Support Board
Date/Time: Sun, 24 Nov 2024 12:42:44 +0000
Can't reconnect
View Count: 1288
| [2013-11-07 16:27:15] |
| Barbara Tobias - Posts: 35 |
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I updated to the new version and now I cannot reconnect to IB. The charts come up, but not active and the upper right corner is yellow and says "waiting to reconnect". I tried to go back and install earlier version (which worked fine until I updated) and still can't connect. Charts won't update.
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| [2013-11-07 16:45:10] |
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Most likely the problem is you need to update Trader Workstation to the latest version. Not sure why you cannot connect on a prior version. Please provide us a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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