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FXCM Demo

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[2018-09-17 16:19:48] #1 [Go To First Post]
User589372 - Posts: 7
Hi, and thanks for your support. I'm testing the demo FXCM and I realized that when I put an order and brackets and the order is not filled and I close Sierra Chart, the order and the brackets are not saved on the cloud, so next time I open Sierra Chart the order and the brackets have been canceled and is not filled when the market reaches the price, while being the platform closed. Wow, I hope you can explain me... So, is that because the demo version or is it the same on the live trading? I would like to mantain an order and the brackets when closing the platform. Thanks,

[2018-09-17 17:34:49] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to enable this option: Global Trade Settings Windows: Use Server Side Bracket Orders (if supported) (Global Settings >> General Trade Settings >> General) But the thing is that the parent order is going to fill regardless of whether Sierra Chart is connected or not. It is not going to get canceled. So we are not sure why it would be canceled if indeed that is the case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-09-18 15:59:39] #3 [Go To First Post]
User589372 - Posts: 7
Thanks for your answer. I have that option selected but it does not keep neither the brackets orders nor the parent order. And this is more dangerous: if the parent order is filled and I close the platform, the bracket orders get removed, so I'm into the market without any stop loss. Maybe the server brackets are not supported by FXCM? Thanks,

[2018-09-18 21:47:41] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
None of this can be true. We need to understand exactly what you are doing. Follow the instructions here: Trade Activity Log Analysis: Support Assisted Trade Activity Log Analysis There is no cost in this particular case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-09-18 22:23:27] #5 [Go To First Post]
User589372 - Posts: 7
Thank you. I attach the log file of the following situation: 1. I open SierraChart. 2. I connect to the FXCM demo account server. 3. I buy the EURGBP, and two brackets on each side at 20 ticks distance. 4. I close Sierra Chart and restart it and connect to the server again. The trade keeps on the market but the brackets have dissapear. Hope you can help me. Thanks,


TradeActivityLogExport_2018-09-18.txt - Attached On 2018-09-18 22:22:22 UTC - Size: 6.65 KB - 413 views

[2018-09-19 09:48:18] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is not what we need. We must have the trade activity log data file itself: TradeActivityLog.data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-09-19 10:06:36] #7 [Go To First Post]
User589372 - Posts: 7
Sorry. Please find it attached. Thanks.


Private File

[2018-09-19 13:32:49] #8 [Go To First Post]
User589372 - Posts: 7
Maybe is useful for you to know this: Sometimes when I place an order and the brackets and the price reaches a bracket and the position get closed, the oposite bracket order (profit or stop loss) keeps being there, so when the price reaches the other bracket, Sierra Chart opens a new position there (without other brackets). At the end it seems that the server based brackets don't work as it should. Hope this helps.

[2018-09-19 20:54:59] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will be looking this over. We ran a test now using the FXCM demo trading connection and did not experience what you are describing, so we will look at the log to see what the issue is in your case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-09-20 20:48:39] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Looking at the most recent bracket order set we see no problem. Everything is perfect. ActivityType DateTime Symbol OrderActionSource InternalOrderID ServiceOrderID OrderType Quantity BuySell Price Price2 OrderStatus FillPrice FilledQuantity TradeAccount OpenClose ParentInternalOrderID PositionQuantity FillExecutionServiceID HighDuringPosition LowDuringPosition Note AccountBalance Order 2018-09-19 00:42:05.409 EURGbp EURGbp [CV-D] 15 Min #8 \| User order entry \| Last: 0.8868 \| Server side bracket order 1027 Limit 10000 Sell 0.88775 Order Sent 01088067 Open Order 2018-09-19 00:42:05.410 EURGbp EURGbp [CV-D] 15 Min #8 \| User order entry \| Last: 0.8868. Attached Order \| Server side bracket order 1028 Limit Buy 0.88675 Order Sent 01088067 Close 1027 Order 2018-09-19 00:42:05.412 EURGbp EURGbp [CV-D] 15 Min #8 \| User order entry \| Last: 0.8868. Attached Order \| Server side bracket order 1029 Stop Buy 0.88875 Order Sent 01088067 Close 1027 Order 2018-09-19 00:42:05.648 EURGbp FXCM Demo Trading (Standard) - DTC order update (Order update). Info: Order from DTC client #24. Sierra Chart. 77.229.24.18 \| Client text: Attached order. Parent: 1027 \| Attached Order. Text: Attached order. Parent: 1027 1028 12331 Limit Buy 0.88675 Pending Child-Server 01088067 Close 1027 Attached order. Parent: 1027 Order 2018-09-19 00:42:05.649 EURGbp FXCM Demo Trading (Standard) - DTC order update (Order update). Info: Order from DTC client #24. Sierra Chart. 77.229.24.18 \| Client text: Attached order. Parent: 1027 \| Attached Order. Text: Attached order. Parent: 1027 1029 12332 Stop Buy 0.88875 Pending Child-Server 01088067 Close 1027 Attached order. Parent: 1027 Order 2018-09-19 00:42:05.650 EURGbp FXCM Demo Trading (Standard) - DTC order update (New). Info: Order from DTC client #24. Sierra Chart. 77.229.24.18 \| Client text: Parent order. Text: Parent order 1027 12330 Limit 10000 Sell 0.88775 Pending Open 01088067 Open Parent order Order 2018-09-19 00:42:05.651 EURGbp FXCM Demo Trading (Standard) - DTC order update (Order update). Info: FXCM order update (New). PositionID: 130333442. Text: Parent order 1027 12330 Limit 10000 Sell 0.88775 Open 01088067 Open Parent order Order 2018-09-19 05:56:54.478 EURGbp FXCM Demo Trading (Standard) - DTC order update (Filled). Info: FXCM order update (Trade). Text: Executed. PositionID: 130333442. Text: Parent order 1027 12330 Limit 10000 Sell 0.88775 Filled 0.88775 10000 01088067 Open 130333442-255056955 Parent order Position 2018-09-19 05:56:54.479 EURGbp Updated Internal Position Quantity to -10000. Previous: 0 Unspecified 01088067 -10000 Fill 2018-09-19 05:56:54.480 EURGbp FXCM Demo Trading (Standard) - DTC order update (Filled). Info: FXCM order update (Trade). Text: Executed. PositionID: 130333442. Text: Parent order 1027 12330 Limit 10000 Sell 0.88775 Filled 0.88775 10000 01088067 Open -10000 130333442-255056955 Parent order Position 2018-09-19 05:56:54.481 EURGbp Updated Service Position Quantity to -10000 Unspecified 01088067 -10000 Order 2018-09-19 05:56:54.482 EURGbp FXCM Demo Trading (Standard) - DTC order update (Order update). Info: Auto-sent child from parent fill. Text: Attached order. Parent: 1027 1028 12331 Limit 10000 Buy 0.88675 Pending Open 01088067 Close 1027 -10000 Attached order. Parent: 1027 Order 2018-09-19 05:56:54.483 EURGbp FXCM Demo Trading (Standard) - DTC order update (Order update). Info: Auto-sent child from parent fill. Text: Attached order. Parent: 1027 1029 12332 Stop 10000 Buy 0.88875 Pending Open 01088067 Close 1027 -10000 Attached order. Parent: 1027 Order 2018-09-19 05:56:54.484 EURGbp FXCM Demo Trading (Standard) - DTC order update (Order update). Info: FXCM order update (New). PositionID: 130335729. Text: Attached order. Parent: 1027 1028 12331 Limit 10000 Buy 0.88675 Open 01088067 Close 1027 -10000 Attached order. Parent: 1027 Order 2018-09-19 05:56:54.485 EURGbp Updating last modify Price and Quantity due to an external modification or other reason. LastModifyPrice1: 0.88675, CurrentPrice1: 0.88675, LastModifyQuantity: 0, CurrentQuantity: 10000 1028 12331 Limit 10000 Buy 0.88675 Open 01088067 Close 1027 Attached order. Parent: 1027 Order 2018-09-19 05:56:54.486 EURGbp FXCM Demo Trading (Standard) - DTC order update (Order update). Info: FXCM order update (New). PositionID: 130335730. Text: Attached order. Parent: 1027 1029 12332 Stop 10000 Buy 0.88875 Open 01088067 Close 1027 -10000 Attached order. Parent: 1027 Order 2018-09-19 05:56:54.487 EURGbp Updating last modify Price and Quantity due to an external modification or other reason. LastModifyPrice1: 0.88875, CurrentPrice1: 0.88875, LastModifyQuantity: 0, CurrentQuantity: 10000 1029 12332 Stop 10000 Buy 0.88875 Open 01088067 Close 1027 Attached order. Parent: 1027 Order 2018-09-19 09:11:43.853 EURGbp FXCM Demo Trading (Standard) - DTC order update (Filled). Info: FXCM order update (Trade). Text: Executed. PositionID: 130335730. Text: Attached order. Parent: 1027 1029 12332 Stop 10000 Buy 0.88875 Filled 0.88875 10000 01088067 Close 1027 -10000 130335730-255061864 Attached order. Parent: 1027 Position 2018-09-19 09:11:43.854 EURGbp Updated Internal Position Quantity to 0. Previous: -10000 Unspecified 01088067 Fill 2018-09-19 09:11:43.855 EURGbp FXCM Demo Trading (Standard) - DTC order update (Filled). Info: FXCM order update (Trade). Text: Executed. PositionID: 130335730. Text: Attached order. Parent: 1027 1029 12332 Stop 10000 Buy 0.88875 Filled 0.88875 10000 01088067 Close 1027 130335730-255061864 0.88875 0.88751 Attached order. Parent: 1027 Position 2018-09-19 09:11:43.856 EURGbp Updated Service Position Quantity to 0 Unspecified 01088067 Order 2018-09-19 09:11:43.857 EURGbp FXCM Demo Trading (Standard) - DTC order update (Order update). Info: Canceling order due to sibling fill. Text: Attached order. Parent: 1027 1028 12331 Limit 10000 Buy 0.88675 Pending Cancel 01088067 Close 1027 Attached order. Parent: 1027 Order 2018-09-19 09:11:43.858 EURGbp FXCM Demo Trading (Standard) - DTC order update (Canceled). Info: FXCM order update (Canceled). Text: Cancelled. PositionID: 130335729. Text: Attached order. Parent: 1027 1028 12331 Limit 10000 Buy 0.88675 Canceled 01088067 Close 1027 Attached order. Parent: 1027 However, we are seeing a problem where the open orders on the server for the trading account, are not being provided to the client. This is only an issue in the FXCM demo system that has a recent software update. It does not affect live trading. We are looking into that and will resolve. Just allow about a couple of hours. However, the execution of the server-side bracket orders is all working perfectly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-09-20 22:47:48] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have the problem resolved where the open orders were not being returned to the client. Let us know if there are any further issues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-20 22:48:08

[2018-09-20 23:18:23] #12 [Go To First Post]
User589372 - Posts: 7
It seems to be working now because I opened SC and I found lots of orders that have disappeared and now they are back there. Anyway, I'm gonna try it these days and I let you know. Thanks for your support.

[2018-09-20 23:38:35] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes that does make sense. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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