Support Board
Date/Time: Wed, 29 Jan 2025 06:02:42 +0000
Post From: TopStepTrader connecting
| [2019-02-28 00:20:32] |
| User195520 - Posts: 4 |
|
I received message from your support few minutes ago. The message explains it. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Hello, Your trial account (xxxxxxxxxx) has not been activated. We see that you have previously used Sierra Chart and have had at least 15 days of trial time. You will need to make a payment for Usage Time to access the available functionality. If you require your Sierra Chart account be activated to determine whether you can connect to an external Data/Trading service, then request a short-term activation through an Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets If you believe the determination that your account is not entitled to an activation is incorrect, then contact Sierra Chart support through an Account Support ticket with the reason: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets Follow the steps below to make a payment for usage time: 1. To purchase usage time, select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the number Months you wish to pay for and the Service Package. 3. Choose one of the payment options. Thank You, Sierra Chart Support |