Support Board
Date/Time: Wed, 22 Jan 2025 10:06:24 +0000
Sierra Charts will not open
View Count: 752
| [2018-09-25 14:29:53] |
| Dan the Man - Posts: 90 |
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Hi, I downloaded the latest version and now Sierra Charts will not open. When I click the SC icon, nothing happens |
| [2018-09-25 16:39:56] |
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Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Let us know when that is done and then we will call and use remote assistance and look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-25 16:40:13
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| [2018-09-25 16:52:26] |
| Dan the Man - Posts: 90 |
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current telephone number updated and will wait for remote assistance
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| [2018-09-25 16:54:14] |
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Okay, we think we know what the problem is. Apparently you installed the prerelease and there is an issue with that where an exception was occurring on startup. What you need to do is just install Sierra Chart again with the installer: https://www.sierrachart.com/downloads/SierraChartFileDownloader.exe And do not install the "Prerelease". Let us know if Sierra Chart still does not start. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-25 17:31:27] |
| Dan the Man - Posts: 90 |
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Up and running Thanks ! |
| [2018-09-25 18:32:28] |
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Okay good. Also for the record the issue with version 1811 has been resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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