Support Board
Date/Time: Wed, 22 Jan 2025 04:19:28 +0000
Logon error received from server: Limited to one connection per uer
View Count: 1004
| [2018-09-02 05:39:20] |
| Meklon - Posts: 220 |
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Hello support, I currently trade trough TransAct and use TransAct data feed with my personal Direct Sierra account that has Service Package 5 enabled. I am also in the process of moving to another broker where I will be using CQG trading services. So for testing purposes I have installed another copy of Sierra and activated Sierra Real Time and Historical data feed trial to provide the data to CQG FIX connection. While I am able to connect and retrieve some of the symbols the log is constantly generating following error in BOTH Sierra instances running in parallel: SC Data - All Services | Logon error received from server: Limited to one connection per username for the requested data source. | 2018-09-02 01:22:09 Do I need to have 2nd Real-time data connection enabled? If so, than I cannot do that because in the Real-Time Data Connection section 2nd, 3rd and 4th connections options are disabled. |
| [2018-09-02 08:08:59] |
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For now refer to this section: https://www.sierrachart.com/index.php?page=doc/SierraChartRealTimeFuturesStockDataFeed.php#UsingTradingServiceProvidedDataFeed (Using Trading Service Provided Data Feed) If so, than I cannot do that because in the Real-Time Data Connection section 2nd, 3rd and 4th connections options are disabled. We will check on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-02 15:11:07] |
| Meklon - Posts: 220 |
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Thank you for your reply support, Yes, I have carefully investigated all information on the link page you have provided and everything appears to be set correctly. However, regardless of the configurations and settings on the data feed and trading services I still should be able to enable 2nd SC connection if necessary. Unfortunatelly, as I have stated eralier, this option is disabled on my account: Date Time Of Last Edit: 2018-09-02 15:11:43
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 SC_Data_Feed.png / V - Attached On 2018-09-02 15:10:41 UTC - Size: 49.69 KB - 262 views |
| [2018-09-03 06:56:31] |
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Apparently the reason you cannot activate the additional connections is because the data feed is currently on a trial. Click the Extend until end of billing period button to solve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-03 06:57:03
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