Support Board
Date/Time: Fri, 31 Jan 2025 08:47:34 +0000
Paid Twice
View Count: 574
| [2019-04-29 15:34:04] |
| User432421 - Posts: 2 |
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Hi, after signing up today and paying my monthly fee. I originally paid through DalPay Ltd which was declined. I then changed to paypal, in which the payment was made successfully. I have since looked at my bank statement and have been charged for both transactions even though the first stated it was unsuccessful. Could I be refunded on this first transaction please.
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| [2019-04-29 17:18:30] |
| John - SC Support - Posts: 37621 |
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We do not show any payment from DalPay in your account. You can review the transactions for your account from the Account Control Panel, or follow this link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog Most likely DalPay did an Authorization charge, but did not do the final charge. Your bank should reflect this in a day or two. You can also check with them to verify whether DalPay actually pulled the funds from your account or not. For us, though, there is nothing we can do at this time, as the payment from DalPay never came to us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-29 19:04:32] |
| User432421 - Posts: 2 |
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Okay, thank you for your help
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