 00:00:14 Enabled for: Sierra Chart Historical Data Service. | 2019-05-07 00:00:14 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-05-07 00:00:14 Current selected Data/Trading service: GAIN Capital/OEC | 2019-05-07 00:00:14 Chart Update Interval: 500 | 2019-05-07 00:00:14 Intraday Data Storage Time Unit: 0 | 2019-05-07 00:00:14 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2019-05-07 00:00:14 2019-05-07 00:00:13 Local computer time | 2019-05-07 00:00:14 2019-05-06 22:00:13 Local computer time in UTC | 2019-05-07 00:00:14 2019-05-07 00:00:13 Local computer time in SC Time Zone | 2019-05-07 00:00:14 2019-05-06 21:47:07 Server time in UTC | 2019-05-07 00:00:14 Local computer UTC time and Server UTC time difference: 1 seconds. | 2019-05-07 00:00:14 Program path: D:\SC\SC-S5\ | 2019-05-07 00:00:14 Data Files path: D:\SC\SC-S5\Data\ | 2019-05-07 00:00:14 OS Version Number: 10.0 | 2019-05-07 00:00:14 Locale Setting: C | 2019-05-07 00:00:14 DLLs: Convergent.dll, Convergent_64.dll, SCPrivate.dll, Smaug_SC_Library.dll, Smaug_SC_Library_64.dll, Theoretical Average.dll, Theoretical Average_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-05-07 00:00:14 GAIN Capital/OEC | Connecting to trading server prod.gainfutures.com. Port: 9400. | 2019-05-07 00:00:18 GAIN Capital FIX Trading socket (1) | Creating socket. Using TLS 1.2. | 2019-05-07 00:00:18 GAIN Capital FIX Trading socket (1) | Connecting to IP: 67.23.52.47. | 2019-05-07 00:00:18 GAIN Capital FIX Trading: Sending the Logon message. | 2019-05-07 00:00:18 GAIN Capital FIX Trading | Connected to trading server. | 2019-05-07 00:00:19 GAIN Capital/OEC | Connecting to market data server prod.gainfutures.com:9301. | 2019-05-07 00:00:19 GAIN Capital FAST Data socket (2) | Creating socket. | 2019-05-07 00:00:19 GAIN Capital FAST Data socket (2) | Connecting to IP: 67.23.52.47. | 2019-05-07 00:00:19 GAIN Capital FAST Data: Sent the Hello message. | 2019-05-07 00:00:19 GAIN Capital FAST Data: Sent the Logon message. | 2019-05-07 00:00:19 GAIN Capital/OEC | Connected to data and trading server. | 2019-05-07 00:00:19 GAIN Capital/OEC | Starting real-time market data updates for: ESM19. ID: 1 Service code: oec | 2019-05-07 00:00:19 GAIN Capital/OEC | Requesting security definition data for: ESM19. ID: 1 | 2019-05-07 00:00:19 Intraday data recording state for symbol ESM19 is set to download 'Pending'. | 2019-05-07 00:00:19 Delaying start of download for ESM19 | 2019-05-07 00:00:19 Opened cached Depth file: D:\SC\SC-S5\Data\MarketDepthData\ESM19.2019-05-06.depth | 2019-05-07 00:00:20 Requesting market depth updates for: ESM19 if supported. | 2019-05-07 00:00:24 GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2019-05-07 00:00:24 HD Request # 3 | Downloading Intraday chart data for ESM19 to the file ESM19.scid. Service: oec | 2019-05-07 00:00:24 HD Request # 3 | Download start date-time: 2019-05-07 00:00:08.000 | 2019-05-07 00:00:24 HD Request # 3 | Using server: ds3.sierracharts.com port 10150 | 2019-05-07 00:00:24 Socket (3) | Creating socket. | 2019-05-07 00:00:24 Socket (3) | Connecting to IP: 65.182.172.42. | 2019-05-07 00:00:24 HD Request # 3 | Setting DTC encoding to Binary VLS | 2019-05-07 00:00:24 HD Request # 3 | Sending historical data logon request message. | 2019-05-07 00:00:24 HD Request # 3 | Requesting Intraday data. Start date-time: 2019-05-07 00:00:08. Record interval: 0. Symbol: ESM19 | 2019-05-07 00:00:25 HD Request # 3 | Decompressing data. | 2019-05-07 00:00:25 HD Request # 3 | Receiving Intraday data for ESM19 starting at 2019-05-07 00:00:08 | 2019-05-07 00:00:25 HD Request # 3 | Timestamp of first Intraday data file record written: 2019-05-07 00:00:08 | 2019-05-07 00:00:25 Socket (3) | Shutdown started. Waiting for graceful close. | 2019-05-07 00:00:25 Historical data download thread signaled to stop. | 2019-05-07 00:00:25 HD Request # 3 | Received 646 records from 2019-05-07 00:00:08.000 to 2019-05-07 00:00:23.007 (15.0 seconds) and wrote 631 records for ESM19 | 2019-05-07 00:00:25 Added 65 Time and Sales records to Intraday data file for ESM19 after download. | 2019-05-07 00:00:25 HD Request # 3 | Completion time: 0s | 2019-05-07 00:00:25 HD Request # 3 | Intraday data download complete for ESM19. Unique request ID: 2 | 2019-05-07 00:00:25 Removed historical data download ID 2 | 2019-05-07 00:00:25 Real-time Intraday chart data file updates started for ESM19 | 2019-05-07 00:00:25 Intraday chart data file opened for ESM19 | 2019-05-07 00:00:25 Socket (3) | Socket gracefully closed by remote side. | 2019-05-07 00:00:25 Socket (3) | Closed. | 2019-05-07 00:00:25 Opened cached Intraday file: D:\SC\SC-S5\Data\ESM19.scid | 2019-05-07 00:00:27 |
| [2019-05-06 22:08:32] |
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This is the relevant line: Requesting market depth updates for: ESM19 if supported. | 2019-05-07 00:00:24
This does indicate that market depth data has been requested from the FAST FIX server and there are no lines indicating a rejection from the server. And we also have verified with the Gain Capital simulation server that there is no problem with Sierra Chart requesting market depth data and receiving it and processing it. Just leave this to us and we will follow-up with Gain Capital. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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