Support Board
Date/Time: Thu, 21 Nov 2024 17:01:58 +0000
Completely missing chart display in chartbook and other odd beha
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| [2013-04-09 19:47:41] |
| User99606 - Posts: 9 |
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I'm having a strange problem with my chartbooks. When I open a new chartbook and duplicate a chart from another chartbook I get no chart at all. There isn't a time axis or price axis shown, only a gray screen with a tab (or tabs) at the top showing the symbol. If there are multiple tabs clicking on each tab will still show that blank gray screen with no x or y axis. The same problem sometimes occurs when I open a saved chartbook. If I add a new chart to the blank chartbook for any symbol that new chart displays normally, but clicking on other tabs does not change the chart displayed unless I maximize the new chart. Only then will the different charts in the chartbook be displayed when I click on their tabs. If that new chart is again shrunk to a window (instead of being maximized) then it will once again be the only chart that can be displayed no matter what tab I click on. I've attached some screenshots: 1. Original Chart.jpg - Working chart to be duplicated to a new chartbook. 2. Missing Chart.jpg - What displays in the new chartbook after duplicating the chart shown in "Original Chart.jpg." 3. Windowed Chart.jpg - The AAPL chart still is displayed after clicking on the AUD tab. 4. Maximized Chart.jpg - That same AUD tab displaying normally only after the AAPL chart is maximized. I've searched the support forums but it seems that most of the similar problems involve missing data on a otherwise normal chart. Any suggestions on steps that might resolve this without losing all of my existing work? Thanks. Date Time Of Last Edit: 2013-04-09 19:48:32
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 Original Chart.jpg / V - Attached On 2013-04-09 19:41:32 UTC - Size: 413.88 KB - 843 views Missing chart.jpg / V - Attached On 2013-04-09 19:41:45 UTC - Size: 151.48 KB - 849 views Windowed chart.jpg / V - Attached On 2013-04-09 19:42:00 UTC - Size: 271.19 KB - 830 views Maximized Chart.jpg / V - Attached On 2013-04-09 19:42:16 UTC - Size: 408.99 KB - 826 views |
| [2013-04-09 20:03:26] |
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This is very unusual. We cannot remember ever seeing anything like this before. We recommend restarting the computer. If you still notice notice a problem, provide us a Chartbook that contains charts that are not displaying properly, by following the instructions here: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-09 22:54:14] |
| User99606 - Posts: 9 |
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This problem appeared a couple of weeks ago and the computer has been restarted many times since then. Attached are the two chartbooks used to create the above screen captures. Date Time Of Last Edit: 2013-04-10 21:49:51
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 Chartbook10.cht - Attached On 2013-04-09 22:53:00 UTC - Size: 37.25 KB - 785 views |
| [2013-04-10 21:44:14] |
| User99606 - Posts: 9 |
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I've found a solution to the problem without losing all of my data and drawings. It appears that the chart position coordinates for all of my charts somehow became corrupted and all charts (when not maximized) were being displayed far off the visible screen. The "Window/Cascade" menu selection resized all charts back onto my screen. They remained there when the program was restarted. Date Time Of Last Edit: 2013-04-10 21:45:34
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| [2013-04-10 21:49:16] |
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This is good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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