Support Board
Date/Time: Wed, 22 Jan 2025 09:48:50 +0000
Sierra Chart Freezes Every Time I Open A Chartbook
View Count: 1678
| [2018-09-23 20:27:55] |
| kerobo0000 - Posts: 4 |
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Hello, I can't seem to get any of my chartbooks to open up. Before a chartbook can fully load, the Sierra platform freezes (I have to close and reopen the platform before i'm able to attempt opening a chartbook again. This has been ongoing since Friday evening. Do you have any idea why this is happening? As you may be able to see, I am new to Sierra Charts and this is the first time i'm experiencing this issue (my first two weeks on the platform were great), and I hope I do not have to switch to another charting provider. Note that I have downloaded the latest version of Sierra charts and still experience the problem. I have attached a few screenshots to show what I am experiencing (note I cannot screenshot thru the platform because it freezes before the chartbook can fully load). |
 sierra chart error.JPG / V - Attached On 2018-09-23 20:23:25 UTC - Size: 263.14 KB - 345 views sierra chart error - 2.JPG / V - Attached On 2018-09-23 20:23:32 UTC - Size: 352.92 KB - 407 views Attachment Deleted. |
| [2018-09-23 21:42:45] |
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There can be different reasons for it. Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook We recommend just starting a new Chartbook for now and then we can test your Chartbook and see if we can identify where the problem is. Attach it following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-23 21:43:17
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| [2018-09-24 02:44:33] |
| kerobo0000 - Posts: 4 |
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Thank you! I was able to troubleshoot it with the suggestions in the first link. building another chart book works as well.
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