Support Board
Date/Time: Thu, 23 Jan 2025 00:05:37 +0000
Data feed frozen
View Count: 590
| [2018-11-01 14:04:32] |
| User219607 - Posts: 2 |
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Hello, I am currently getting an error message for insufficient funds and the Sierra Charts data feed was canceled. Prior to the renewal at 5:00 UTC I deposited the appropriate funds and paid for the data feeds but the system went ahead and canceled my feed anyways. I'd like to know what I can do to get the data feed up and running again and a way to prevent this from happening again. Thank you
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| [2018-11-01 16:24:04] |
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We see that you have re-activated the Market Data Feed. Let us know if you need more help.
Sierra Chart Support |
| [2018-11-01 17:12:07] |
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Next time just make sure you have enough credit on your account and really hours before the renewal time to be safe. Otherwise, that would be the only reason it would not renew and get canceled instead.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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