Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 27 Sep 2024 03:53:26 +0000
Disconnecting
View Count: 837
| [2019-04-08 19:17:19] |
| conr - Posts: 204 |
|
For the last couple of hours, I keep getting disconnected. Software version: 1894 64-bit | 2019-04-08 14:07:32 Usage end date: 2019-06-13 | 2019-04-08 14:07:32 Enabled for: Advanced Features. | 2019-04-08 14:07:32 Enabled for: Advanced Features 2. | 2019-04-08 14:07:32 Enabled for: Sierra Chart Historical Data Service. | 2019-04-08 14:07:32 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-04-08 14:07:32 Enabled for: INDEXES_DATA_BARCHART | 2019-04-08 14:07:32 Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2019-04-08 14:07:32 Received 1 data feed usernames. | 2019-04-08 14:07:32 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-04-08 14:07:32 Current selected Data/Trading service: SC Data - All Services | 2019-04-08 14:07:32 Chart Update Interval: 900 | 2019-04-08 14:07:32 Intraday Data Storage Time Unit: 0 | 2019-04-08 14:07:32 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-04-08 14:07:32 2019-04-08 14:07:32 Local computer time | 2019-04-08 14:07:32 2019-04-08 19:07:32 Local computer time in UTC | 2019-04-08 14:07:32 2019-04-08 14:07:32 Local computer time in SC Time Zone | 2019-04-08 14:07:32 2019-04-07 21:25:10 Server time in UTC | 2019-04-08 14:07:32 Local computer UTC time and Server UTC time difference: 2 seconds. | 2019-04-08 14:07:32 Program path: C:\SierraChart\ | 2019-04-08 14:07:32 Data Files path: C:\SierraChart\Data\ | 2019-04-08 14:07:32 OS Version Number: 10.0 | 2019-04-08 14:07:32 Locale Setting: C | 2019-04-08 14:07:32 DLLs: AdaptiveVolumeRatio_MAByTick.dll, IOAMT.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-04-08 14:07:32 DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-04-08 14:10:38 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-04-08 14:10:38 * DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2019-04-08 14:10:38 DTC Client socket (1) | Closed. | 2019-04-08 14:10:38 SC Data - All Services | Disconnected from the server. | 2019-04-08 14:10:38 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2019-04-08 14:10:38 SC Data - All Services | Using username 0 | 2019-04-08 14:10:40 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10048 | 2019-04-08 14:10:40 DTC Client socket (1) | Creating socket. | 2019-04-08 14:10:40 DTC Client socket (1) | Connecting to IP: 8.18.161.133. | 2019-04-08 14:10:40 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-04-08 14:11:01 * SC Data - All Services | Disconnected from the server. | 2019-04-08 14:11:01 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2019-04-08 14:11:01 DTC Client socket (1) | Closed. | 2019-04-08 14:11:01 SC Data - All Services | Using username 0 | 2019-04-08 14:11:03 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2019-04-08 14:11:03 DTC Client socket (1) | Creating socket. | 2019-04-08 14:11:03 DTC Client socket (1) | Connecting to IP: 8.18.161.135. | 2019-04-08 14:11:03 DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2019-04-08 14:11:24 * SC Data - All Services | Disconnected from the server. | 2019-04-08 14:11:24 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2019-04-08 14:11:24 DTC Client socket (1) | Closed. | 2019-04-08 14:11:24 SC Data - All Services | Using username 0 | 2019-04-08 14:11:26 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 443 | 2019-04-08 14:11:26 DTC Client socket (1) | Creating socket. | 2019-04-08 14:11:26 DTC Client socket (1) | Connecting to IP: 8.18.161.133. | 2019-04-08 14:11:26 SC Data - All Services | Connected to server. | 2019-04-08 14:11:26 SC Data - All Services | Starting socket receive thread. | 2019-04-08 14:11:26 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-04-08 14:11:26 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-04-08 14:11:27 SC Data - All Services | Sending logon request message. | 2019-04-08 14:11:27 SC Data - All Services | Performing periodic download of Intraday data for open Intraday charts not receiving real-time data | 2019-04-08 14:12:44 SC Data - All Services | There has been no activity on the network socket for 40 seconds. Will reconnect. | 2019-04-08 14:12:47 SC Data - All Services | Disconnected from the server. | 2019-04-08 14:12:47 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2019-04-08 14:12:47 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2019-04-08 14:12:47 SC Data - All Services | Using username 0 | 2019-04-08 14:12:49 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 443 | 2019-04-08 14:12:49 DTC Client socket (3) | Creating socket. | 2019-04-08 14:12:49 DTC Client socket (3) | Connecting to IP: 8.18.161.135. | 2019-04-08 14:12:49 SC Data - All Services | Connected to server. | 2019-04-08 14:12:49 SC Data - All Services | Starting socket receive thread. | 2019-04-08 14:12:49 SC Data - All Services | Sending encoding request to server: Binary VLS | 2019-04-08 14:12:49 SC Data - All Services | Setting DTC encoding to Binary VLS | 2019-04-08 14:12:49 SC Data - All Services | Sending logon request message. | 2019-04-08 14:12:49 SC Data - All Services | Received logon response. | 2019-04-08 14:12:49 SC Data - All Services | Server Name: SC Realtime Server. | 2019-04-08 14:12:49 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2019-04-08 14:12:49 SC Data - All Services | Successfully connected. | 2019-04-08 14:12:49 SC Data - All Services | Trading is not supported. | 2019-04-08 14:12:49 Intraday data recording state for symbol ESH19 is set to download 'Pending'. | 2019-04-08 14:12:49 SC Data - All Services | Restarting real-time data updates for symbol: ESH19 -> ESH19 | 2019-04-08 14:12:49 Intraday data recording state for symbol ESM19 is set to download 'Pending'. | 2019-04-08 14:12:49 SC Data - All Services | Restarting real-time data updates for symbol: ESM19 -> ESM19 | 2019-04-08 14:12:49 HD Request # 77 | Downloading Intraday chart data for ESH19 to the file ESH19.scid. Service: cme | 2019-04-08 14:12:49 HD Request # 77 | Download start date-time: 2019-03-15 08:29:55.000 | 2019-04-08 14:12:49 HD Request # 77 | Using server: ds7.sierracharts.com port 10149 | 2019-04-08 14:12:49 Socket (4) | Creating socket. | 2019-04-08 14:12:49 Socket (4) | Connecting to IP: 8.18.161.133. | 2019-04-08 14:12:49 HD Request # 77 | Setting DTC encoding to Binary VLS | 2019-04-08 14:12:49 HD Request # 77 | Sending historical data logon request message. | 2019-04-08 14:12:49 HD Request # 77 | Requesting Intraday data. Start date-time: 2019-03-15 08:29:55. Record interval: 0. Symbol: ESH19 | 2019-04-08 14:12:49 SC Data - All Services | Clearing market depth for ESH19. | 2019-04-08 14:12:49 SC Data - All Services | Clearing market depth for ESM19. | 2019-04-08 14:12:49 HD Request # 77 | Decompressing data. | 2019-04-08 14:12:49 HD Request # 77 | Receiving Intraday data for ESH19 starting at 2019-03-15 08:29:55 | 2019-04-08 14:12:49 Socket (4) | Shutdown started. Waiting for graceful close. | 2019-04-08 14:12:49 SC Data - All Services | Real-time data for symbol ESH19 is currently unavailable. | 2019-04-08 14:12:49 SC Data - All Services | Received security definition for symbol ESH19 | 2019-04-08 14:12:49 SC Data - All Services | Received security definition for symbol ESM19 | 2019-04-08 14:12:49 Historical data download thread signaled to stop. | 2019-04-08 14:12:49 HD Request # 77 | Received 1 record from 2019-03-15 08:29:55 to 2019-03-15 08:29:55 (0.0 seconds) and wrote 0 records for ESH19 | 2019-04-08 14:12:49 HD Request # 77 | Completion time: 0s | 2019-04-08 14:12:49 HD Request # 77 | Intraday data download complete for ESH19. Unique request ID: 62 | 2019-04-08 14:12:49 Removed historical data download ID 62 | 2019-04-08 14:12:49 Real-time Intraday chart data file updates started for ESH19 | 2019-04-08 14:12:49 Intraday chart data file opened for ESH19 | 2019-04-08 14:12:49 HD Request # 78 | Downloading Intraday chart data for ESM19 to the file ESM19.scid. Service: cme | 2019-04-08 14:12:49 HD Request # 78 | Download start date-time: 2019-04-08 14:10:02.000 | 2019-04-08 14:12:49 HD Request # 78 | Using server: ds1.sierracharts.com port 10150 | 2019-04-08 14:12:49 Socket (5) | Creating socket. | 2019-04-08 14:12:49 Socket (5) | Connecting to IP: 8.18.161.135. | 2019-04-08 14:12:49 Socket (4) | Socket gracefully closed by remote side. | 2019-04-08 14:12:49 Socket (4) | Closed. | 2019-04-08 14:12:49 HD Request # 78 | Setting DTC encoding to Binary VLS | 2019-04-08 14:12:49 HD Request # 78 | Sending historical data logon request message. | 2019-04-08 14:12:49 HD Request # 78 | Requesting Intraday data. Start date-time: 2019-04-08 14:10:02. Record interval: 0. Symbol: ESM19 | 2019-04-08 14:12:49 HD Request # 78 | Decompressing data. | 2019-04-08 14:12:49 HD Request # 78 | Receiving Intraday data for ESM19 starting at 2019-04-08 14:10:02 | 2019-04-08 14:12:50 HD Request # 78 | Timestamp of first Intraday data file record written: 2019-04-08 14:10:08 | 2019-04-08 14:12:50 Socket (5) | Shutdown started. Waiting for graceful close. | 2019-04-08 14:12:50 Historical data download thread signaled to stop. | 2019-04-08 14:12:50 HD Request # 78 | Received 1132 records from 2019-04-08 14:10:02 to 2019-04-08 14:12:48 (2.8 minutes) and wrote 1130 records for ESM19 | 2019-04-08 14:12:50 HD Request # 78 | Completion time: 1s | 2019-04-08 14:12:50 HD Request # 78 | Intraday data download complete for ESM19. Unique request ID: 63 | 2019-04-08 14:12:50 Removed historical data download ID 63 | 2019-04-08 14:12:50 Real-time Intraday chart data file updates started for ESM19 | 2019-04-08 14:12:50 Intraday chart data file opened for ESM19 | 2019-04-08 14:12:50 Socket (5) | Socket gracefully closed by remote side. | 2019-04-08 14:12:50 Socket (5) | Closed. | 2019-04-08 14:12:50 Chart #30 has tagged chart #13 for full recalculation. Chartbook: ES.cht | 2019-04-08 14:12:50 Chart #20 has tagged chart #10 for full recalculation. Chartbook: ES.cht | 2019-04-08 14:12:50 Chart #20 has tagged chart #13 for full recalculation. Chartbook: ES.cht | 2019-04-08 14:12:50 Chart #20 has tagged chart #23 for full recalculation. Chartbook: ES.cht | 2019-04-08 14:12:50 Chart #20 has tagged chart #32 for full recalculation. Chartbook: ES.cht | 2019-04-08 14:12:50 ESM19 [CB] [M] 3 Min #32 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-04-08 14:12:50 ESM19 [CB] [M] 3 Min #23 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-04-08 14:12:53 ESM19 [CB] [M] Renko 2t #10 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-04-08 14:12:56 Opened cached Intraday file: C:\SierraChart\Data\ESM19.scid | 2019-04-08 14:12:59 DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2019-04-08 14:13:05 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2019-04-08 14:13:05 DTC Client socket (1) | Closed. | 2019-04-08 14:13:05 ESM19 [CB] [M] 2 Sec #13 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-04-08 14:13:07 |
| [2019-04-08 19:32:34] |
| |
|
We are aware of the problem and we are not happy about this, and we have told our data provider about this, and we are working on an alternative solution to get this problem permanently resolved so we don't have to put up with this kind of nonsense. We apologize for this. This really makes us look bad. We will get this resolved with an alternative solution we are working on. Also our data provider is aware of the issue and they are working to resolve it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-08 19:33:10
|
To post a message in this thread, you need to log in with your Sierra Chart account: