Support Board
Date/Time: Wed, 22 Jan 2025 23:23:42 +0000
No data from Connection on latest version of Sierra Chart
View Count: 657
| [2018-10-30 15:03:09] |
| Trint - Posts: 115 |
|
Hi SC, I sometimes have two Instances of Sierra Chart running and I decided to update one from 1697 to 1831. Both Instance Connections for data worked OK. On updating to 1831 I noticed the connection not working and I put this down to the DTC server config. I then tried to disable the DTC on my Main Instance of Sierra Chart and that started to not get data and it's also now stopped working after putting it back to the original settings so I'm not sure what's happened. I've tried looking at Symbols I already have data for and ones I've never looked at. Hoping you can help. === LOG === Reading Internal Order ID file. | 2018-10-30 14:49:23 Reading Trade Orders file. | 2018-10-30 14:49:23 Reading Trade Positions file. | 2018-10-30 14:49:23 Account Balance file. | 2018-10-30 14:49:23 Listening on UDP port 22903. | 2018-10-30 14:49:23 Software version: 1831 64-bit | 2018-10-30 14:49:23 Usage end date: 2019-01-31 | 2018-10-30 14:49:23 Enabled for: Advanced Features. | 2018-10-30 14:49:23 Enabled for: Sierra Chart Historical Data Service. | 2018-10-30 14:49:23 Allow Support for Sierra Chart Data Feeds is enabled. | 2018-10-30 14:49:23 Current selected Data/Trading service: SC Data - All Services | 2018-10-30 14:49:23 Chart Update Interval: 500 | 2018-10-30 14:49:23 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2018-10-30 14:49:23 2018-10-30 14:49:23 Local computer time | 2018-10-30 14:49:23 2018-10-30 14:49:23 Local computer time in UTC | 2018-10-30 14:49:23 2018-10-30 14:49:23 Local computer time in SC Time Zone | 2018-10-30 14:49:23 2018-10-30 14:49:25 Server time in UTC | 2018-10-30 14:49:23 Local computer UTC time and Server UTC time difference: 3 seconds. | 2018-10-30 14:49:23 Program path: C:\SierraChart_H_TEST64\SierraChart_H\ | 2018-10-30 14:49:23 Data Files path: C:\SierraChart_H_TEST64\SierraChart_H\Data\ | 2018-10-30 14:49:23 OS Version Number: 6.1 | 2018-10-30 14:49:23 Locale Setting: C | 2018-10-30 14:49:23 Created the DTC Protocol server. | 2018-10-30 14:49:23 DTC Protocol Server listening on port 11099. | 2018-10-30 14:49:23 Created the DTC Protocol historical data server. | 2018-10-30 14:49:23 HD Server Manager | Listening on port 11098 | 2018-10-30 14:49:23 Checking for new symbol settings for service code scdataallservices | 2018-10-30 14:49:23 HTTPS www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2018-10-30 14:49:23 HTTPS www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2018-10-30 14:49:23 Received 5 login tokens. | 2018-10-30 14:49:24 HTTPS www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2018-10-30 14:49:25 HTTPS www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2018-10-30 14:49:25 Symbol settings are up-to-date for scdataallservices | 2018-10-30 14:49:28 HTTPS login.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-10-30 14:49:28 HTTPS login.sierrachart.com:443 (1) | Received socket Close event. | 2018-10-30 14:49:28 HTTPS login.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-10-30 14:49:28 HTTPS login.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-30 14:49:28 HTTPS login.sierrachart.com:443 (1) | Closed. | 2018-10-30 14:49:28 SC Data - All Services | Connected to data server. | 2018-10-30 14:49:29 SC Data - All Services | Starting real-time market data updates for: AAPL. ID: 1 | 2018-10-30 14:49:29 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AAPL | 2018-10-30 14:49:29 SC Data - All Services | Requesting security definition data for: AAPL. ID: 1 | 2018-10-30 14:49:29 HTTPS www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2018-10-30 14:49:29 HTTPS www.sierrachart.com:443 (2) | Received socket Close event. | 2018-10-30 14:49:29 HTTPS www.sierrachart.com:443 (2) | Signaling to core to close socket | 2018-10-30 14:49:29 HTTPS www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-30 14:49:29 HTTPS www.sierrachart.com:443 (2) | Closed. | 2018-10-30 14:49:29 HTTPS www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2018-10-30 14:49:31 HTTPS www.sierrachart.com:443 (5) | Received socket Close event. | 2018-10-30 14:49:31 HTTPS www.sierrachart.com:443 (5) | Signaling to core to close socket | 2018-10-30 14:49:31 HTTPS www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-30 14:49:31 HTTPS www.sierrachart.com:443 (5) | Closed. | 2018-10-30 14:49:31 HTTPS www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2018-10-30 14:49:33 HTTPS www.sierrachart.com:443 (4) | Received socket Close event. | 2018-10-30 14:49:33 HTTPS www.sierrachart.com:443 (4) | Signaling to core to close socket | 2018-10-30 14:49:33 HTTPS www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-30 14:49:33 HTTPS www.sierrachart.com:443 (4) | Closed. | 2018-10-30 14:49:33 EURDKK 60 Min #1 | Reloading chart. | 2018-10-30 14:49:34 EURDKK 60 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_H_TEST64\SierraChart_H\Data\EURDKK.scid | 2018-10-30 14:49:34 Using Bid/Ask average for last trade price for EURDKK | 2018-10-30 14:49:34 SC Data - All Services | Starting real-time market data updates for: EURDKK. ID: 2 | 2018-10-30 14:49:34 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: EURDKK | 2018-10-30 14:49:34 SC Data - All Services | Requesting security definition data for: EURDKK. ID: 2 | 2018-10-30 14:49:34 Intraday data recording state for symbol EURDKK is set to download 'Pending'. | 2018-10-30 14:49:34 Delaying start of download for EURDKK | 2018-10-30 14:49:34 HD Request # 2 | Downloading Intraday chart data for EURDKK to the file EURDKK.scid. Service: fxcm | 2018-10-30 14:49:39 Compressing file: C:\SierraChart_H_TEST64\SierraChart_H\Data\EURDKK.scid. This may take a while. | 2018-10-30 14:49:39 HD Request # 2 | Download start date-time: 2017-06-17 15:49:39.000 | 2018-10-30 14:49:39 HD Request # 2 | Requesting historical Intraday Minute data for EURDKK starting at 2017-06-17 09:49:39 (Exchange time). | 2018-10-30 14:49:39 HTTPS historicaldata.sierrachart.com:443 (1) | Creating socket. Using TLS 1.2. | 2018-10-30 14:49:39 HTTPS historicaldata.sierrachart.com:443 (1) | Connecting to IP: 88.99.0.216. | 2018-10-30 14:49:39 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURDKK | 2018-10-30 14:49:40 HD Request # 2 | Completion time: 0s | 2018-10-30 14:49:40 HD Request # 2 | Intraday data download complete for EURDKK. Unique request ID: 1 | 2018-10-30 14:49:40 Removed historical data download ID 1 | 2018-10-30 14:49:40 Real-time Intraday chart data file updates started for EURDKK | 2018-10-30 14:49:40 Opened cached Intraday file: C:\SierraChart_H_TEST64\SierraChart_H\Data\EURDKK.scid | 2018-10-30 14:49:40 Intraday chart data file opened for EURDKK | 2018-10-30 14:49:40 Disabled DTC protocol server. Disconnecting clients. | 2018-10-30 14:50:46 HD Server Manager | Starting exit sequence. | 2018-10-30 14:50:46 HD Server Manager | Closing listening socket for port 11098 | 2018-10-30 14:50:46 Listening socket (884). Port 11098 | Closed. | 2018-10-30 14:50:46 HD Server Manager | Signaling the client threads for the historical data server to end. | 2018-10-30 14:50:46 HD Server Manager | All client threads have ended. | 2018-10-30 14:50:46 Deleted the DTC Protocol historical data server. | 