Support Board
Date/Time: Thu, 23 Jan 2025 09:47:12 +0000
Cannot make a trade on REAL time...
View Count: 592
| [2018-11-26 01:46:01] |
| User866517 - Posts: 4 |
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I discussed several times this issue with my broker Cannon Trading (John Thorpe is my broker) we check the data is active and I'm paying for it. We check the DTS and everything seems to be ok there. The pc runs on a windows 7 and has 8 gig of memory, I do not use the 64bit icon to login and there is no firewall on the pc as well. Please advise. Attached pic with the relevant screen. |
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| [2018-11-26 06:42:27] |
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You need to set your correct Gain Capital trading account identifier in Global Settings >> Data/Trade Service Settings >> Service Setting >>Trade Account. This is where the problem is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-26 06:42:49
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| [2018-11-26 12:41:54] |
| User866517 - Posts: 4 |
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I tried what you advised me to do but the same thing happen again. I am not sure what it could be. Attached are pics with relevant screens.Thank you!
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Private File Private File Attachment Deleted. |
| [2018-11-26 14:26:29] |
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The error message you see in the Trade Service Log indicating an unknown account is from Gain Capital. You need to ask them why you are getting that with the Trade Account you are using . We do not know. This is not within our control.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-26 14:26:57
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