Support Board
Date/Time: Wed, 22 Jan 2025 15:43:29 +0000
Rithmic Feed
View Count: 964
| [2018-10-12 14:53:10] |
| User296719 - Posts: 21 |
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Support, The Rithmic feed I use with SC appears to be down and I've heard it's down for others as well. I can log in to and use R | Trader, but no go on SC > Rithmic connection for data feed. Please advise. |
| [2018-10-12 15:20:16] |
| OrderFlow - Posts: 26 |
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Update on this please?
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| [2018-10-12 15:22:24] |
| User296719 - Posts: 21 |
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No change for me thus far and it appears to be specifically related to SC > Rithmic.
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| [2018-10-12 15:45:11] |
| OrderFlow - Posts: 26 |
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Agreed...my broker reports that Rithmic risk consoles are still running per usual so it looks to be Sierra specific
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| [2018-10-12 15:47:58] |
| OrderFlow - Posts: 26 |
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Sierra Support...any updates or feedback on your end?
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| [2018-10-12 16:10:54] |
| User530148 - Posts: 4 |
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I'm having the same problem. Error as follows: DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2018-10-12 16:07:17 * DTC Client socket (1) | Socket gracefully closed by remote side. | 2018-10-12 16:07:17 |
| [2018-10-12 16:16:27] |
| OrderFlow - Posts: 26 |
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Sure would be nice to get some sort of update or comment from Sierra support. Is this a Rithmic issue or a Sierra issue?
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| [2018-10-12 16:42:27] |
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This is not something we can solve from our side and from what we see Rithmic has totally the ability to solve this. We do not accept any transfer of the problem on to us from Rithmic. That makes no technical sense. Refer to this explanation here: Rithmic Data Connection Failure | Post: 149895 We will be updating it with more details later. We will also contact Rithmic once we highlight the minor differences between the two sets of connection parameters. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-12 17:22:30] |
| User530148 - Posts: 4 |
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Connection working now. Maybe Rithmic tried turning it off and back on again.
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| [2018-10-12 17:29:53] |
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Good. We did tell them they can easily resolve this from their side.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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