Support Board
Date/Time: Thu, 23 Jan 2025 09:43:12 +0000
RUT-I-RUSSELL Symbol
View Count: 1077
| [2018-11-23 22:19:42] |
| Peter Power - Posts: 70 |
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I am not able to download historical (daily) data for the big Russell 2000. I updated the symbol list from server as you advised other members. It downloads just 14 days back. I can download historical data for other indexes including emini Russell 2000 (RTY). Please advise.
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| [2018-11-23 22:22:33] |
| Peter Power - Posts: 70 |
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...btw I am able to download 14 days of history just when I set the chart to "intraday chart". When I choose "historical chart" it always says "download failed".
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| [2018-11-25 03:27:15] |
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That is no longer the correct symbol. The correct symbol can be found in File >> Find Symbol >>IB Indexes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-25 03:27:26
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| [2018-11-25 09:17:52] |
| Peter Power - Posts: 70 |
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No, that is not working neither. Funny thing is that all the other IB indexes are working, except this one.
Date Time Of Last Edit: 2018-11-25 09:18:07
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| [2018-11-25 09:58:34] |
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Probably related to the FTSE Russell market data policies. Interactive Brokers probably would not have permission to provide this data. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For example FTSE Russell would not let our data provider provide data into Sierra Chart. A separate agreement would be required with us which we do not have. So the same would apply to Interactive Brokers as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-25 09:59:52
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| [2018-11-25 10:25:45] |
| Peter Power - Posts: 70 |
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I sent you the message log for analysis.
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| [2018-11-25 10:26:17] |
| Peter Power - Posts: 70 |
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Software version: 1697 | 2018-11-25 04:19:23 Usage end date: 2019-02-04 | 2018-11-25 04:19:23 Enabled for: Advanced Features. | 2018-11-25 04:19:23 Enabled for: Advanced Features 2. | 2018-11-25 04:19:23 Enabled for: Sierra Chart Historical Data Service. | 2018-11-25 04:19:23 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2018-11-25 04:19:23 Enabled for: INDEXES_DATA_BARCHART | 2018-11-25 04:19:23 Enabled for: CME with Market Depth for nonprofessional Trading accounts | 2018-11-25 04:19:23 Enabled for: CBOT with Market Depth for nonprofessional Trading accounts | 2018-11-25 04:19:23 Received 1 data feed usernames. | 2018-11-25 04:19:23 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-11-25 04:19:23 Current selected Data/Trading service: Interactive Brokers | 2018-11-25 04:19:23 Chart Update Interval: 100 | 2018-11-25 04:19:23 Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2018-11-25 04:19:23 2018-11-25 11:19:23 Local computer time | 2018-11-25 04:19:23 2018-11-25 10:19:23 Local computer time in UTC | 2018-11-25 04:19:23 2018-11-25 04:19:23 Local computer time in SC Time Zone | 2018-11-25 04:19:23 2018-11-25 08:42:46 Server time in UTC | 2018-11-25 04:19:23 Local computer UTC time and Server UTC time difference: 1 seconds. | 2018-11-25 04:19:23 Program path: C:\sierrachart\ | 2018-11-25 04:19:23 Data Files path: C:\sierrachart\Data\ | 2018-11-25 04:19:23 OS Version Number: 6.3 | 2018-11-25 04:19:23 Locale Setting: C | 2018-11-25 04:19:23 Interactive Brokers | Timed out waiting for Trade Position request end message. Trying again. | 2018-11-25 04:19:37 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates) for account: U129* | 2018-11-25 04:19:37 Interactive Brokers | Received Trade Positions download end message for account U129* | 2018-11-25 04:19:37 Interactive Brokers | Using primary service for historical data for RUT-IND-RUSSELL | 2018-11-25 04:20:10 Historical Daily data request for RUT-IND-RUSSELL matches current download and is queued for download since earlier data is requested. | 2018-11-25 04:20:10 HD Request # 29 | Error downloading historical Daily data for RUT-IND-RUSSELL. The download timed out. | 2018-11-25 04:21:32 HD Request # 