Support Board
Date/Time: Fri, 31 Jan 2025 03:13:39 +0000
Overnight historical data missing(6E contract)
View Count: 647
| [2019-04-11 07:38:06] |
| User882915 - Posts: 32 |
|
Dear Sierra Chart Support Team, when I opened my Sierra Chart platform this morning, I noticed that all the data since exiting the platform yesterday afternoon is missing on all my 6E charts . I use CQG data; all worked normally with my CL charts. I noticed that I got a brief red "Download failed" (or similar) notification in my 6E charts. I then closed the chartbook (without saving) and reopened it. Then I got the normal green "Historical Download Completed" messages on all charts, however, the data still wasn't there. Exiting and restarting Sierra Chart did not help, either; the overnight data just does not show up. I have also just updated from version 1894 to the current version 1898 without any change to that issue. Do you have an idea what might be the problem? I have never had that issue before. And is there any way to get the missing historical data? (I need it to do a proper analysis.) Thank you in advance for your feedback |
| [2019-04-11 09:05:30] |
| |
|
Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After this, go to that particular chart and re-download the data in the chart by going to the chart and right clicking before the missing data and selecting Delete and Download Data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: