Support Board
Date/Time: Mon, 27 Jan 2025 16:56:28 +0000
TopStepTrader connecting
View Count: 1831
| [2019-02-27 18:53:59] |
| User195520 - Posts: 4 |
|
Hello, I pay in long run version level 5 with SC datafeed for Interactive Brokers account. Yesterday I payd Combine from TopsStepTrader and I ordered the combine for Sierra Chart software. Today I downladed second verison SC to computer for the Combine. Unpossible to connect the second version of Sierra with CTS and unpossible to connect it with Rithmic All I filled by your and TopStepTrader manual. For CTS T4 FIX I use Username and Password which they sent me by email for T4 Desktop. When I choose Service Rithmic I use Username and Pasword what I use for login to the Combine. Nothing does not work. How can I connect SC with software for simulation trading of the Combine in case that I have in computer second version of SC for Interactive Brokers? |
| [2019-02-27 20:50:05] |
| |
|
We want to see what happens when you connect to Rithmic. Follow the instructions here to provide us the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-27 22:29:04] |
| User195520 - Posts: 4 |
|
Reading Internal Order ID file. | 2019-02-27 22:08:53 Reading Trade Orders file. | 2019-02-27 22:08:53 Reading Trade Positions file. | 2019-02-27 22:08:53 Account Balance file. | 2019-02-27 22:08:53 UDPListener (1228). Port 22904 | Error binding to UDP port 22904. Windows error code 10048: Normálně je povoleno pouze jedno použití každé adresy (protokolu, síťové adresy, portu) soketu. | 2019-02-27 22:08:53 Software version: 1875 32-bit | 2019-02-27 22:08:53 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2019-02-27 22:08:53 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2019-02-27 22:08:53 * Allow Support for Sierra Chart Data Feeds is enabled. | 2019-02-27 22:08:53 Current selected Data/Trading service: CTS T4 FIX | 2019-02-27 22:08:53 Chart Update Interval: 500 | 2019-02-27 22:08:53 Intraday Data Storage Time Unit: 1 | 2019-02-27 22:08:53 Time Zone: +00:00:00 (UTC+00) | 2019-02-27 22:08:53 2019-02-27 23:08:53 Local computer time | 2019-02-27 22:08:53 2019-02-27 22:08:53 Local computer time in UTC | 2019-02-27 22:08:53 2019-02-27 22:08:53 Local computer time in SC Time Zone | 2019-02-27 22:08:53 2019-02-27 22:08:52 Server time in UTC | 2019-02-27 22:08:53 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-02-27 22:08:53 Program path: C:\SierraChart\ | 2019-02-27 22:08:53 Data Files path: C:\SierraChart\Data\ | 2019-02-27 22:08:53 OS Version Number: 10.0 | 2019-02-27 22:08:53 Locale Setting: C | 2019-02-27 22:08:53 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-02-27 22:08:53 Checking for new symbol settings. Requested symbol settings MD5 for service code cts. Request ID: 1. | 2019-02-27 22:08:53 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. | 2019-02-27 22:08:53 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Connecting to IP: 46.4.97.203. | 2019-02-27 22:08:53 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-02-27 22:08:53 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-02-27 22:08:53 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-02-27 22:08:53 Symbol settings MD5 received. Request ID: 1. | 2019-02-27 22:08:53 Requested symbol settings for service code cts. Request ID: 2. Overwrite = on. | 2019-02-27 22:08:53 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Creating socket. Using TLS 1.2. | 2019-02-27 22:08:53 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Connecting to IP: 46.4.97.203. | 2019-02-27 22:08:53 Received 5 login tokens. | 2019-02-27 22:08:53 Symbol settings received. Request ID: 2. | 2019-02-27 22:08:53 Invalid symbol settings. No bytes given. | 2019-02-27 22:08:53 * Processed 0 symbol settings. | 2019-02-27 22:08:53 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Shutdown started. Waiting for graceful close. | 2019-02-27 22:08:53 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | 2019-02-27 22:08:53 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (4) | Closed. | 2019-02-27 22:08:53 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Shutdown started. Waiting for graceful close. | 2019-02-27 22:08:54 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | 2019-02-27 22:08:54 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (2) | Closed. | 2019-02-27 22:08:54 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Shutdown started. Waiting for graceful close. | 2019-02-27 22:08:54 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Socket gracefully closed by remote side. | 2019-02-27 22:08:54 HTTPS connection ID:2 to www.sierrachart.com:443 for request ID:2 (1) | Closed. | 2019-02-27 22:08:54 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2019-02-27 22:08:55 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 46.4.97.203. | 2019-02-27 22:08:55 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2019-02-27 22:08:56 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2019-02-27 22:08:56 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2019-02-27 22:08:56 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-02-27 22:08:58 * Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic.trading. Request ID: 3. | 2019-02-27 22:09:53 Current selected Data/Trading service: Rithmic Trading | 2019-02-27 22:09:53 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Creating socket. Using TLS 1.2. | 2019-02-27 22:09:53 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Connecting to IP: 46.4.97.203. | 2019-02-27 22:09:53 Symbol settings MD5 received. Request ID: 3. | 2019-02-27 22:09:54 Requested symbol settings for service code rithmic.trading. Request ID: 4. Overwrite = on. | 2019-02-27 22:09:54 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Creating socket. Using TLS 1.2. | 2019-02-27 22:09:54 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Connecting to IP: 46.4.97.203. | 2019-02-27 22:09:54 Symbol settings received. Request ID: 4. | 2019-02-27 22:09:54 Processed 1086 symbol settings. | 2019-02-27 22:09:54 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Shutdown started. Waiting for graceful close. | 2019-02-27 22:09:54 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Socket gracefully closed by remote side. | 2019-02-27 22:09:54 HTTPS connection ID:3 to www.sierrachart.com:443 for request ID:3 (1) | Closed. | 2019-02-27 22:09:54 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Shutdown started. Waiting for graceful close. | 2019-02-27 22:09:54 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Socket gracefully closed by remote side. | 2019-02-27 22:09:55 HTTPS connection ID:4 to www.sierrachart.com:443 for request ID:4 (2) | Closed. | 2019-02-27 22:09:55 Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2019-02-27 22:10:02 * |
| [2019-02-27 22:56:30] |
| |
|
Could you select File >> Connect to Data Feed and wait about 30 seconds and provide the Message Log again just like you did above.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-28 00:20:32] |
| User195520 - Posts: 4 |
|
I received message from your support few minutes ago. The message explains it. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Hello, Your trial account (xxxxxxxxxx) has not been activated. We see that you have previously used Sierra Chart and have had at least 15 days of trial time. You will need to make a payment for Usage Time to access the available functionality. If you require your Sierra Chart account be activated to determine whether you can connect to an external Data/Trading service, then request a short-term activation through an Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets If you believe the determination that your account is not entitled to an activation is incorrect, then contact Sierra Chart support through an Account Support ticket with the reason: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Follow the steps below to make a payment for usage time: 1. To purchase usage time, select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the number Months you wish to pay for and the Service Package. 3. Choose one of the payment options. Thank You, Sierra Chart Support |
| [2019-02-28 00:41:24] |
| User195520 - Posts: 4 |
|
I try the long term using vesrsion of Sierra to disconect from IB and to connect the license with the Rithmic.But that is also unpossible. It means that I have to pay two licences of Sierra and two datafeeds? One for IB and second one for the TopStepTrader? Or can I have one licence only and I can only to change the Username and Rhitmic versus IB? How to do it pls? |
| [2019-02-28 23:32:23] |
| |
|
We apologize for the delay. If you already have another Sierra Chart paid account then just use that one. You can use your Sierra Chart username and password with any number of installations of Sierra Chart at the same time on the same system. Refer to: https://www.sierrachart.com/index.php?page=doc/MultipleServices.html. You do not have to pay for two licenses. If you have any connection problems to an external service, then provide the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-28 23:33:43
|
To post a message in this thread, you need to log in with your Sierra Chart account: