Support Board
Date/Time: Wed, 22 Jan 2025 20:55:21 +0000
I put one order - >> x25 (i have 25 orders)
View Count: 710
| [2018-10-22 15:31:59] |
| User379814 - Posts: 3 |
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Hello sorry for my english. I speek russian. Help me please. I put request to bitmex support about this: i put 1 order and sierra multiply x25 (see attach). Support of bitmex answer me: please contact DTC. It impossible that i put five separate orders during 1 sec. I upgrade program to 1825 but yesterday i have same problem - i press buy market 2000 and->>> my possition (size 4000) is flaten https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=23013 |
| [2018-10-22 17:40:22] |
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Refer to: Trade Activity Log Analysis Maybe this is from an automated trading system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-23 12:51:45] |
| User379814 - Posts: 3 |
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NO No no I disable automated trading system. Please help. Version 17xx is no problem
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| [2018-10-25 07:59:01] |
| User379814 - Posts: 3 |
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why do not you answer? You have a critical problem in your program. You must immediately respond. I lost a lot of money because of you. I had a better opinion of your program. For a long time, it was reliable. Stop renewing subscription.
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| [2018-10-25 18:19:40] |
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There definitively is no problem like this within Sierra Chart. The reason we do not answer is because we need detailed information from you which we do not currently have. An issue like this is not an issue within Sierra Chart itself but there is some other explanation. Refer to this section here to determine the origin of those orders: https://www.sierrachart.com/index.php?page=doc/TradeActivityLogAnalysis.php#OriginOfNon-SimulatedOrder If you need further help we need the information requested here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis You do not need to pay for this. We will look into it but we need to get the Trade Activity Log. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-26 01:02:22
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| [2018-10-26 01:02:26] |
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Post above has been updated.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-26 01:02:32
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