Support Board
Date/Time: Fri, 31 Jan 2025 09:04:06 +0000
transfering payment to the newly created account
View Count: 790
| [2019-01-18 19:15:10] |
| User749401 - Posts: 2 |
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Dear Sir, I've opened a futures account with T4FL. After downloading the newest Sierra Chart I was trying connect with the account but I couldn't. The broker told me to create another account as 'In that case you will need to setup a new account that is unrelated to the previous broker. I am guessing the Sierra account setup through the broker is only enabled for data provided from that broker.' I did establish a new account and new connection and it has worked, but...before that I paid 3 month subscription for the old (this - AC110649) account that I won't use anymore as the connection with the new broker doesn't work on that account. May I ask you to transfer that 3-month subscription-payment to the newly created account (named 'Pawel Wozniak')? I'm looking forward to your reply. Best regards, Paul |
 Connection Problem Acc 110649.jpg / V - Attached On 2019-01-18 19:14:52 UTC - Size: 343.96 KB - 259 views |
| [2019-01-19 23:51:06] |
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Yes we will do that for you. We apologize for the delay. This will be handled on Monday. We see the other account already has usage time on it so you are fine for the moment.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-01-20 00:07:27] |
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We have transferred over your service balance. There was a 5 USD fee for the transfer. Sierra Chart Support |
| [2019-04-24 15:32:44] |
| User749401 - Posts: 2 |
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Hi, I have 2 accounts under this user: 'AMP Trading' and 'Pawel **'. I don't know to switch to 'Pawel Wozniak' so I could check the acc. status (subscriptions, packages, expiry dates etc.). Can you please help and instruct me how to switch to the second account so I could see that information? Thank you. Paul Date Time Of Last Edit: 2019-04-24 18:34:18
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| [2019-04-24 18:33:50] |
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Just use the following link and log into the Sierra Chart website using whichever login you want to check on. If you want to change accounts, then you need to log out, and log back in again using the other account information. Here is the link: https://www.sierrachart.com/UserControlPanel.php The logout button is on the upper right corner of each page of the website. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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