29 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for RUT-IND-RUSSELL | 2018-11-25 04:21:32 HD Request # 29 | Completion time: 3m | 2018-11-25 04:21:32 HD Request # 29 | Daily data download complete for RUT-IND-RUSSELL. Unique request ID: 35 | 2018-11-25 04:21:32 Removed historical data download ID 35 | 2018-11-25 04:21:32 Message from IB: No historical data query found for ticker id:13. IB Error Code: 366. Request ID: 13. | 2018-11-25 04:21:32 HD Request # 36 | Downloading Intraday chart data for $VIX to the file $VIX.scid. Service: cboe.index | 2018-11-25 04:21:32 HD Request # 36 | Download start date-time: 2018-11-23 12:14:58.000 | 2018-11-25 04:21:32 HD Request # 36 | Requesting a total of 1 days and 62794 seconds. | 2018-11-25 04:21:32 HD Request # 36 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 62794. | 2018-11-25 04:21:32 HD Request # 36 | Requesting 1 Day of data at 30 secs with ending date-time at 2018-11-24 12:04:58 for $VIX. PriceType: TRADES | 2018-11-25 04:21:32 RUT-IND-RUSSELL Daily #3 | Reloading chart. | 2018-11-25 04:21:32 RUT-IND-RUSSELL Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\sierrachart\Data\RUT-IND-RUSSELL.dly | 2018-11-25 04:21:32 HD Request # 36 | Message from IB: No security definition has been found for the request. IB Error Code: 200. Request ID: 14. | 2018-11-25 04:21:32 HD Request # 36 | Error downloading historical Intraday data for $VIX. The symbol is unknown to the server. | 2018-11-25 04:21:32 HD Request # 36 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for $VIX | 2018-11-25 04:21:32 HD Request # 36 | Completion time: 0s | 2018-11-25 04:21:32 HD Request # 36 | Intraday data download complete for $VIX. Unique request ID: 36 | 2018-11-25 04:21:32 Removed historical data download ID 36 | 2018-11-25 04:21:32 Real-time Intraday chart data file updates started for $VIX | 2018-11-25 04:21:32 Intraday chart data file opened for $VIX | 2018-11-25 04:21:32 Message from IB: No historical data query found for ticker id:14. IB Error Code: 366. Request ID: 14. | 2018-11-25 04:21:32 HD Request # 37 | Downloading Historical Daily chart data for RUT-IND-RUSSELL. Starting date: 1968-11-24. Service: interactive_brokers.trading | 2018-11-25 04:21:32 HD Request # 37 | Requesting 365 days of historical Daily data for RUT-IND-RUSSELL with end date 2018-11-25 | 2018-11-25 04:21:32 HD Request # 37 | Error downloading historical Daily data for RUT-IND-RUSSELL. The download timed out. | 2018-11-25 04:24:32 HD Request # 37 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for RUT-IND-RUSSELL | 2018-11-25 04:24:32 HD Request # 37 | Completion time: 3m | 2018-11-25 04:24:32 HD Request # 37 | Daily data download complete for RUT-IND-RUSSELL. Unique request ID: 37 | 2018-11-25 04:24:32 Removed historical data download ID 37 | 2018-11-25 04:24:32 Message from IB: No historical data query found for ticker id:15. IB Error Code: 366. Request ID: 15. | 2018-11-25 04:24:32 RUT-IND-RUSSELL Daily #3 | Reloading chart. | 2018-11-25 04:24:32 RUT-IND-RUSSELL Daily #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\sierrachart\Data\RUT-IND-RUSSELL.dly | 2018-11-25 04:24:32 The message log has been sent to support. | 2018-11-25 04:24:46 * HTTPS connection to www.sierrachart.com:443 (181) | Creating socket. Using TLS 1.2. | 2018-11-25 04:24:46 HTTPS connection to www.sierrachart.com:443 (181) | Connecting to IP: 204.15.192.108. | 2018-11-25 04:24:46 Sending of the Message Log is completed. The response was saved to C:\sierrachart\Data\MessageLogAnalysis.htm | 2018-11-25 04:24:47 HTTPS connection to www.sierrachart.com:443 (181) | Socket gracefully closed by remote side. | 2018-11-25 04:24:52 HTTPS connection to www.sierrachart.com:443 (181) | Received socket Close event. | 2018-11-25 04:24:52 HTTPS connection to www.sierrachart.com:443 (181) | Initiating close of socket by core. | 2018-11-25 04:24:52 HTTPS connection to www.sierrachart.com:443 (181) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-11-25 04:24:52 HTTPS connection to www.sierrachart.com:443 (181) | Closed. | 2018-11-25 04:24:52 |
| [2018-11-25 21:31:34] |
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We cannot provide further help, there is just simply no response from Trader Workstation for the request. Also TWS is not even providing account updates for your account: Interactive Brokers | Timed out waiting for Trade Position request end message. Trying again. | 2018-11-25 04:19:37 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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