2018-10-30 14:50:46 File >> Disconnect selected. | 2018-10-30 14:50:49 SC Data - All Services | Disconnected. | 2018-10-30 14:50:49 SC Data - All Services | Connected to data server. | 2018-10-30 14:51:07 SC Data - All Services | Starting real-time market data updates for: AAPL. ID: 1 | 2018-10-30 14:51:07 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AAPL | 2018-10-30 14:51:07 SC Data - All Services | Requesting security definition data for: AAPL. ID: 1 | 2018-10-30 14:51:07 Using Bid/Ask average for last trade price for EURDKK | 2018-10-30 14:51:07 SC Data - All Services | Starting real-time market data updates for: EURDKK. ID: 2 | 2018-10-30 14:51:07 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: EURDKK | 2018-10-30 14:51:07 SC Data - All Services | Requesting security definition data for: EURDKK. ID: 2 | 2018-10-30 14:51:07 Intraday data recording state for symbol EURDKK is set to download 'Pending'. | 2018-10-30 14:51:07 Delaying start of download for EURDKK | 2018-10-30 14:51:07 HD Request # 3 | Downloading Intraday chart data for EURDKK to the file EURDKK.scid. Service: fxcm | 2018-10-30 14:51:11 HD Request # 3 | Download start date-time: 2017-06-17 15:51:11.000 | 2018-10-30 14:51:11 HD Request # 3 | Requesting historical Intraday Minute data for EURDKK starting at 2017-06-17 09:51:11 (Exchange time). | 2018-10-30 14:51:11 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURDKK | 2018-10-30 14:51:12 HD Request # 3 | Completion time: 0s | 2018-10-30 14:51:12 HD Request # 3 | Intraday data download complete for EURDKK. Unique request ID: 2 | 2018-10-30 14:51:12 Removed historical data download ID 2 | 2018-10-30 14:51:12 Real-time Intraday chart data file updates started for EURDKK | 2018-10-30 14:51:12 Opened cached Intraday file: C:\SierraChart_H_TEST64\SierraChart_H\Data\EURDKK.scid | 2018-10-30 14:51:12 Intraday chart data file opened for EURDKK | 2018-10-30 14:51:12 File >> Disconnect selected. | 2018-10-30 14:51:38 SC Data - All Services | Disconnected. | 2018-10-30 14:51:38 SC Data - All Services | Connected to data server. | 2018-10-30 14:52:10 SC Data - All Services | Starting real-time market data updates for: AAPL. ID: 1 | 2018-10-30 14:52:10 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: AAPL | 2018-10-30 14:52:10 SC Data - All Services | Requesting security definition data for: AAPL. ID: 1 | 2018-10-30 14:52:10 EURDKK 60 Min #1 | Reloading chart. | 2018-10-30 14:52:20 EURDKK 60 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart_H_TEST64\SierraChart_H\Data\EURDKK.scid | 2018-10-30 14:52:20 Using Bid/Ask average for last trade price for EURDKK | 2018-10-30 14:52:20 SC Data - All Services | Starting real-time market data updates for: EURDKK. ID: 2 | 2018-10-30 14:52:20 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: EURDKK | 2018-10-30 14:52:20 SC Data - All Services | Requesting security definition data for: EURDKK. ID: 2 | 2018-10-30 14:52:20 Intraday data recording state for symbol EURDKK is set to download 'Pending'. | 2018-10-30 14:52:20 Delaying start of download for EURDKK | 2018-10-30 14:52:20 HD Request # 4 | Downloading Intraday chart data for EURDKK to the file EURDKK.scid. Service: fxcm | 2018-10-30 14:52:25 HD Request # 4 | Download start date-time: 2017-06-17 15:52:25.000 | 2018-10-30 14:52:25 HD Request # 4 | Requesting historical Intraday Minute data for EURDKK starting at 2017-06-17 09:52:25 (Exchange time). | 2018-10-30 14:52:25 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURDKK | 2018-10-30 14:52:26 HD Request # 4 | Completion time: 1s | 2018-10-30 14:52:26 HD Request # 4 | Intraday data download complete for EURDKK. Unique request ID: 3 | 2018-10-30 14:52:26 Removed historical data download ID 3 | 2018-10-30 14:52:26 Real-time Intraday chart data file updates started for EURDKK | 2018-10-30 14:52:26 Opened cached Intraday file: C:\SierraChart_H_TEST64\SierraChart_H\Data\EURDKK.scid | 2018-10-30 14:52:26 Intraday chart data file opened for EURDKK | 2018-10-30 14:52:26 HTTPS historicaldata.sierrachart.com:443 (1) | Received socket Close event. | 2018-10-30 14:55:26 HTTPS historicaldata.sierrachart.com:443 (1) | Socket gracefully closed by remote side. | 2018-10-30 14:55:26 HTTPS historicaldata.sierrachart.com:443 (1) | Signaling to core to close socket | 2018-10-30 14:55:26 HTTPS historicaldata.sierrachart.com:443 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2018-10-30 14:55:26 HTTPS historicaldata.sierrachart.com:443 (1) | Closed. | 2018-10-30 14:55:26 |
| [2018-10-30 16:13:43] |
| |
|
We do not see anything unusual in this Message Log. You are not going to get real-time data for either of these symbols: SC Data - All Services | Starting real-time market data updates for: AAPL. ID: 1 | 2018-10-30 14:52:10 SC Data - All Services | Starting real-time market data updates for: EURDKK. ID: 2 | 2018-10-30 14:52:20 And you are not going to get historical data for that Forex symbol. You would need to use the symbol ^EURDKK instead. This is an unusual pair and it is not listed in File >> Find Symbol >> Forex. Tell us what symbol you are having a problem with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-30 16:14:04
|
| [2018-10-30 16:29:34] |
| Trint - Posts: 115 |
|
My mistake, I was getting myself in a muddle with the Real-Time data and my main instance of historical data is now working OK (I have no idea why AAPL keeps trying to update on start up but that's not important) It was more a case of updating another Instance of Sierra Chart for Real time Forex pricing. Version 1637 would show symbols like - EURUSD - updating as they should in real-time but when I upgraded to 1831 they failed to update. I also noticed the following error below in the logs ### Error binding to UDP port 22903. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2018-10-30 16:16:34 ### ...And so I thought it was a DTC issue. I have disabled DTC in the other Instance but still seem to get that error. Date Time Of Last Edit: 2018-10-30 16:30:08
|
| [2018-10-30 16:34:40] |
| Trint - Posts: 115 |
|
Even when I have the one instance open (RealTime Sierr Chart instance), without that Error Binding message. AUDJPY fails to update in Real-Time when it did update in Version 1637
Date Time Of Last Edit: 2018-10-30 16:35:46
|
| [2018-10-30 16:48:55] |
| |
|
(I have no idea why AAPL keeps trying to update on start up but that's not important) Refer to:Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency Follow the instructions here in regards to not receiving the real-time data for the EURUSD symbol: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.14 - Symbol Settings for Routing Market Data Requests Missing Error binding to UDP port 22903. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2018-10-30 16:16:34 To resolve this port number conflict, refer to:Using DTC Server for Data and Trading in Another Sierra Chart Instance: Resolving DTC Protocol Server Port Number Conflicts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-30 16:59:03] |
| Trint - Posts: 115 |
|
Fantastic!... that all worked a treat and it feels like I got a 3-for-1 help there, even with the APPL symbol. Happy days and thank you. I know you don't like worded thank you's but I couldn't resist in this case. :) |
To post a message in this thread, you need to log in with your Sierra Chart account: