Home >> Support Board

Support Board

Date/Time: Sun, 28 Apr 2024 11:27:05 +0000

How to Post a Message for Support

New Sierra Chart Futures Order Routing with Data Service (Available)

View Count: 19217

[2019-08-27 16:48:30] #200 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So you will initate my AMP account switchting from Rithmic to TT/Sierra We will instruct AMP to get this started which then coordinates that with you. Does the selection of my location have any impact on order routing gateway? No. You can use whatever server you want and change any time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-27 16:49:35

[2019-08-28 21:53:30] #201 [Go To First Post]
nosast2 - Posts: 73
I have a question regarding order execution with TT/Sierra. I'm usually entering the market with a hotkey on the passive side (Limit), e.g. the hotkey triggers a Buy LMT at the Bid side or Bid -1 tick or +1 tick. I use this to not experience slippage compared to a market order. Am I right that the LMT -/+ 1 Tick gets derived from the Denali feed and sent over via TT to the CME? What happens if Denali and TT/CME are not in sync for whatever reason? As of today I was only trading on the same solution as the datafeed (Rithmic, CQG and Infinity). Is there any monitoring on your end if the feed is lagging? If orderrouting and/or Denali gets disconnected will I receive a connection alert for either one? I'm pretty sure everything is sorted on as good as possible on your side but still missing some customer reviews or comparision to other feeds. Did you already do some testing regarding latency and reliability?

[2019-08-29 09:01:37] #202 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Am I right that the LMT -/+ 1 Tick gets derived from the Denali feed and sent over via TT to the CME? Yes. What happens if Denali and TT/CME are not in sync for whatever reason? This inherently does not make sense because there is no synchronization needed to TT in this regard. And there can be no doubt that our data feed is going to be lower latency with what TT would be able to offer. The data feed uses direct CME connectivity. Is there any monitoring on your end if the feed is lagging? No, there is not this type of monitoring. We only monitor for packet loss. Which there is none. We gradually since 2013 have made numerous performance improvements, and we offer a very consistently low latency data feed. If orderrouting and/or Denali gets disconnected will I receive a connection alert for either one? No. There is automatic reconnect to the next available server, unless there is a loss of connectivity on your side. Did you already do some testing regarding latency and reliability? We design everything to be very fast and efficient. It is clear the data feed is very low latency. And there are no reliability issues. Especially with the new Denali Exchange Data Feed being we use two different data centers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-09-02 22:30:24] #203 [Go To First Post]
User379468 - Posts: 508
Everything is completely stable with it on our side and there has been no further incidents from the TT side. There is significant order flow through it every day. We are not preventing anyone from using the service. So long as you are confident in what TT offers it is perfectly fine to use. As it's been a couple weeks since the last problems now, are you back to recommending this as the overall most reliable configuration? And it is now supported to have the TT order routing transaction fees billed from your AMP account. Can the entire setup including the SC/Denali feed also be billed through the Amp trading account?

[2019-09-03 01:44:07] #204 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
As it's been a couple weeks since the last problems now, are you back to recommending this as the overall most reliable configuration? Our recommendation is only if you trust TT. But many banks put their trust in them. Can the entire setup including the SC/Denali feed also be billed through the Amp trading account? Yes but AMP may still need a little more time on their side to get this all ready. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-03 01:44:58

[2019-09-03 02:10:54] #205 [Go To First Post]
User379468 - Posts: 508
Our recommendation is only if you trust TT. But many banks put their trust in them. Do you recommend any better alternative?

[2019-09-03 07:52:18] #206 [Go To First Post]
nosast2 - Posts: 73
Can the entire setup including the SC/Denali feed also be billed through the Amp trading account? Yes but AMP may still need a little more time on their side to get this all ready. This would be ideal!

[2019-09-03 21:46:24] #207 [Go To First Post]
nosast2 - Posts: 73
AMP is ready for billing of routing fees and Denali feed!!!


Bildschirmfoto 2019-09-03 um 23.11.34.png / V - Attached On 2019-09-03 21:46:12 UTC - Size: 176.51 KB - 544 views

[2019-09-03 23:33:55] #208 [Go To First Post]
User379468 - Posts: 508
What's the setup needed and cost for accessing the TT app with using this setup?

[2019-09-04 05:31:59] #209 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to post #208, we assume that it is the standard TT monthly fee of 50 USD/month. But please confirm this with your broker. We will do our best to get out the the Sierra Chart web-based trading page for this order routing service, as soon as we can. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-09-04 07:13:16] #210 [Go To First Post]
nosast2 - Posts: 73
At AMP using TT web or mobile would cost 50 USD per month and I doubt it will be different with other brokers. We will do our best to get out the the Sierra Chart web-based trading page for this order routing service, as soon as we can. Nice! If this page is somewhat mobile friendly there will be no need for TT's app for basic order functionalities.

[2019-09-11 21:46:14] #211 [Go To First Post]
Robt1975 - Posts: 4
Can I use Sierra Chart data with order routing for Amp, and Sierra Chart data for Interactive Brokers at the same time ? If so would I use the same data feed subscription or would I have to pay for it twice? Thanks.

[2019-09-12 04:43:22] #212 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The answer to post #211 above, is yes you can. You just pay once for the data feed. But you must have a directly paid for Sierra Chart account, not through your broker. You will want to use this data feed if you just require CME data: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-12 04:43:46

[2019-09-12 06:13:29] #213 [Go To First Post]
User379468 - Posts: 508
We will do our best to get out the the Sierra Chart web-based trading page for this order routing service, as soon as we can. What date can this be expected?

[2019-09-12 08:34:53] #214 [Go To First Post]
binaryduke - Posts: 360
For the Sierra Chart Futures Order Routing with Data Service, please could you clarify 'Cost is .10 USD per contract for order routing. No order routing fees from your clearing firm will be billed. Current data feed pricing starts at 20 USD per month.'. I have examined the routing fees billed on my SC account and these are correct @ $0.10 per contract. Looking at the corresponding AMP statements I also see: Clearing TTnet which is $0.10 per round trip contract billed to my brokerage account TT-W TRF which is $0.60 per round trip contract At first look, it appears that the Clearing TTnet is a duplicate of the fees being paid from my Sierra Chart services balance. If this is a duplicate, on which side is the duplicate billing occurring? Sierra Chart or AMP?

[2019-09-12 22:54:52] #215 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In response to post #213 we cannot give an exact date but we will try to get this out as soon as we can. We will still try for September 2019. Regarding these: Clearing TTnet which is $0.10 per round trip contract billed to my brokerage account TT-W TRF which is $0.60 per round trip contract Contact your broker about them. If any of these are fees paid to TT, they should not be billed on your brokerage account especially through AMP. Since AMP would not be billed by TT for order routing when using this service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-09-12 22:55:02

[2019-09-13 19:20:15] #216 [Go To First Post]
User796776 - Posts: 95
Following up from post #137-138 regarding futures options certification. The trade service log displays: SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: No limits. Internal Order ID: 4072. Service Order ID: 95973. Symbol: ESU19 P3000.ES.FUT_OPT.CME. Account: \| 2019-09-13 15:16:47.795 * Is there something additional I need to do to enable futures options?

[2019-09-13 19:32:28] #217 [Go To First Post]
User796776 - Posts: 95
Following up on post #172, Is there an update for billing of routing fees with Dorman Trading/Stage5.

[2019-09-13 22:53:05] #218 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: No limits. Internal Order ID: 4072. Service Order ID: 95973. Symbol: ESU19 P3000.ES.FUT_OPT.CME. Account: \| 2019-09-13 15:16:47.795 * The "No limits" error we are quite sure applies to your own TT account settings. Contact your broker about this. Is there an update for billing of routing fees with Dorman Trading/Stage5. This has not been set up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-10-20 14:53:06] #219 [Go To First Post]
Lmesd - Posts: 19
AMP is ready for billing of routing fees and Denali feed!!! Is this gonna happen for the complete SC real-time datafeed as well ? I need EUREX

[2019-10-20 20:55:00] #220 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No, that will not be the case for EUREX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-10-28 00:14:10] #221 [Go To First Post]
nosast - Posts: 290
Any news on the release of the web-based trading for quick and mobile access to Sierras orderrouting?

[2019-10-28 21:22:50] #222 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Probably not for another couple of weeks at the soonest. We do apologize for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-10-28 22:15:05] #223 [Go To First Post]
nosast - Posts: 290
Ok no worries. As long as it is coming someday I'm happy and stick for most trades with my second broker/routing. I suppose that all the effort and the very reliable infrastructure/network you set up for your order routing solution will also be the base for the upcoming direct CME access and that we than can switch from TT/Sierra to CME/Sierra pretty easy and that the web-based trading can also be used for both.

[2019-11-01 10:21:18] #224 [Go To First Post]
User379468 - Posts: 508
Our recommendation is only if you trust TT. But many banks put their trust in them. Do you recommend any better alternative? 1. Another couple months have passed since many of the major TT issues, can you update on the status, reliability, and current/recent issues with this setup? Is it still the most reliable trading setup possible with SC overall? 2. Is it possible with this service to shorten the symbol names to be short/simple/space saving/easy to type and remove the exchange info like you do with your Futures Evaluator service? 3. How many users are trading with this service? 4. Can you test or tell us if anyone has tested if it works with TT Web/Desktop/Mobile also for Order Management? Date Time Of Last Edit: 2019-11-04 12:26:39

[2019-11-01 12:33:03] #225 [Go To First Post]
Lmesd - Posts: 19
Stoked with the vision to develop new standards, yet willing to plan things out 1) Will the CME direct order routing be able to coexist with TT FIX to handle EUREX ? during the time it takes to build a connection to that exchange, which was exposed as uncertain due to cost vs demand 2) How is the risk management of the CME routing planned to be taken care of without a technology provider as middle man controlling he limits ? If too early to discuss, nevermind Date Time Of Last Edit: 2019-11-01 12:35:51

To post a message in this thread, you need to log in with your Sierra Chart account: