Support Board
Date/Time: Thu, 23 Jan 2025 15:26:36 +0000
Post From: RUT-I-RUSSELL Symbol
| [2018-11-25 09:58:34] |
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Probably related to the FTSE Russell market data policies. Interactive Brokers probably would not have permission to provide this data. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For example FTSE Russell would not let our data provider provide data into Sierra Chart. A separate agreement would be required with us which we do not have. So the same would apply to Interactive Brokers as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-11-25 09:59:52
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